Flowers by the Depot

I went to Flowers by the Depot looking for a simple arrangement to give to my mother for her birthday. The woman who works there, Meg, arranged a beautiful bouquet for me. She was nice and pleasant and accommodating too! I would definitely go back!

Beware: Bait and Switch.
Part 1, The Problem: I ordered a «blooms of the heart» arrangement, which is shown on their website as an elegant arrangement in a tripod stand, with roses, delphinium and carnations. I ordered this for a wake, to represent my family. I spoke with Jay, the owner, and asked him if he could make the arrangement more white than colored. He was very nice and said sure, no problem. When I arrived at the wake, I was mortified to see that what was delivered was an arrangement containing daisies, alstroemerias and some small white flowers with a few willow branches in a vase (not a stand). It looked like something I would have put together for $ 60 at Market Basket, certainly not the $ 228.44 they charged me (including delivery, which they taxed by the way– delivery is not taxed in MA). To make matters worse, the condolence card was hand printed messily in large, uneven capital letters. I found out when I spoke to Susan (the owner’s mother) that she had written out the card using her prosthesis (she is an amputee). I felt terrible for her disability (and still do), but do not understand why they are hand printing these cards (especially given the circumstances) instead of electronically printing them as every other florist does. The recipients do not know these circumstances, and I certainly cannot go to a grieving family at a wake and say «Sorry for your loss. Hey, you know the arrangement delivered on behalf of my family, well it was supposed to be a lot nicer, and card looks that way because the florist is disabled». I can’t do that. If I hadn’t attended the wake, I never would have known that a totally different arrangement was delivered.
Part 2, Response from Florist: The day of the wake (Sunday), I called and left a livid voicemail. They are closed Sun and Mon. I called Tuesday and demanded the owner or manager call me back. Susan called me back and explained that her son was in the hospital. I was sorry to hear that but went on to explain that the arrangement that was delivered was completely different from what I ordered. She knew enough about the arrangement to (inexplicably) try to argue with every point I made– but when I demanded a refund, she suddenly didn’t know anything and had to look into it. I didn’t hear back Wednesday. I called the shop Thursday and spoke with Meaghan. She said it had been crazy and that Susan would call me back by end of day. No call. No call Friday. I called Saturday and left a voicemail. It’s now Tuesday and I still haven’t heard anything. If the mistake was accidental, I would have expected them to follow up and offer at least a partial refund. Someone had an order for «blooms of the heart», and made up a completely different arrangement, with (coincidentally?) lesser value flowers, in a lesser value presentation (glass vase). My request to make it more white than colored meant substituting white roses for pink– not swapping out daisies and alstros for everything, putting it in a vase instead of a tall stand, and calling it equivalent.
Part 3, My Advice: From what I see, there are really three possibilities: A) They intentionally rip people off in order to improve profit margin B) They don’t see the difference in value between roses and daisies or C) There was a genuine mistake, and they are too overwhelmed (or don’t care enough) to follow up on it after over a week. Either way, I do not recommend relying on this business for an important arrangement (especially for a funeral arrangement, where you cannot, in good taste offer an explanation to grieving recipients), and I especially do not recommend paying them in advance.

fraud not flowers! based on the great reviews here we ordered a mother’s day orchid for my 96-​year old mother-​in-​law who lives in natick. we placed the order well in advance, wednesday. they took our credit card and assured us a morning delivery no later than sunday. nothing was delivered! answering machine said they were closed on sunday. what legitimate florist closes on mother’s day?! this is an irresponsible, dishonest, greedy company. stay away!

Great swift, relatively last minute delivery to a local soccer field, of all things. Very accommodating and helpful service — on time delivery. Thank you very much! Heartily recommend.

Flowers by the Depot is my go to shop. Last year they did the corsage for my son’s girlfriend for prom. It was beautiful! They’ll be doing it again this year! The owner is so nice, and her son who helps run the store is efficient and knowledgeable.

Amazing flower shop!!! The owner was extremely accommodating to my needs and my mother loved her arrangement! Will defiantly be using this flower shop again!

I love this place. They always do an outstanding job. I recently got roses for one of my friend’s graduation, she was amazed. The prices are really reasonable. The arrangements are very creative. Everyone who I have purchased flowers for has loved them.