Lehrer & Madden

As a client of Lehrer and Madden for years, I cannot rave about them enough! I have referred several friends and family members who are thrilled they moved to them as well. They offer many markets and their customer service is exceptional. They always answer the phone and respond very quickly. It is so nice to also have an agent that I can speak to every time and was happy to give me her direct line. I saved a lot of money switching to them, as my friends and family have also reported. They are the full package with excellent markets, customer service and competitive premiums!!!

Awful experience. Agent speaks to you as if you are an insurance industry insider, privy to all the buzzwords, regulations, and industry-​speak that only a professional would understand. I frequently have to ask for an English translation, and then the woman gets annoyed and acts as if you are an idiot because she has to dumb it down for you.
Me: «Am I covered for wind damage?»
Agent: «DL142 is on every broad form policy.»
Me: «What does that mean?»
Agent: «It’s all in your forms. I will issue the binder upon approval.»
Me: «Which form? Where?»
Agent: «At the top of Page 3, it says DL142.»
Me: «Ok, I see DL142, what does that mean?»
Agent: «It means the binder will include DL142.»
Me: «WHAT DOES DL142 MEAN JUST ANSWER THE QUESTION OMG!!!»
Will make you want to reach through the phone and shake the person.
They do usually answer the phone and I’ll give them credit for that — I can always get the agent on the phone quickly. However, email communication is terrible. Emails go ignored, unanswered. You ask three questions in an email and they answer one. You follow up and they’ll answer the second. Follow up again and they’ll answer the third.
Anyway, avoid these people. I doubt they even know what they’re doing if they can’t explain something to you.

This agency has the worst customer service ever. My husband has been using them for years (not knowing any better I suppose, having never had a insurance agent before) He convinced me to switch over to them. Worst mistake ever…
The owner allows this woman to represent him. She is lazy, rude and has to many personal problems going on to represent you correctly. As does the He.
What ever happen to people making phone calls or sending papers in the mail to you to sign and return.
Instead, they SUPPOSEDLY send you emails from someone you’ve never heard of before and then blame you for not opening their emails. She let my insurance lapse, without even calling me… Another time I was at the car dealer and told me that I had 5 mins. to get the info to her or she would leave the office at 3:00pm.One problem after another with them…
RUDE– LAZY AND POOR CUSTOMER SERVICE! STAY AWAY! THERE ARE PLENTY OF OTHER INSURANCE COMPANIES TO BRING YOUR BUSINESS TOO!

Please stay away. Received a warning letter, «You account may go to our collection agency» What the hell! My new Agent contacted you more that twice to take over the account.
Today my agent just called the insurance company. Together they fixed the issue. The insurance company said that the old agent never contacted them about the canceled account. Very glad I dropped them! I knew they are trouble right from the start.