Kohl’s

Will never set foot in this place again. The customer service is absolutely horrible. An old redhead woman with one foot in the grave who is somehow manager is so rude and pesky to customers. Follows them everywhere, tries to help through taking over any product customer sets eyes on, lies about products before she actually has the correct information on them, is rude when customers ask where a particular product is and yells «WELL EVERYWHERE» in the bitchiest tone ever. Honey, your saltiness at having to work at age 65 is really showing! I’ve never had to work retail even during high school so I don’t know how bad it is, but from the looks of you and how you treat people, it must be pretty harsh! Can’t imagine needing to follow people around and bring up invisible skin issues for some commission. We get it, you want Bernie to win so you can retire. REVAMP your customer service now.

My mom got me some things for Christmas, including two tie pins that were $ 20 apiece. I took them back to Kohl’s yesterday, and I got $ 9 for one and 62 cents for the other. The lady who processed the refunds could tell I was annoyed, but seemed completely indifferent about it. I let my mom know she shouldn’t buy things from Kohl’s for me anymore, since if I need to take them back, I won’t be able to get my money back.
The main reason I decided to write this review is that I also went to REI on the same day and had an incredible experience. They took care of me on some boots that I bought in 2007, and did it happily. In contrast to my experience at Kohl’s, it was even more obvious which business cares about its customers and which doesn’t.

This is the place to go if you want to open up store credit cards! Past couple of times employees have actually sought me out– I mean fighting through racks and searching the isles so they can track me down and ask me while shopping. Something about me must scream that I’m the perfect candidate for credit card debt lol. It doesn’t make for a very comfortable experiencing, so after that I stopped going.
But it’s Khols. The clothes are cute, prices aren’t too bad, and the layout is nice.

I had a terrible experience here. I came in to buy a pair of linen pants for my grandmother’s funeral service in Florida (burial at sea). I had no trouble finding the pants in my size, and the price was good. That’s where the positives end.
Before removing the tags, I packed the pants in my luggage. When I got to Florida, I discovered an extra surprise: the store employee neglected to take off the plastic electronic theft tag. With only minutes before I had to leave for the funeral and no tools at my disposal, I had to rip a hole in the pant leg in order to remove the tag.
That left me attending a memorial service with a visible hole in the lower leg of my pants, and it left me with a pair of pants that I can neither wear again nor return to the store, despite the fact that the damage was the result of an employee’s incompetence.

The mens section is great and had lots of things for my husband. The woman’s section not so much. The clothes seemed dated and focused on older women.
Customer service is hit or miss. Sometimes you have to walk all over the place to find someone standing at a check out counter.

I moved to this area, approximately 13 months ago. I found the nearest Kohl’s location and have now gone a number of times, as it is very near to me. Every visit has been very pleasant with nice accommodating employees! I will continue shopping there and appreciate their continual great service!

I just had the most lovely experience with a woman who works in the cosmetic department named Debbie. She was so kind and helpful, and gave me a ton of free goodies when I was checking out! Really fantastic customer service — definitely made the trip a lot more personal. It’s nice to go into one of those huge stores and walk out with an actual human experience.

I’m not really much for shopping, however I know my local Kohl’s store layout. If I need slacks and socks, I can go in and pick out a few pair, try them on and be out the door in 12 minutes flat.
The downside to my kind of shopping is that sometimes I get the wrong size, No Problem. Kohl’s return policy is very forgiving, they treated me so kind last time I made that mistake, I try to do most of my shopping here.
Very nice employees at this location.

I don’t love Kohls, but they have a great baby and toy section! They also have a lot of affordable children’s books!

I had a very pleasant customer service experience at Kohl’s. My mom got me a pair of running sneakers at an out-​of-​state Kohl’s that ended up being a half-​size too small. I didn’t have the receipt and had already taken the tags off. I called up Kohl’s and asked what I could do.
The woman on the phone was really helpful! She went and found the same sneakers in the larger size I needed and put them on hold for me. I couldn’t get there for a few days, but they held them for me for longer than the 24 hour limit.
Once I got to the store, I waited in a returns/​exchange line for about 10 minutes (granted, it was prime shopping hours on a Saturday) and the cashier found the box of shoes I needed right away and the exchange took less than 2 minutes! She even gave me a receipt.
Didn’t really shop around, but I took a quick glance at the jewelry section and the selection was pretty fun and not terrible prices. Honestly, I haven’t really been a Kohl’s shopper in the past, but I might just change that now.