Valvoline Instant Oil Change

I’ve been using Valvoline for the past 10 years, and I absolutely love the convenience of this company. The natick location I’ve been attending the longest, and they have some of the best service in the Boston area. Rob is awesome and stayed an hour past his shift to fix a serpentine belt for me today… Life saver ! I should have listened to him when I got my oil change earlier in the day– but I tend to put stuff off. He explained why I absolutely needed it, and I ended up going back to get it done. What I love about this location is that they never try to rip you off… They are 100% honest with you and what you need to do to your vehicle. If I could remember everyone’s name there I would acknowledge them individually, but they are all wonderful! Thanks for stress free car maintenance!

Very impressed. Even tho we got there 5 minutes before closing, everyone was pleasant, courteous and helpful. This was true of previous visits, too.

$ 90 for an oil change?! Ugh! Why!
I happened to go on a kinda busy day. I was first in line but they kept moving me to different bays. Not a big deal, but I was first in and last to leave, not sure why it’s taking so long (almost one hour). Had issues with oil leaking so returned to have them look at it. They said it was just spillage from when they changed it and kindly cleaned it up and also let me know there was another issue with something leaking. The receipt said they checked it so not sure why it was missed the first time.
I’m paranoid maybe it took so long on initial visit cause something bad happened while they were changing the oil, sigh. I seem to remember there used to be a huge checklist they used to run through that they no longer perform. Wonder why they got rid of it…

One problem makes this a 3 star review (maybe should be lower) instead of 5 stars. I’ve never used a Valvoline service station before. The staff were very friendly & informed me all along of what they were doing. I needed an oil change including all other fluids checked & an air conditioner review. I also purchased an inside cabin air filter. All seemed to be perfectly provided. I got excellant advise on my air conditioner problem which saved me potentially a thousand dollars. But,… The next day a friend was helping me with that AC problem and told me he saw that my brake fluid was extremely low so he filled it. He said it took nearly the whole bottle. After telling him I just had a complete oil change the day before, I looked at my receipt and saw that my brake fluid was checked off as full, needed no fluid. Well, it sure looks like no body did look at that. Could have been very dangerous for me. This happened over a month ago and I never did talk with them about it but, truth is this should never happen, ever. Too bad, wanted this to be my go to place for oil changes.

Fast service and they don’t pressure you into other maintenance (although they try to upsell a bit)

Like the quick drive in service. Dan the manager was very nice. I told him I had a coupon and I wasn’t paying $ 60 for what Toyota recommended and he said that’s ok. He did try to sell me everything else in the shop but that’s ok. $ 26, in 15 min and the husband will be happy it’s done

I just had the best experience at Valvoline. I went in for an oil change and the guys let me know that they could also change my radiator fluid and transmission fluid because I am just below the 90,000 mile marker. I was going to get this done at the dealership but they told me it would be a bit cheaper here so I went for it. When all was said and done they gave me a discount for being a Natick labs employee, a coupon book for future visits, and a couple of tootsie pops for the road. Everything was done in 20 minutes tops and the guys were super friendly and worked together efficiently. The bill was $ 292 which really wasn’t bad, especially because I didn’t have to leave my car with the dealership all day. I’ll definitely go back.

These guys stripped the threads in the oil pan by screwing in the bolt at the wrong angle. The next time I went they claim that the last guy screwed it in wrong. The repair will cost me $ 600. But they claim that aluminum oil pans do this every 75,000 miles and claim they are not responsible

While I’ve consistently had positive experiences with Valvoline Instant Oil Change in Natick, be sure to read your invoice before leaving.
I noticed an «Extra Oil Charge» totaling $ 7.19
When I called to ask what this was for, it was explained to me that the «first five quarts of oil are included in the standard pricing, and anything above that, you are billed for the oil.»
While disappointed this wasn’t explained up front, but apart from that, am overall a satisfied customer.

Solid $ 35 oil change (used a coupon I found on their website) and even got a brake light replaced (~$ 50 total), all within about ten minutes! There was a complication when the air filter cover was lifted to inspect my air filter, in which a wiring harness accidentally snapped in the process (I have a ’95, an older car), but the manager worked with me to ensure I got the issue fixed within a couple days, without too much hassle. Overall a positive experience, worth five stars to me. Thanks!

This place is great. They are very professional and they get you in and out. They also are great at explaining the different options you have for oil or whatever other work you want to get done. I highly recommend this place.

This place was GREAT. I am a female so I am always worried about the men at places like these hustling and pushing me to get «flushes» and expensive additives to my oil change. First of all when I pulled up I was greeted by a GIRL! That was awesome. Everything was quick painless and hustle free. I highly recommend this establishment for any and all oil changes. Without having to be said, I will be retuning! :)

Quick and painless oil change. The guys were wonderfully hilarious in addition to being professional and polite. With the $ 10 off Unilocal coupon, the conventional oil change only ended up costing slightly more than I normally pay. I received another $ 10 coupon upon leaving and will most definitely be back!

I can’t say enough how great this Valvoline Instant Oil Change Center is. I went on my lunch break, it took about 15 minutes, and 5 of those minutes were because I was a new customer and they needed my info. Great service, super fast! I loved not having to get out of my car and sit in a dingy waiting area. Everyone was really friendly. Being a female, I usually feel like I’m being ripped off whenever I bring my car into the shop– not here! They took the time to explain everything to me in terms I could understand, which I really appreciated! Not pushy on upselling either. Even gave a discount because of my employer. Easy, fast… I will be back.

Want to feel like you are Formula 1 pit? Well then, get your oil change here. No need to stay and wait in a shady waiting room reading old magazines and watching boring tv. Just stay in your car and have the crew at Valvoline take care of all of your needs from topping off your liquids to a oil change. They will make sure everything in your engine is good to go. Would totaly go back.

Totally helpful, super nice… great experience overall. Got my oil changed, recharged my AC, and fixed a tail light all in one stop (and it was during lunch).

I’ve been going here for a few years now and it’s been hit or miss. One time I went back after an oil change because the car was dripping oil, and the service guy was totally on it, going under the car himself to see what was going on (oil had spilled onto the splashguard and not been removed, no big deal).
There was not nearly this level of attentiveness during my most recent visit. It was a half hour before closing so maybe they were just ready to get out of there. For example, when the guy came to show me the dipstick afterwards to say the oil was clean and filled to the correct level, he’d already turned around and was walking away before I could tell him the dipstick in his hand was for the transmission fluid, not the oil. (I saw him check the correct dipstick himself after realizing his error.)
If you go to their website you can print out a coupon for six dollars off. But when paying I was told that, because I was getting conventional oil and not synthetic, it was going to be only five dollars off. That seemed weird, but whatever, I wasn’t going to argue with him over a dollar. Still, when I went the next day with another car to another Valvoline, this one in Newton, and another coupon, I noticed the whole six dollars got taken off the total even though I was only getting conventional oil that time too. The guys at the Newton location also checked the lights to see that they were working and took out the air filter to have a look.
In the end, both places got the job done and both cars now have new oil and new oil filters. On the other hand, when it’s time for the next oil change I will go to the Newton location. I’m not surprised a reviewer on here discovered the wrong oil filter had been installed.

Remember when oil changes used to cost $ 15? I’m dating myself, but those were the days. Now it’s $ 50 (for synthetic blend), even with a coupon. I like that I can stay in the car while they work — I guess you pay a premium for that.
Fast friendly service. No hard sells. Works for me. Just wish I could pay a little less.

Wish I could give them 0 stars.
They used the wrong oil filter on my car and failed to install the required gasket. Just sheer luck I didn’t lose the engine from the resulting oil leak, bill is about $ 550 so far to replace the parts they stripped/​broke. It remains to be seen what the longer term effect of losing 4−½ quarts of oil will be.
Any moron (even me!) can correctly change the oil in a car, I guess they don’t employ just any morons. Stay far, far away from this place.

All of the staff is always very nice and polite. They are also speedy and are friendly to my dogs when they are riding along in the back seat, which is always a telling sign in my book!