The Home Depot

Home Depot has great customer service. Yeah. Home Depot (HD). We come here often, what with various home fix-​it projects like replacing outdoor lights, tiling, getting screws for doors, etc. We have never had a problem or any hassle returning stuff, and the employees seem to know what they’re talking about.
Today, I came here to buy a gift card. No muss, no fuss. Easy in, easy out.
Next stop: a card store. Gathered the cards I wanted to buy and when I was ready to pay, I noticed my wallet was missing. My last stop was HD, about 15 minutes away. I was hoping it was there. I have never misplaced/​lost my wallet before, so I was a little nervous. Lots of credit cards, some cash, my license. Checked my purse again, checked the car, looked underneath seats. I called my husband, cuz he had Internet access for the phone number. In the meantime, I dialed 1800HomeDepot and spoke to an operator. She was concerned and sympathetic and connected me with an HD in Nashua, NH. She connected me with the incorrect store, but that store then forwarded me to the store where I purchased the gift card. I spoke to Janet at Customer Service, who said my husband had just called, and she apologized several times that they couldn’t locate me in the store.
They had paged me a few times, but since I was in and out of the store in about 1 minute, they couldn’t find me.
When I arrived at customer service, Janet recognized me and called me Mrs. K. She seemed so excited that I called and that my husband called. She said she was so happy I remembered where I had left my wallet and was glad they could help. They were going to bring it upstairs and lock it away. My phone number is inside the wallet, but they obviously never even opened it, which is ok. Just honest, nice people who seemed to care. It wasn’t necessary for me to make sure nothing was taken, because I was sure everything was intact.

Horrible experience. new home owners and have been at a hardware store at least once a week and will never go to home depot again! Had to ask for help 3 times just to find items that should have been stocked (ie covers for storage tubs were way too high, only had one reducer that was damaged and no one could find the other 15 that were apparently in the store) Then tried getting just 2 roller shades cut to size and spoke with 4 different people who said they’d need to call someone and we waited around for 30 minutes for no one to ever show up. Had we not had gift cards to use I would have walked out and left our 2 full carriages of stuff! Horrible customer service maybe people should be trained properly to be able to help when asked.