Best Buy Mobile

I never make any reviews nor do I ever felt the need to. But I had to and I’m even taking the time to create a Unilocal just so customers out there can be advised. This Best Buy location today was absolutely horrible. I’ve been to this location three times, my first time was to upgrade my phone by the manager. Then the second was to add a line for my daughter. This time, I walked in minding my business, two young girls looked at me abruptly and walked towards the back area without any greetings. I was looking for accessories for my Samsung Galaxy. I heard 2 maybe 3 ladies in the back screaming as if there was some type of party going on. As I was still looking at some accessories, I noticed the girls outside consistently on their personal phones. I know it’s Best Buy mobile and I’m sure there’s some type of regulations for them to have their phones, but these girls that came from the back were on their phones standing, acting foolishly to what seems to be them recording each other. It’s completely unprofessional. I felt I was a in a circus full of unprofessionalism. It seemed like high school around Best Buy Mobile. The two ladies, I can’t recall their names but one was a bit taller and had the glasses while the other was a bit darker in skin tone hair down out in the front are ridiculously childish. Please do something about this, because I’d hate to come back to this place if this continues to happen.

If you’re looking to grab an accessory and get out, this is a great place if you’re willing to pay more and not wait for shipping where tons of online deals will make it easy for you to buy. I’ve upgraded phone at best buy mobile stores before but this place seems to have people who don’t know their info on service providers. I talked to a gentleman that was on his phone the entire time we talked. He said he knew nothing about the cut your bill in half deal at sprint, and kept insisting on me taking on sprint with an entirely different plan. I give them the benefit of the doubt regarding the lack of knowledge they had about other offers from service providers– but it seemed that they were all too naïve about it. My suggestion to anyone looking for changes to their cellular service is to go online or go to the actual service provider you’re interested in. These guys seem to be a middle man that aren’t in it for the customer service but probably a cut from a sale.

Had a fantastic experience here after a really bad one at the Otay Ranch Best Buy. I was helped literally at walking in. An hour later after getting my info, porting my # to a new carrier, and signing documents I walked out of there with a new phone. The associate who helped me (her name was Lilia) was an awesome customer service rep. This was a great sales experience!

I went to this Best Buy to purchase a redemption card for the Motomaker so I could design a Moto X online. Eastlake Best Buy was clueless and had me waiting around while they tried to locate their cards. Anyway, as soon as I walked into Best Buy Mobile in Plaza Bonita a young lady asked if I needed help. I told her what I was looking for and she took me directly to the counter and pulled one of the redemption cards off the wall behind it. She checked my elligibility upgrade and processed the sale within a few minutes. She seemed to know what she was doing. She was also courteous and friendly and got me in and out of the store in a flash. I appreciated her help.

I love this place!
I went to best buy in chula vista where the employees at mobile were incompetent and rude, they made customers wait a long time to tell them that they cant help them,
DISGUSTINGLY i went to best buy mobile here expecting the same crappy service and the manager im not sure if his still there Jack treated me the opposite way very friendly, helpful and welcoming not only me but every customer that walked in. Every time I go in to get my iPhone fixed thru black tie protection everyone is extremely helpful.
It was very shocking for me because best buy mobile in chula vista does not care about their customers or how long they wait to be assist.

I was having trouble with my I phone 5 charger and I wanted to ask if I can come in to exchange the charger. The recording said they opened at 10:00 am, I made approx. 20 calls to the store and no one answered, it would either hang up on me or a recording would come on saying «were sorry we can’t take your call now, please call again later». Horrible service! Will never go there again.

I hope I read the review first before I went to this store.
I already have a not so good experience with other best buy store but they fixed it.
But in this store where I had experienced the worst costumer service ever!
For the fairness of this review, some sales persons are nice but this one employee came from nowhere ruins everything.
I went to this store to buy a phone a requested a future activation option (unopen and unactivated) ‘coz a gift to my sister. Everything went well at first and I already paid everything and all set but all of a sudden this guy came from nowhere opened the box and the phone while having a conversation with the one that assisting me.
So, I requested them to change the phone with unopened box.
That’s where the problem start. I got tired hearing to much alibi that they can’t change the phone because they don’t have a stock blah blah blah so I just decided to get the phone. I requested a receipt but then the guy from nowhere told that he already gave it to me. So I just choose to went out fast to that store that to start a conversation again. I wish best buy can fixed this problem. I’m a premier silver reward card holder and this experienced makes me think to find another electronics retailer.

Jack who is the GM there does not deserve to be the GM for that location. I’ve never ever written any review on Unilocal or any review period. But after experiencing the unprofessional demeanor that was given towards me. I needed to write something.
First off I went there earlier in the afternoon to cancel my black tie insurance for my iPhone 4s because I no longer needed it. I asked a rep if they could help me, they gave me a flyer to call geek squad which I had to wait on hold for over 20mins to have a customer service rep tell me they needed me to go back and cancel in-​store. At the store they did not even bother to look up my info to better assist me!
I come back hours later to run into Jack, I told him my situation about canceling my insurance and that I had not had the insurance for over 30days and that i was told I can cancel and be refunded the full amount. He told me NO and that if I was going to cancel that I would get a dollar back… I called santee best buy mobile and they told me that i would get the full refund because it has not been past 30 days. I came back into the store and told jack what I was told from the rep in santee. He told me that «it doesn’t matter» and that he will still pro-​rate me. Here’s the kicker, he didn’t even bother to look up my information and insisted i call corporate for something that he could of easily looked at and fixed. But instead he shoo’d me away like I was a child. Totally blowing me off and disregarding the meaning of customer service. So I will call corporate and let them know how the GM of Plaza Bonita is doing and how their employees run the store.
I don’t see why he was so angry with me. It’s my money that I CHOSE to spend with BestBuy Mobile and I get service from people like him… He needs to be re-​evaluated.
Very unhappy with the customer service that i was provided with by his staff the day of 11÷23÷11

I think they only have people with «good intentions» working here. Most of the staff is not properly trained and doesn’t have product knowledge. My boyfriend and I just recently bought phones here and we really wish we would of gone straight to a Verizon store. We had the worst experience shopping here that it ruin our perception on Best Buy’s reputation.
I must warned people about the «black-​tie» protection that best buy offers, don’t get it! Compare it first to the service providers protection. The black tie doesn’t cover lost/​stolen or full water submergence like the best buy mobile reps say! So be careful!
I would recommend to people to go directly to the provider you would like to establish service with because they actually know their products.

I tried to buy a phone here with my fry’s ad because bestbuy price matches. They said they couldn’t because fry’s did not have it in stock. I called fry’s and they said they had 4 in stock. Best buy then told me that in order for them to price match I would have to buy some other agreement from them. I guess I should have not wasted my time and went straight to fry’s.