Staples the Office Superstore

I really hate leaving bad reviews because the hard working folks out there suffer for the people who just don’t pull their weight… but this location is always an infuriating disappointment.
Something is ALWAYS broken in the Print center. And there’s usually no one behind the counter, at least when I go in. Been using this location for going on 3 years.
Hi, I just want to print some black and white pages of 8.5×11 from my flash stick, why are 2 of the 3 machines displaying error messages? Can someone please help me instead of telling me to «Keep trying?»

This is the slowest store ever. Terrible service, especially at the print and copy center. They seriously need to train their staff and hire more employees. Go somewhere else, unless you have 30 minutes to waste standing in line.

Something is always broken in the copy center. Very slow service. Extremely expensive for simple things like scanning and computer usage.

In addition to being overpriced (like all Staples), this location is woefully understaffed. And the employees they do have are fairly useless — having to redo transactions and call managers on pretty much every transaction. I pretty much only come here if I have a good coupon or there’s a good sale. Otherwise, it’s worth it for the longer drive to Office Depot.

Awful service from the copy and print center. I’ve came here 3 times in the past week and the lady always complains about how they’re really busy. She said my order would be done by 4 and when I walked in at 3:55 she was doing nothing and my order hadn’t even been printed or cut. Had to wait an extra 35 minutes and she’s told other customers to use the computer to print instead of helping them because they were «busy.» Terrible customer service, and they obviously can’t multi task. Go to another staples.

I have been using this location for about 2 years now. Generally good friendly staff. I went in the other day to buy a replacement printer for my home computer and the salesman kept trying to upgrade me. Telling me that if I made a couple of copies a week I would need a 200 dollar plus printer… not true (I repaired printers in my younger days and have owned many in the past). I really thought he was going to cry when I told him no… he mentioned that the «starter ink sets are just for calibration and that I needed to buy extras». I don’t mind having the extra ink so I bought them. Over a month I am still chugging alone just fine on my starter ink set.
The staff needs to realize that just because I’m older… doesn’t mean I am stupid and slow… it means I have years of experience ahead of them.
I will continue to buy my small office supplies here… but never a printer again.
jf

Oh, how I adore ye office supplies and the brick & mortars that house thee.
While I could easily buy 1 (or 100) of everything in this store, I do my best to keep my head down (that’s a lie) and grab just what I need. In and out, or else… trouble!
The employees here are great, both at the cash registers and in the printing department, and don’t seem to mind when I act a little cray cray, running around like a 2 year old in a Chuck E. Cheese.

I have a problem… of collecting too many office supplies. But sometimes, it just makes me feel better to walk the aisles of Staples to look at their pens, notebooks, and post-​it notes. Yes, addicted? Perhaps… but hey, stores like this helps us get our business done!
This Staples store, although a bit old looking as if it’s been there for a while, had friendly customer service and I appreciated that things are well labeled so you know exactly where to do to get what you need. They (Staples-​wide) do have a rewards program where you get 10% back on Ink, Paper, and Copy service.
As for pricing, I recently bought a Staples planner for ~$ 12 and I found a very similar one at Target for ~$ 6. I guess it’s expected that things are a bit more expensive at a «superstore» for office supplies!