Concepts Salon and Day Spa

I have gotten a massage with Alex before, who is amazing. He makes you feel very comfortable and the whole experience is peaceful and relaxing. I just went today to get a mani/​pedi with Rachel, and ended up getting that and my hair trimmed. What is different about this salon than a lot of others is that when I get my nails done, I was in my own private room. Rachel did a great job, and was so sweet. Also, I have a really tough time going to hair dressers because I have had a few bad experiences. However I have NEVER been this happy with a hair cut, its PERFECT! I would definitely recommend this to any of my friends/​family.

I went to Concepts today to use my $ 25 Living Social gift certificate and got a mani/​pedi with Rachel, and it was an exceptional experience! She had to take the shellac off of my nails before the mani, and did it with ease. She was extremely friendly, courteous, thoughtful, and fun! She helped me choose the colors for the mani and pedi, which I always appreciate since I was feeling particularly indecisive today. My nails look great, but most of all, it was a really relaxing afternoon, which I don’t often feel after getting my nails done. She never rushed me, and was a pleasure to talk to. I will be back for sure! I also love the room where she does nails– it has a great massage chair and is much more private than a regular nail salon.

I went to Concepts this week with my mother. It was our first time there and we both had a great time. We both had the mani/​pedi and were happy with the results. However, the best part was Rachel. She was funny, helpful, and knowledgeable. And also quite accommodating — I was VERY late for my appointment and she changed her plans to make it work for me. If I lived closer I would most certainly return!

Well, I waited a few weeks hoping I’d hear back from the owner, but I haven’t so I guess the situation stands as follows: I bought a LivingSocial coupon (similar to Groupon) for this place. Now I REALLY like my usual nail salon, and have tried a few others over the years that I’ve liked too. I thought a $ 25 mani/​pedi at a «spa» sounded great (supposed value $ 59), so I bought one.
In short, this is the worst mani/​pedi I’ve ever head: the technician (Rachel) was very sweet & awfully nice, but the whole process was so bungled that I actually looked up her cosmetology license on the MA cosmetology board when I got home, to make sure she wasn’t a student (she IS licensed, however the board was unable to verify that the salon is licensed to operate… they’re not listed. NICE…). The manicure consited of filing and painting my nails: NO cuticle cutting, not even cuticle pushing, there was NO hand massage, NOT even lotion. SERIOUSLY. Now, I’ve had literally hundreds of mani’s & I know the steps can vary slightly, but this was just simply poor. Next, the pedicure: She CUT my nails down past the tips of my toes, then filed them unevenly, then painted them but got specks of paint on my skin & cuticles… completely amateurish. By the way, this all took place in an ugly closet-​type «manicure room». At the end, she left me sitting in the pedi chair while my nails dried, AND I NEVER SAW HER AGAIN! After I sat for about 10 minutes, she hadn’t got back so I got up & went out front… she was nowhere to be found so I left her tip with the receptionist. I showed someone my pedicure later & they actually laughed… my toenails were that crooked & poorly painted. I’ve called the owner twice since then and no one’s called me back.
Again, Rachel was VERY nice, but I would NEVER pay $ 59 for this… I felt robbed paying $ 25. I can’t believe the owners call this place a spa (and since the salon license can’t be found, maybe they really shouldn’t call themselves a salon, either!).

I’ve been going to Concepts for more than 10 years and have never been anything less than thrilled with the services there. Alex is fantastic, as others have mentioned — I’ve been to other massage therapists and he’s the best. Janet is my hair dresser, and I would never even consider seeing anyone else. I’ve had just about every service that they offer — spray tanning, waxes, pedicures, manicures — and never been disappointed. Customer service is great and the staff remembers your name. Plus you get a coupon for 20% off your birthday month! Prices are a little on the high side, but I think it’s definitely in the range of what other spa/​salons offer and also South Natick is a pricier area. I recommend Concepts to anyone looking for spa and salon services!

Alex, the massage therapist is phenomenal. I am extremely surprised that he isn’t booked out until next year, he is definitely a best kept secret. If you are experiencing any kind of muscle pain book your appointment NOW! He is worth every penny.

I’ve only been for the massage services but they offer everything (hair, nails, etc).
Alex has to be the BEST massage person I’ve ever met. I’ve beeng having massages for several years (theraputic for injury to neck) and he is the only person I’ve meet who can help me. I’ve seen 100’s of DR’s and chiropractors, but Alex is the only one who can help me.
GO SEE HIM — He’s amazing.
Note — they do not take American Express which to me is just silly. They charge a good amount for their services, so in my opinion they should suck up the amex fee and start taking it. Also — they do not allow you to add on tip to charge or credit. that is insane… who carries cash anymore?