Downtown Nashville Nissan

If you think being a loyal customer means anything to this dealership, you are sadly mistaken. I have purchased cars here for a decade… recently found out I was having twins! When I explained to the lease representative, I wanted to upgrade to a Nissan Pathfinder for all of the extra costs, they refused. Ever wonder why they make these lease deals to begin with? Because they could care less about your loyalty or the increasing needs of your family… all they care about is your money. Please tell everyone you know… stay away from these guys.

Im very unhappy with my new car purchase. The new car purchased has scratches/​swirls/​orange peel paint. After a month of calling & 5 trips to the dealer the issue is still not resolved. I purchased my new car on the night of 11/​4, I was told that they would re-​detail my car when I brought it in for tint/​permaplate due to them doing a rush job. The next day I noticed imperfections with my paint. I thought that detailing would take care of this. I took my car in on ¹¹⁄₆ for tint/​permaplate/​detailing. I noticed that the issue with the swirls/​scratches still existed. I also noticed the orange peel paint. I contacted the dealership several times about these issues, I took my car in 5 times hoping they could resolve my issues. The last time I took my car in, it was sent to a body shop for wetsanding, upon picking my car up on 12/​5, I still have the scratches/​swirls and orange peel paint. I also have a small ding on my passenger back door where the paint is missing. I never imagined I would be going through this with purchasing a «new» car. This has been a complete nightmare.
Everyone was nice prior to the purchase. After the purchase I reached out to Natasha to update her on issues and see what my options are. She will not reply to my messages or call me back. it feels like they dont care about customer satisfaction beyond the sale. Derek was wonderful. Glenda has been nice about returning my calls & trying to resolve my issue. However, now it feels like everyone is now playing the blame game. Glenda advised my to contact Nissan Consumer affairs to open a file. She advised that there is a defect in the paint because of the orange peel. However, the scratches/​swirls in my paint were caused by the dealership! Consumer affairs is advising me to contact the dealership. My issues still remains unresolved & I am very upset. I regret buying my car from this dealership.
I really want my issue resolved. I just want what Im paying for. A «new car» in «new» condition. This will not be my last car purchase & with my horrible experience here, I will not purchase another car from Downtown Nashville Nissan!

The Service Department does not honor the online appointments. We received an email from the Service Director to go online and schedule an oil change for $ 19.95 as part of a holiday promotion
We did as asked and when we showed up, was told they do not honor appointments. Why in the world do you send an email out and then don’t honor it?
I spoke with the Service Director how this made no sense. Got no where and he hung up on me. We are purchasing a new car this year and you can bet it won’t be from here

I brought my Rogue in for an oil change, and also asked for help changing the battery in my key fob. I provided a pack of 2 batteries that I purchased myself, and they said they could switch it out for me. Not only is my key still unresponsive, but they didn’t give back the extra new battery and I was charged for this whole thing.
Also the most expensive oil change I’ve ever had.

Words to the wise: anyone in the market for a new Nissan spare yourself the frustration of going to Downtown Nashville Nissan at 25 Vantage way. We went there last night and were lied to our face about their cars in stock and pricing so that they could bump up the prices. They told us they didn’t have any used 2015’s…according to their website, they did, and one salesman would tell us one price while another would tell us a different price. They also wouldn’t honor prices on their website and
because those prices were «direct employee only prices». SERIOUSLY, avoid this place! In our situation our Nissan Altima had been totaled because we were rear-​ended on the interstate so we were in a bind trying to replace the car… then for these people to try to take advantage of us the way they did… it only made worse an already stressful situation. I will take my business elsewhere and I advise anyone else reading this do the same.

My car buying experience was very disappointing. I was giving bad information which led me to go to Crest Honda and purchase a vehicle better interest rate and lower payment. I made four separate trips to Downtown Nashville Nissan wanting to give them my money, but no one took me up on the offer. The pricing on the internet was different, they tried to low ball on my credit score and require me to put huge down payment with long monthly payment. My sale person attempted to get me a good deal, but every time he went to finance they would killed the deal, so I not sure if he was playing me or they actually was denial the deal. It led me to look other places where I was able to get a vehicle with more features, better price, lower note, lower interest rate 1.9 to 5.3, and more trade in at Crest Honda. I have always been a Nissan’s fan. The first car I brought new 07 Nissan Maxima that still running like a champ. I still have it maybe in five year I would go back to Nissan, but not Downtown Nashville Nissan

Mostly, I’m talking about the shop. I have been there about 8 times. They are sort of condescending and in general don’t take me seriously. They did honor some warranty work without an issue. I’ve changed to Rivergate Nissan now, and don’t feel like they are looking to give me a fleecing when I walk in the door.

I recently got a Rogue from here, and it was such a wonderful experience! I highly recommend leasing/​buying from Nashville Nissan. At no point did we feel pressured to make a decision. All the other places I visited, I had that traditional «salesy“vibe, but here I was extremely comfortable with the staff.
If you visit I suggest requesting Amy as your salesperson. Amy is absolutely wonderful! She took every step to ensure that I got exactly what I wanted and I felt that she was an advocate for me as a buyer and genuinely cared about me having a great car buying experience!
I ended up getting a Nissan Rogue SL. They didn’t have the color that I wanted in the lot, so they had a driver go and pick up the exact one I wanted from another dealership. It just demonstrated their commitment to providing me with exactly what I wanted. Amy then took the time to go through every feature that the car has (and there were a bunch), so that I knew exactly how to use all the extra fun things about it!
My experience was wonderful and I highly recommend it!

I had an AWFUL experience leasing a car here. They do not communicate and are dishonest in business. I previously leased a Rogue in FL, and was so happy with my choice, I wanted to lease a 2015 Rogue. I told them exactly what I wanted with no test drive needed. Just get the car on the lot and for the agreed rate… We have a deal. Sounds simple? They managed to botch the deal every step of the way. Simple communication would have remedied much of it. The salesperson lied and said they had the car. I got to the lot and it did not have AWD. Yet, I went ahead and signed a lease contract and paid money down with the promise they would get the car in. Two days later… They still had not called to give me a delivery date. Yet Glenda, the customer satisfaction rep, was the only one who called to see if I liked my new car. What car?! Don’t get ahead of yourself.
After calling again over next few days, I finally found out when the car would come in. I went to pick it up and signed a second lease contract (no big deal). But the contract was still dated the original date of 4÷7÷15. Keep in mind each of these visits took 1 – 2 hours. Fast forward three weeks, Nissan motor acceptance corporation had declined the second contract. Tashumby (not sure spelling but he is head of finance dept) said to «swing by» later today to initial something missed. I work. Swinging by anywhere during weekday is not easy. Again, what he said about contract was not true because it was a whole new contract as the MSRP changed. No, my monthly payment did not change but the residual value at end of lease changed. It didn’t really change anything BUT when were they going to call to tell me it was rejected and don’t lie about your contract mistakes. The head of finance used the wrong contract form and wrote it up for the wrong MSRP. Own up to your mistakes and communicate. If you don’t communicate up front, and be honest, you only appear to run a shady business.
Well, three contracts later… I called NMAC yesterday to make a payment. My first payment is due in three days 5÷7÷15 according to the contract which was FIRST signed 4÷7÷15 (even though I didn’t have the car until 4÷12÷15 and the contract was still not accepted as of 5÷4÷15). As of yesterday, NMAC still had no account on that car because the lease contract had not been accepted. When was the dealership going to fix it? My fiancé and I called and complained to three people. Scott in finance looked at the notes and said he had no clue why it was still sitting there but he would call us back once he looked into the issue. Three hours later, we called again. Is it too much to ask for someone to initiate the call to us and DEAL with it? Again, Communication goes a long way. When we called again, It appeared they worked to get it resolved and had an contract acceptance number for me. Natasha and her snarky attitude had the nerve to say they saved me $ 700 off the residual at the end. Natasha– that is IF we buy this car. AND my time, several hours, spent going to the dealership four times, signing three contracts, and on phone calls on hold with NMAC to find out you all dropped the ball AGAIN, is WORTH way more than $ 700!!! You all did NO favors.
I can’t say enough how far up front communication can go. I initiated every call about this whole deal. I maybe would be have as pissed if they had actually called and talked me through the problems.
Scott said he would call back. No call. Tashumby never returned calls. Still no call. And Natasha, you are just ridiculous. Glenda, now that I have my car, why don’t you call to find out if I am still satisfied?

Purchased 3 cars here. Never again. Also rip you off in service charges. Charged $ 40 to replace a light bulb. Stopped in recently to give them one last chance and out salesman was the most rude ever. Only one other customer in the showroom so not sure why they had to insult us and be argumentative. They told me they were under new management but somehow seemed worst than before. IF i buy Nissan again will drive to cool springs.

Drove from Wyoming to North Carolina stopped here for a quick oil change, to my surprise I wasn’t waiting long. The staff here actually cares and wants to do the right thing! Thank you for taking care of me and Coco.
I would absolutely recommend going to this dealership! My very first time in Nashville TN the people here really know how to treat visitors, it showed with my experience in the store and with the follow up call from the Customer service manager. Nashville and Nissan downtown I will return thank you for the hospitality.
I realize going to the dealership sometimes costs more money but the Parts are made for my vehicle and they are high in quality so I know they will last! Also because the techs and advisors know what my car needs and how they can fix it honestly and completely the first time! Good work you all keep it up, Keep making those connections with your customers.

I hate buying cars so when I had a good experience this week I wanted to write a review. Blake Stanley was our sales guy and the transaction was quick, easy, and all the numbers were transparent. Got exactly what I wanted at the interest rate and price I needed. No upselling, no pressure. The finance guy (forgot his name) was also quick and easy. I was super impressed with everything.

Update: Haven’t received any more calls from their sales dept. (Thank god) but I continue to get mail from them about extended warranties. I made an appointment yesterday to get my truck looked at because the area where they replaced parts is making weird noises, when I arrived this morning they had no such appointment booked. They use some call center to book their appointments and they told me the appointment messages from this service are often lost and not made. That’s totally unacceptable. I hate this place. The only reason I’m back here is so they can inspect the work they’ve done that I’m worried about. They’re not getting another single dollar of mine.

Best car buying experience I’ve ever had! Ronnie and Stewart went above and beyond to get me in the perfect car. I love my Rogue and highly recommend them if you are in the market for a new car!

Just an update. Since buying my car from Downtown Nashville Nissan, the staff (Matt in particular) has called to follow up with me about my purchase like on 3 different occasions! THAT IS WHAT YOU CALL SUPERB AND FRIGGIN AWESOME CUSTOMER SERVICE!!! I met a lady at Kroger two weeks ago and I noticed she was driving a Rogue with the Downtown Nissan logo on it… and she noticed mine too ha ha! She said that she had a pleasant experience as well and have recommended several people, as well as I. My Juke has been to Mississippi, Alabama, New Orleans, and it’s going to Florida (is this all the places?). LOVE THIS CAR! Keep up the good work folks!

Simple and not stressful at all. Never felt pressured and felt like the staff really had my best interests in mind. Really personable staff.

I purchased a new car here back in 2009, and have no complaints about the purchase. The car and service was as expected.
My issue is with being badgered constantly since then. They call, email and text constantly and no matter how many times I unsubscribe or ask to be removed from their contact list, they continue to call, email and text.
A few months ago they started asking to buy back my car. I initially discussed it with them but after deciding it was not worth my time I thanked them for theirs and went on my way, letting them know I do not wish to be contacted again. Since then I have been contacted at least four times, and each time I’ve asked for them to stop calling. The representatives have been friendly but this is beyond disrespectful. I will never purchase another vehicle from this dealership.

What a breath of fresh air!
I had had a bad experience with another dealership in town playing a bit of a shell game with pricing, so I went into this with my guard up to some extent. A friend recommended this dealership and Jim Ransom walked through most of the process with me before I even came into the dealership. When I got there, there was no going back and forth, he did what he said he would do.
I was there approximately 1:25 minutes which included my test drive, all the paperwork and an overview of the controls. Jim even paired my iPhone with the Bluetooth so I didn’t have to worry with that.
I do not remember the young lady’s name who actually printed out and went through the paperwork with me, but she was wonderful and very helpful.
Downtown Nashville Nissan proved to me that car buying does not have to be painful.

What a friendly, easy car-​buying process. I have purchased from Downtown Nashville Nissan twice now, and I see no reason to ever go elsewhere! Nissan makes amazing vehicles, that come with so many amazing features. The entire team is extremely friendly and helpful, and their service/​repairs are always efficient. Mitch was my salesperson and I adored him. I just upgraded my 2013 Rogue SV to the 2014 Rogue SL and oh. my. gosh. I am obsessed. They go out of their way to make purchasing a car a great experience!

This is in regards to their service department. For routine things, they have been fine.
⁹⁄₁₀ things went fine and they did the work at a reasonable price, but my particular rep would sometimes make things up instead of admitting not knowing the answer to my question or when it might lead to me purchasing new tires.
They installed 2 new tires for me but forgot to balance them. When I went to have them re-​balance the tires, they would not do it unless I also bought another 2 new tires. I wasn’t happy with that response. I had to take it to another dealership to get them balanced, which resolved my issue.
For the most part they are OK and their shuttle service is nice, but I do not fully trust them. It may depend on your particular service rep.