Firestone Complete Auto Care

Firestone has been nothing but amazing to me! They worked diligently with providing service to my car. With being a female, I felt as though they weren’t trying to pressure me with unnecessary charges that did not associate with my car. The customer service provided by Bennie was outstanding. He made the process smooth and walked me through my car care service!
I will definitely be back :)

So this just happened to a lady friend of mine. Steer clear of Firestone of 1192 Murfreesboro pike Nashville. She had spark plugs changed and was charged $ 34.99/plug on a 4 cylinder Honda Civic total price $ 210 plus tax. These spark plugs retail direct from NGK for less than $ 12. After chatting with manager he stated «we pay more than retail for parts» SERIOUSLY!

I had a wonderful experience at this Firestone care center. Albert the store manager and Matthew Glen the lead technician were awesome! They listened to what my problem was with my car and were quick to complete the diagnostic on the car. Turns out the problem was probably going to be covered under my manufacturers warranty. So not only were they professional and fast, but they ended up saving me money. Well worth the diagnostic fee. I have been to a few firestones in middle Tennessee and Murfreesboro and they are all good, but this one is by far the best one I have been to. Quick, honest, and helpful when you need them most. Can’t ask for more. Easily 5+star service. I also do not do reviews often. I would ask for Albert and Matthew Glen again anytime I’m there.

Terrible experience! I usually take my car to Midas and I am able to get in and out. I had an appointment for 8:00. It is now 10:00 and I am still waiting. This is so ridiculous! What was the point of making an appointment. I am trying to go out of town and have several other errands to run. There was another lady that had a 7:00 appointment for an alignment and tire check and she is also still here 3 hours later. Unless you have time to waste, go somewhere else! In addition to all of the above, no one provides updates on anything!

I called Midas, where I normally get my oil changed and they had a 2 hour wait, so I took a shot calling this Firestone because it was the closest place to get an oil change. The guy on the phone tells me there is no wait, I’ll get right in. So I get in there, I just want what I normally get from Midas, a check out of my car since I’m going out of town this afternoon, and an oil change. He’s like, well they can do a free alignment check too, and I’m like fine ok. What normally takes Midas 30 – 45 minutes, he tells me is going to take AN HOUR AND A HALF. I said look dude, I’m on my lunch break, take off that alignment check. So I give him my keys and sit down. This waiting area leaves some to be desired. So after about 40 minutes I get up to see how much longer it was going to be, and see my car STILL SITTING IN THE PARKING LOT. It hadn’t even gone back yet! I asked if my car had even gone back yet, and he was thinking they were finished with it already, oh no no, it hadn’t gone back yet. I told him to give me my keys, and suddenly they can get my oil changed in 15 minutes. I said no. He gave me a card for a free oil change, but I think the damage is already done. Don’t waste your lunch break here like I did.

These guys were great very friendly and fast.
Great price on winter care package 29.99