Frank Hyundai

I work here and love this place. Everyone is great to work with, you are treated with respect, and you get a feeling of appreciation. I even got movie tickets from the owner on my birthday. We have great staff.

Test drove a car today — the sales man, Mark Glenn, was very respectful, courteous, efficient, and helpful. If I buy this vehicle, I would only buy from him. Hope he gets a raise and a promotion. He deserves it.

Chris Nguy and Frank Hyundai really stand behind their cars. I have a 2011 Sonata Limited and recently it went in for a few recalls. I had over 100,000 miles on my car and when I got it back a month later, I had a new engine, new catalytic convertor, manifold, and door handles for free. They even provided me a new Elantra as a loaner for the entire time my car was in the shop. In addition to this free work, about 6 months ago I had problems with my transmission and Hyundai installed a new transmission at no cost to me.
THANK-​YOU to the whole Frank Hyundai team. I feel like I have a brand new car. But, when I’m in the market to buy, I will go to this dealership.

I was dismayed that they would charge me $ 6.42 for a replacement battery for my electronic key. It took all of 30 seconds to put in
and they probably they buy in bulk for 10 cents each. When I told the customer service person, Tracy at check out when she asked me how was everything, I told her I was disappointed they wouldn’t throw that in as a customer retention service. So she did and erased the little charge. So guys, speak up and let’s give Tracy a hand for doing the right thing.

We love our new Hyundai Sonata from Frank. Omar made it easy… we were in and out in just a couple hours. Sometimes the information gets a little tricky with all the factory rebates and if you qualify, but he explained all the rebates and discounts and presented us a great offer. I’ve already referred a couple people to you. Nice work Frank Hyundai.

Dan Ortiz service manager, Tracy at the desk and the Luis Have given me great service with the help of Chris. I needed to have some warranty work done, and Dan personally handled all of the complications that came up, and provided A loaner car for me for the service work.
While I was here, I went and saw the Costco manager and bought a brand-​new 2017 car. When you know what they say hang around in the barbershop long enough you get a haircut.
Omar the Costco sales representative at Frank Hyundai, was very easy to deal with and ran a very clean and transparent deal. Omar is great at communicating followed up with me with texts and emails at all times and even got back to me on his day off. I would recommend Omar whether you are a member of Costco or not. But if you’re not getting the Costco buying program you’re missing out on a great opportunity to save money. This is our seventh Hyundai that we purchased over the years.
I’m currently in negotiations to buy the long-​term warranty from the sales manager to buy an OEM HPP buyers protection plan from Hyndai. Frank likes to deal with a company called century and when presented to me by the finance managers, I misinterpreted that this was the actual Hyundai product and not an aftermarket extended warranty.

came here yesterday ready to buy the santa fe & not one salesman was in sight. i looked for a while & nobody came out of the building to help. they have no hustle what so ever. so we went to another dealership.

Andy Michell is the man to go to… made me and my family welcome and made it easy to purchase my dream SUV… thx to him and
team

I bought my Elantra in 2014 and its such a great car. I had a bit of an issue when purchasing the car and it was recently brought to the attention of Andrew, the new General Manager, and Andrew addressed it with class and honesty. I have been in the service industry for years and years in retail sales and massage therapy and Andrew totally knows how business runs and attending to customers. Because of him my perspective changed because that one bad apple made my buying experience negative and he is no longer there. This company is family run and I will go back in a heartbeat if I need to buy a car because of what Andrew did for his company!

I was called the very next day by Tracy (Customer Relations) in response to my Unilocal review. She thanked me for the feedback and ask that I give Frank Hyundai a chance to redeem themselves.
We set an appt for the maintenance for the next day that should’ve been done on the previous visit.
I arrived and was asked to meet with Tracy and Dan, the Service Mgr. They apologized for my experience, reassured me that Frank Hyundai cares about their customers and are working on improving any areas in customer service that needs improvement.
Rosa was my service advisor. She was nice and knowledgeable. There was someone available to take me home right away. I must say the shuttle drivers are the BEST!
the maintenance was done in about 3 hours, shuttle driver on time to pick me up. The car was ready when I got there. overall it was good experience and they have redeemed themselves with me.

Their service is fast, efficient and reliable. We’ve been going here for years for our oil changes and we’ve always been satisfied. They give you about a two hour estimate for their oil changes but they usually finish much earlier than they say and our car comes out like its brand new.
They treat their customers with care and their employees are friendly and respectful.

2 words: OMAR ASAD.
Okay, well I can’t stop at two words. We came in looking for a car for my sister in law.
She was interested in an Accent, but Omar encouraged her to get an Elantra for a better deal. She left super happy! She’s so in love with her car.
Well…while we were there, my husband spotted the 2016 Hyundai Santa Fe.
He looked at me and said, «sit down.»
I know my husband. He’s a sucker for new cars. Me, I was super happy driving my 2 year old Nissan Rogue. I mean it, I was REALLY happy with my car.
Omar also looked at me and suggested I sit down. So I did. I did in the most skeptical way.
«In fact,» said Omar, «I have a loaded 2015 that I can get you for a lot cheaper and in a payment that would work for you.»
Omar has sold us a couple of cars in the past. In fact, he sold me the Rogue I mentioned earlier. He knows what we can afford.
Oh crap.
I saw it.
I saw the features.
Oh crap.
Front to back sunroof. Infinity sound system. 6 seats. Power everything. Heated/​Cooling seats. Wait! If my butt is cold, I can warm it?
My Rogue is a goner.
Well, this Santa Fe Limited with an Ultimate Package won my heart… instantly.
It was mine before I could even say goodbye to my Rogue. How did I get here?
Are you sure I can afford this??? Yep.
Well, I won’t question it. I’m just so freaking happy.
Omar knew our budget. He knew our style. He knew what we were looking for. And he Aced it.
Thank you Omar. I’m super happy with my car… although it’d look better in black.

First of all I’m giving this place a 5 star rating thanks to Omar A. Helped me out with the car I wanted, he was straight up, not like every other typical salesman, he will give recommendations or advice. Thank you Omar for helping me out on my first car purchase.
Now for finance department I’d give it a 3 star rating, but giving this 5 for Omar for his excellent service.
If my experience with the dealership and car I got changes, I will update my review.

I had a very good experience with Juan Rodriguez he got me financed quickly and I have a 2016 Hyundai Elantra and he got me financed quickly and got me a very good annual percentage rate so if anybody comes here to get a car ask for Juan Rodriguez he is awesome. The general manager Andrew over there he got several people at the dealership to work on my case to get me into this car and it didn’t take long at all he got me out of a 2013 Chrysler 200 into A 2016 Hyundai Elantra and I thank him because now all my car seats fit in this car and we can ride comfortably and the car runs great

The sales department would get 1 star, but service saves them and gets 3.
I bought my first «purchased all by myself» car here three years ago. Experience was fine, sales guy was very nice. Service has been awesome, they did everything on my car all 3 years and didn’t mind when I brought my pup with me to appointments. Car was great, ran great, but now three years later just didn’t fit my needs anymore and felt like a waste of money.
Came in to sell my car, not get a new one, just get rid of mine. After being conversationally bulldozed and told it would cost me $ 1,900 to give them my 3 year old car, they talked me into test driving another. Sales guy that rode with me was nice, but knew nothing about the car, and didn’t even attempt to sell me on it. It was eh ok but not worth buying. I told them so, and suddenly no one was nice anymore. Completely rude, AND failed to give back my registration to MY car. I had to drive back down to fetch it from them an hour later. Still rude when I picked it up.
The next day I called to see if the offer stood to take my car with the additional 1,900. Alberto said he’d call me back in 20 minutes and never did. Go figure, he obviously had no need for me if I wouldn’t play into his sales games to lead me to financial ruin. So I showed up the day after anyway. Somehow they valued my car at 1200 less than two days before, and now expected me to pay 3100 for them to take my car. I mentioned the previous value I was given and was told that was only as a trade in, even though that was NOT what I was originally told. I refused to give them a penny and sold it to carmax instead. Don’t go to these cheats, theres only one sales guy there who was actually friendly and straightforward, even he told me I was better off selling to carmax!

I had the best and easiest car buying experience ever. I researched the type of car I wanted, inquired about it with a sales rep online. The next day, I received a call from Omar Asad. He gave good vibes. I felt comfortable talking with him over the phone, so I went down to Frank Hyundai the same night. I got there around 6pm and was out of there by 8pm with my brand new Hyundai Sonata.
Omar was very helpful. He took his time when answering my questions (he even had to write some things down to REALLY help me understand) I never felt pressured in buying my car, he made the whole experience an awesome experience.
I’ve had some bad car buying experiences in the past, and was a little skeptical about going to the dealership alone. I had my cousin on speed dial come and meet me. As I mentioned above, he gave a good vibe, (I go off how I feel when I speak or meet a person) so I figured I’d go alone. It was the right decision.
I had a few questions about the vehicle a few days after the purchase. I texted Omar, and he was quick to respond.
The whole team at Frank Hyundai was great. Adriana Maurin helped me next. She explained every document That needed my signature. She was very thorough in her explanations. This was important to me. I ask a lot of questions.
I am super excited about my new car! Omar and Adriana made my car buying experience a pleasant one.

This dealership is absolutely the worst one that I have seen in my whole life. I went there as I was interested in purchasing a New Sonata Hybrid. A already checked few other dealers but wanted to check them as well.
When I got there it was few of their salesman talking .
I was waiting for someone to come and assist me with looking around for the car. I kept walking around looking inside cars through windows as they were locked, still no one bother to come and help. After locating the cars I was interested in, finally I start walking towards them to ask for help. I asked them, are you guys working here? Nobody answered. I need some help with showing me the vehicle. Finally one of them told me very irritated, ok I can help you .
He showed me few cars and then said to me «Why don’t you wait for Black Friday «I was confused for a moment and asked. What Black Friday??? Then I realize he’s talking about thanksgiving and said but I’m here now ins looking to get a car.
I felt so uncomfortable and unwanted. I have never experienced that before, especially from a sales person to tell you something like that .
I should left then, but I asked them about finances and it kept going on how it’s not good and I should wait for new plug in model to come out and come back.
I don’t understand what was going on, but I was shocked with the whole experience and them acting that way. I felt out of place and so unwanted and uncomfortable.
Don’t waist your time going there, as I visited all other dealers and it was nothing oh that kind. I was treated wit respect every place I went.
Finally I did purchase my car at Volvo dealership and had amazing experience. Did not feel cheated. I left home super happy wit a new car :)

Sales Dept. Great process using online tools and Franks internet sales Dept. The negative in the purchase process is the financial aspect. This was a all cash purchase, yet even after the price was agreed upon, the finance guy was trying to sell you the world. Rude and stressful.
Service Dept. You only get one chance and they failed. Showed up at scheduled appt. time with email conf. of appt. Waited while they figured out why I was not on schedule. Both service advisor and assistant did a good job once appt. issue was resolved. Second issue with service dept. was when I picked up the vehicle. Paid for service, told to have a seat and the service advisor would be with me shortly. 10 mins later I asked what was taking so long, and discovered that they didn’t even tell the service advisor that I was there. Negatives: scheduling and cashier.
Note: sales and service are not connected and you do not need to use Hyundai to keep your warranty valid. For service, shop around I will.

I had a terrible experience with one of their salesman about a year ago. So I got my car from another dealer up north.
This review is purely just from my experience with the service department.
I’ve been avoiding to come to this location because of my last experience with that salesman, BUT I had no choice. My car dearly needed a checkup. the total came out to be around $ 160, but with the coupon they sent me, I was able to pay $ 140.
They have free cold water bottles like Ball Acura :)
I got there few minutes late to my appointment, but the lady greeted me with a smile on her face and made sure that everything was checked. Later, she guided me to her desk for more information and kindly explained what my car needed at the moment. She had to leave, so one of the staff named Aubrey took over at the end. He made sure that everything was done on time, very professional & really nice. OH! and great customer service! While waiting for my car, I met another staff named Angel, he was cheerful and fun to talk to. One thing that means the most to me is customer care & service. These two gentlemen were perfect :) And my car was in a perfect condition too.
I like Frank Hyundai’s service department, but not much when it comes to their sales man.

I just leased my NEW 2015 SONATA 2.0t Sport! on monday from Mark Moore and Alberto Cafalli. I LOVE the car and for the price it is the BEST sedan in the market. It was a fast and easy process. I told them I had a trade in and $ 1500 down with a certain payment in mind. They made it happen for me and they both made me feel comfortable as this was my FIRST new car purchase. Very informative and know how to make you laugh and feel comfortable during a big purchase process.
I highly recomend anyone in the market for a new vehicle to check out Frank Hyundai and ask for Mark Moore and sales manager Alberto Cafalli they will take care of you and do everything they can to exceed your needs. :)