Forever 21

This is one of places my daughter like. I guess they have good selection of goods, BUT their service is pretty bad. In order to remove the security tag which cashier forgot to remove, me and my daughter has to be standing in the cashier’s line for another 15 minutes. None of other associates had no clue other than direct back us to cashier’s line. Either they don’t train people who work there or they are genuinely idiots. Not all of them are idiots, but most of them are… Pretty sad…

how can people still shop at this store! the place is a mess employee is unprofessional, if you ask for the employee name they refuse to say and top of all. if you never been there remember this you cannot return your product for your money back according to their policy! ma consumer office should invest on this they dont explain to you your rights ! you just got screwed with trashy product

I always shop at F21 and noticed that this branch has POOR quality of customer service.

Updating my review…
They now have an accessories section! Yay! Excellent selections of socks, shoes, sunglasses and hair stuff. Also, when I was there after Xmas they had an awesome sale going on– an additional 50% off of a huge section of merchandise. I was able to find a lot of great stuff including some nice work appropriate sweaters for $ 5 each! This Forever 21 is moving up in my world!

This store NEEDS to start opening/​using the registers in the accessories department of the store– numerous times I have gone in quickly on my break to get a scarf or headband as I just did now and the main check out line was ridiculously long as usual and I had just three small accessories items and politely asked if there was anyway to check out in the accessories dept since I was in a rush and wanted to buy just a few accessory items but for some reason they could not accommodate me– it’s unfortunate because I bet this store misses a decent amount of sales because of this problem and I just can’t seem to understand why they can’t open that register section

Soooo this Forever 21 is basically the best thing ever. I LOVE this location. Anyone who’s ever set foot in a Forever 21 knows that it’s typically a very unpleasant place to shop. Your average XXI is packed round the clock, with overstuffed dressing rooms and unhelpful staff. The prices are awesome and the clothes are cute, but the entire shopping process is an ordeal that requires serious mental and spiritual preparation.
These were my expectations going into the Natick store. I was pleasantly surprised when I realized how completely off-​base I was. The store is laid out really well; it was supremely well-​organized the day I went in. All the work-​appropriate Love 21 stuff was together, kept far away from the baby-​prostitute tube dresses and lime green micro-​minis. The shoes and accessories were all together, and the clearance racks were actually sorted by size! Incredible. I was hunting for a pair of flats I had seen online, and one of the girls working on the floor actually took the time to help me look for them. When we didn’t find them, she proceeded to open up a closed register (gasp!) so that I could get on with the rest of my shopping that much faster.
…honestly, I’m still not sure that I didn’t dream this. Five stars.

The previous location at Natick was crowded, a hassle, and always a mess. They moved next to Nordstrom in October and the location is a lot more spacious. The jewelry section has a good variety and this location carries a small men’s and kid’s section. The downfall of this location is that there is wayyyy too much merchandise on the floor. All Forever 21’s are packed, but this one is filled to the brim. The lines can get extremely long, even when the mall isn’t busy. I find that the morning to early afternoon on weekdays is a good time to browse.

I LOVE this new store! Gone are the days of racks that are over-​packed and jumbled accessories displays. There are separate rooms for shoes, jewelry and clothes! It seems the clothes are even sectioned by career, gym apparel etc.
I visited on a spur of the moment trip to the mall one evening this week and easily found 10 items I would have gladly purchased.
Kudos for the new design.
I wish some of the pieces weren’t displayed so high as I had to ask several times for help so I could try them on.
Also, F21 has a policy that if the piece on display is the last, you cannot purchase it. Please don’t have it on display then?
I will definitely be back!

A few weeks ago my bestie decided to kidnap me and take me to the Natick mall. With promises of lunch and some shopping time, I happily agreed.
I’ve been to just about every Forever 21 within my grasp the past few years. As with my other reviews of clothing stores, I have 3 things I base my star rating on. Selection, staff, and the store itself.
This store was by far the absolute worst I’ve ever been into. While yes, you go to Forever 21 to buy affordable, trendy clothes (that may not last two seasons, but you can’t pass up) you don’t quite go there to fist fight for said clothes.
The selection in this store was terrible. I couldn’t differentiate between the sections and found myself in circles more times than I could count. I’m quite certain the staff had the music at an unnatural volume.
At one point, I was showing my friend a doily shirt that looked like my roommates cat had taken psychotropic drugs and thrown up on it, a staff member turned her head around, made a disgusted scoff noise as if I insulted her own mother, and marched away.
Having had quite enough, my friends and I took our purchases to the checkout counter and wanted OUT and fast. I at one point even caught sight of the store manager, which I could barely tell she was in charge as her bad highlights and teeny-​bop outfit blended her in nicely, had her age spots and wrinkled face not given her away at the check out counter roll her eyes at my friend and begrudgingly ask her employee to ring people out. A line of 6 forming behind us, all in mild disbelief and dishevelment from clawing our away around the store.
Sad part? Its only one floor and barely big enough for 10 clothing racks on the floor.