The Home Depot

This must be the most poorly managed HD I’ve ever been in. Horrific lack of customer service, employees walk by you without a «can I help you?» when you’re clearly looking for something. The paint department employees are particularly rude, leaving us customers to look at each other wondering what we did to get snapped at! Almost comical.
Really, HD headquarters in Atlanta needs to spend some time here. I thought it was because I’m in Massachusetts where let’s face it, people aren’t as friendly as in Georgia but the Waltham location has nicer and more helpful employees.
If you’re in Framingham, just go to Lowe’s around the corner. They are ready to help you with a smile! This place is a nightmare.

Be prepared to do self checkout. Since they have only 1 cashier working — if you’re lucky.
As long as you know what you’re looking for and where to find it, you’ll be fine. Good luck finding a salesperson with any knowledge.

I love the Golden Triangle, and this Home Depot has many advantages over Lowe’s down the street in Framingham, making it my favorite hardware superstore in this area.
Home Depot is a great store, in general. What differs between each Home Depot is the layout and the staff. Yeah, some are cleaner and more «put-​together» than others… but I haven’t seen a really messy hardware superstore, either Home Depot or Lowe’s for a LONG time.
My first impression of this Home Depot was great. This area where the Natick Home Depot is located gets extremely busy and congested, and normally people going to one of these huge hardware stores are just going there, and then going home to work on their houses, and so on. I much prefer the location of Home Depot in comparison to Lowe’s at it is the first store accessible via Route 30 (Commonwealth Rd), so people going to Home Depot don’t have to wait in all of the never-​moving Speen Street traffic. Very convenient and one of the main reasons this HD is better than driving down Route 30 to Lowe’s. Additionally, the Natick location had a few employees at the front entrance, greeting customers and directing them. I walked in and they were extremely friendly, and without asking they immediately directed me to the same aisle where the light bulb I brought in (I had a weird looking GE Bulb that ran out, and needed a new one… the reason I came into this store). They had a great light bulb selection (the only section I can speak of, as I haven’t visited this location in the past). My bulb was on major clearance, so I bought a bunch. Ladies at self checkout were also extremely friendly and helpful as well. This is definitely one of the better Home Depot locations I’ve visited. Large ample parking lot and access from both Route 30 & Speen Street. 5 stars.

The place I go when I need some wood or home building supplies. They’re pretty much self serve but if you need help you can usually track someone down. Prices are competitive. They do have lower quality parts than independent smaller stores. For example kohler and other faucets here are made to lower quality spec than say an independent plumbing supply shop. Same model number but lower quality. Call a plumber and ask and they all agree.

Horrible service from A to Z. Two of three employees I ask don’t know where to point me, some– like an Air/​Plumbing guy are cocky & mosto of the time they don;t have what need in stock.

While not entirely happy with every product I have brought home from Home Depot Natick, my experience with their customer service was mixed until we figured out how to have a more positive experience. Home Depot Natick, like a lot of Home Depots just like it all over the nation, has two kinds of employees: your classic, helpful, dependable, knowledgeable classic old-​timers, who for whatever reason have found their way to HD to supplement their retirement or just survive, and a much younger, typically less reliable, less helpful or knowledgeable contingent. In short, every snafu caused by one of these latter contingent of HD employees that has bolluxed up my household, these former professionals have usually been able to resolve with aplomb. More frustrating for them, I am sure, is that nearly all of my snafus, and I will go out on a limb to suggest others may have my plight also, could have usually been avoided had communication between departments been better, outages reported, etc. I recently had a major headache with Home Depot Natick involving a defective hot water heater I bought, and later returned to them — though, throughout this whole event, I kept receiving calls and emails from their delivery department to please come pick up my HWH that they had already delivered to me with a paper trail. A kindly professional from the former of the two possible HD employees deftly handled our dilemma, and even gave us a discount on our purchase for other gear for our house that day — and it is this that would make me go back there. Otherwise, I am more likely to use my local Ace store.

We recently bought a place, so I’ve been to many Home Depots, many times [big sigh…]. We decided to drop by this location on the way to dinner, and it’s by far one of the friendliest Home Depots in the Greater Boston area. I’m not sure why they have so many negative reviews!
There was no line at the Customer Service desk, and the gentleman was very quick with my return and laughed when I explained, «I bought two in case I screwed up the first one.» When I couldn’t find the safety glasses, I spotted a floor person and they told me exactly which aisle to look in. And when I was standing at the Key Cutting station, an associate came over and asked «Do you need a key?» without me even having to look for one.
Best Home Depot experience so far! Would visit again.

I spent last month almost living at Home Depot Natick store because I purchased a piece of property that needed a total renovation. I know EXACTLY what to expect when it comes to customer service at HD, not the greatest, but always helpful. Until yesterday, 8÷10÷2015. Manager G.S.H, it might be a good idea for you to check the surveillance camera for the key cutting area from 3:10 — 3:40 to find out who exactly is this salesperson that «helped» me. I (in red tshirt) brought in a key that was made sometime last week, which did not work, I needed to have it either fixed and redone. I patiently waited about 10 minutes and encountered the worst experience at Home Depot with this «gentlesaLesman». You should find this person and ask him how many times «what do you want me to do» he asked me during the 10 minutes I stood there, and why something can be simply explained «machines have limitations» had to be said as «I didn’t make it, the machine did, if you don’t like what the machine makes then I don’t know what to do»; and how he could cut off a customer while speaking with a «time is up» hand gesture? Manager H, I’m not sure if I would be determined enough to bring this issue to your upper level. But this review is definitely staying on Unilocal for all to view. I don’t have the time to type what exactly happened and who said what, because you should be a lot more anxious to find out what exactly happened than me telling you the story. The salesman is probably in his early 60s, not tall and wears a dome shaped sapphire ring on his left ring finger. It was not the first time he had been rude, there are at least two other times that he had talked to me (one time my husband was also present) with a almost «shocking» manner. I’m more than being a loyal customer by taking the time setting up an account and leaving this review for you to read. Manager H, I’m sure you will be doing the right thing.

I went into home depot Natick to pick up a large and very heavy amount of pressure treated lumber as I pushed the lumber cart past 4 employees they all looked at me as I stopped at the first pile .They stood there and watched me struggle with 2×10×14 boards (each one weighs approx. 60 pounds, as there soaking wet) 4 additional employees who work in that dept. or close by walked past me and never even asked if id like some help .
As im pushing the approx. 600 pounds of material out of the area I stated loudly, «thanks for the help «
No one even offered to help move the cart. 6 more employees stood at the area by the check out and watched me strain and push the cart (I have a picture of this)
upon leaving the store I commented to the check out person that there will be 3 men outside and they will not help me with my materials. sure enough I passed them by (there were only 2) and they stood there looking directly at me (Pro Loaders) and never offered to help.
There at least 8 employees I ran into/​observed that did nothing for the store or for ANY customer. I watched another older gentle man walk out of the store with a huge pile of lumber and yes, yet again they (the PRO loaders) stood there talking about last nights ball game.
*****************************HOME DEPOT PLEASE DO NOTE; *****************************
IF YOU GOT RID OF THE DEAD WOOD THE PRICES WOULD CERTAINLY BE LOWER AND YOUR CUSTOMERS WOULD ACTUALLY WANT TO RETURN TO THE STORE .
This is the worst home depot in the eastern Massachusetts area. , I have been a contractor for 40 years and I have never encountered this type of mismanaged employees in my life. I shop at all the home depots on the east coast of Massachusetts, and they are consistently the worst store .I have spoken to management about this, I have even taken video of them watching people pass by and not help them. apparently this is acceptable behavior due to the fact that nothing has been done about it.. GO TO LOWES they help you there and most of the time the price is the same or lower.

Great example for kids by having your associates smoking cigarettes right next to the entrance of the store while they are on break. Although they may remove their orange smocks, many of them hold them in their hands whilst they are smoking. A horrible example to set for kids and a blemish on your brand when people have to be subjected to second hand smoke in front of your store. Shame on you Hime Depot.

I’m writing this review as a long time shopper at Home Depot in Natick. I’m a bit perplexed over a few of the negative reviews. I get it a specific unfortunate incident should be written on here so people can be informed «buyer beware». But I don’t understand when people confuse «online» shopping to «in store» stock items. Online you can buy 20−30% more items available from cross selling products, people that expect a item to be on the shelf well that is a pipe dream.
The staff at Home Depot are generally nice. Some departments have very experienced staff and some have less seasoned staff. Trades jobs are specialized and skilled and how many give up there trade job to come work for Home Depot? A retired worker and out of work contractor etc… overall Home Depot does a pretty good job in there hiring.
We’ve bought everything from appliances, rugs installs, to wood, electrical, plumbing etc… to flowers. Everything we bought went pretty well. Was everything of the detailed transactions handled without a small glitch no. But nothing bad, or and no bad overall service.
I’m very thankful to have a Home Depot in my area. 20 yrs shopper in Natick. I have never had a bad experience yet. The only pet peeve I would have is that self checkout kiosk, I don’t like them, I prefer a real person. Sometimes there is limited check out staff, so the kiosk is the option to avoid waiting in line. But again, it’s not a bad experience it’s my preferred shopping.
Thank you Home Depot staff for always answering my questions on how to do something. I appreciate it.

I was surprised to check and see that HD had some roof rakes in stock — the app said «Limited Quantities». Usually it tells you the exact # of items in stock, so I found this unusual. I went in this morning and of course found that they had NONE. I then asked if they had any snow blower covers (which showed as being in stock) — nope, they said they didn’t have any. The amazing thing was seeing that they had an empty pallet of ice melt — really?!?
I was so POd when I got to the car and checked for roof rakes at other HDs — only to find no one had them (of course), so I hit the Chat button. The rep said «Limited Quantities» means they only have a few left. Really?!? Hope about telling the truth and saying you DON’T have any — instead of making customers drive to the store when it’s 2 degrees out!!! Since I can get the exact quantity of any other HD product, I find this to be a tease and unacceptable. As a frequent customer I’m VERY disappointed Home Depot!

Had to take care of the lawn over the weekend and needed some soil, and gardening equipment. Went the Natick store and the staff were very helpful. Did not have to spend a lot of time going back and forth between the isles trying to find a what i needed. The staff helped with all my questions and offered suggestions and tips to help with my lawn.

I get the best customer service at this Home Depot. I’ve had lovely experiences even when I’ve had very detailed questions, need wood cut to several different sizes or am looking for hard-​to-​find items.
Prices can run from cheap to super expensive, but it’s great to have so much choice available. Help at the registers is usually sparse, but doing returns is fast and easy.
The website is also very helpful, telling you if you’re item is in stock at any specific Depot and what aisle it would be in.

This literally is the first four stars I’ve ever given to any business. They have excellent choices, selections and prices. Summer’s ending and winter’s coming up, so I haven’t been able to find perennials. Every nursery in the Ashland, Holliston seems to be out. When these nurseries do have the plants, they are the nonflowering perennials.
So I had decided that I am going to forget about perennials, until next year and had completely given up hope. And then I come here today, they have towards the end of the store parking lot full of flowering perennials.
Great plants, cheap prices for manure and other gardening things, but customer service is another story. We met a guy who worked here, asked him for help and he vanished. I’ve used the store for other services such as plumbing and electrical and can tell you this unequivocally, don’t expect much out of their customer service.
Best thing to do is get a list and some advice on what you want, before you come to the store. Otherwise you aren’t going to get far.

This place has great customer service!
I come here often and I’m always able to find what I am looking for.
In particular, there is one woman who has helped me out more than once and even gave me some good tips about fixing a part of our roof. I think her name was Laurie. Super nice.
Anyway, nice, clean store. Definitely the best one in the area.

For appliance delivery ONLY
While some of this is not the fault of the Natick store, I feel the need to advise against ordering appliances from Home Depot (in store or online). They do not respect your time. I spent close to 20 hours (probably more) waiting, staying on hold, and talking with people who were clearly not sharing information.
Don’t waste your time. Go somewhere else for your washer and dryer.
And sorry, Chris, but I’ve been through the customer service process before. I’m not interested in continuing to waste my time. Too much as been wasted already.

For the love of god, how hard is it to take my money?
All I want is good advice and I’m here to spend thousands of dollars TODAY on new tile (guy hardly looks up from computer screen, generally not helpful with helping us pick out tiles for bathroom remodel), a new vanity (only have one guy on that specializes in that… we’ve been waiting for 20+ minutes), a sliding porch door (this guy was the saving grace of the whole store and able to offer personal experience ie: owned this one for 19 years) and a new Jacuzzi tub (haven’t gotten to that yet… but thinking I’ll wait to see what Lowes says. I might buy the vanity here and the sliding door… but honestly, Lowes is looking more and more attractive by the minute.

Well I guess they must have been reading their reviews because I got FANTASTIC service when I went here! Granted I probably looked like a lost little girl in a gigantic maze so everyone that walked by me in an orange apron was quick to ask if I needed assistance. Between my tiny 4ft10 stature and the fact that I truly have NO CLUE where anything is in this gigantic mega-​store the help was greatly appreciated!
My boyfriend and I just moved into a house and needed quite a few miscellaneous items to spruce things up. My list was long and random and I had no clue where to even start when I walked in the sliding doors. I was greeted by a VERY nice and helpful gentleman at the door who had carts lined up for the taking and advice and directions for the lost like me. He pointed me in the right direction for a few of my items and told me to come back if I needed some additional assistance or just ask another friendly person in orange for help and they will point me in the right direction. There is one thing I have to say about this store… they are VERY well staffed. I don’t think I went an aisle without seeing someone in orange who was either stocking a shelf or assisting a customer. Score 1 for the home team.
I found the first few items on my list from the directions the gentleman at the door had given me and was just about to search out some more assistance and clearly had the deer in headlights look again when another nice gentleman walked up to me and asked if I needed some help. Well, why yes I do! He pointed me in the direction of my final list items and told me that unfortunately they did not carry two of the online items I was looking for. I was a bit disappointed in this because I knew a different location had listed the item in stock and thinking gee these places are GIGANTIC they must have similar stock I was surprised to find out that this was not the case. Score 1 for the visitor.
As I was rounding up my final items the second gentleman who had assisted me found me on one of the aisles he had pointed me towards and made sure I was finding everything ok. That is true customer service! Score 1 for the home team.
I chose to do the self checkout because honestly it is just easier and I like to just do it myself so I didn’t have any wait at all. As I was leaving this very nice gentleman asked me if I would be interested in taking a survey on my experience on the store that day to be entered into their $ 5k drawing. Having the new house I thought why not, despite the fact that I NEVER do those types of things. The gentleman was VERY nice and the survey was actually not too long or painful. Score 1 for the home team.
So if you are keeping score that means that Home Depot has 3 points and I have 1 for their lack of product. So all and all I was very impressed and feel strongly that they deserve the rating that I gave them.

its a beautiful day in the neighborhood, a beautiful day in the neighborhood, wont you lack in service, wont you lack in service and make me go else where?
catchy, not 100% satirical, but i think you get the gist, poor service and inconsistent answers when querying them on the finer points of lattice.
welcome to the burbs, if you live out here there is a few other places im going first for any home improvement type shopping.
thats awl (get it?)