T-Mobile

Only reason I’m reviewing a cell phone store is this… Darcie rocks! She listened to my issue, took initiative to resolve it, and got the desired result through cooperation! She’s the reason we’re staying with T-​Mobile.

I went to the T-​Mobile store today to see if I can get a replacement phone. waited for about 30 minutes or longer for someone to take care of us. there is 4 workers and only one of them was working. then another customer came in and a worker named Pedro took that customer first than us. he knew we were waiting for someone to answer our problem. I’m very disappointed with how the workers are.

I left a «tip» about how bad they screwed up my account, but u wanted to leave a «star rating» to show my dissatisfaction. The girl who I worked with 2or 3 Sundays ago (Spanish, blond hair, name began with an A) screwed my bill up so bad (I only went in to buy a new phone) that I am STILL calling tmibile to repair the damage!
Thanks a lot!

You know how it gets with a wireless carrier. Sometimes the relationship just isn’t the way it used to be. You start to grow apart, and feel like you aren’t getting what you put back in. You don’t know how to break up with them. «It’s not you, it’s me» doesn’t fit in this situation. You have no idea what to do.
Then you meet T-​Mobile. And suddenly the breakup doesn’t seem too hard.
My family and I went in today around 11AM to make the switch. My family was already chatting with Ben, one of their employees, about different phones. We were there until around 3:30PM (I wish I was joking!) trying to hammer out the details.
Not only was Ben patient and informative through the whole process, but he put up with our jokes and random bantering back and forth for over four hours. I commend him for that, as my family and I can be very silly when we’re all together. He knew the products he was talking about, and he had an answer for every question thrown at him.
Ben helped us set up our phones, made calls and quick fixes when problems arose, and made our transfer as easy as possible. At the end of the first hour, I would probably be at the end of my rope if I was doing what he was doing. But he had a smile on his face the entire time. Four and a half hours, just as a reminder.
If you want to make a wireless carrier switch, or already are with T-​Mobile and want to get a new device, ask for Ben. He did a wonderful job today!