Rating des Ortes: 5 Liberty Station, San Diego, CA
I went in to use my Jump! On Demand to get a new phone. There was some difficulty with my plan and exsisting information for the phones I had previous but the Sales Rep Priscilla was very helpful and patient with dealing with Customer care and figuring out the issue. I highly recommend using this store and getting assistance from any of the reps I am sure they are all just as capable as Priscilla.
Shamae G.
Rating des Ortes: 1 San Diego, CA
Seriously if your helping a customer. Dont just pick up your phone and start talking without asking us if you can take the phone cal that is so rude and not a good customer service. We were first than that phone call. You are a rude employee cijey. Rude.
A D.
Rating des Ortes: 5 National City, CA
«CIJEY» is the name of best sales girl at this store! I’d been at other T-Mobile stores but never has been to this store. I went in for an upgrade and the service was amazing since I walked in the store, first thing I saw was a smile on a very cute petite girl with a pink bow on her hair and cute pink nikes. Us girls notice everything! Well atleast I do. Let me tell you I love the new gadgets even thou I’m not so good with electronics. Cijey answered all my questions and more. She explained everything about my new phone and my account in such a way that I understood everything. You can tell Cijey loves customer service cus she gives it 100% of her self from the way she looks to the way she treats the clients… will definitely recommend CIJEY to all my friends and family.
John R.
Rating des Ortes: 5 San Diego, CA
Gave out really good service DAVID Valdez gave me a good offer Very happy Highly recommended!!!
Jonas B.
Rating des Ortes: 5 San Diego, CA
This store front alone is a pretty good place. Everyone is friendly and helpful. There’s also a couple cute girls :). I thought you needed a tmobile phone to switch until they informed me that I can use my factory unlocked verizon galaxy note 3. All I did was pay 15 bucks for a sim card. Besides this store, T-mo is a great phone service provider. Switch providers today!
Elizabeth C.
Rating des Ortes: 2 San Diego, CA
All I’m going to say is to never get help from Nelson he doesn’t know half of the things he’s doing.
Jen R.
Rating des Ortes: 1 San Diego, CA
Horrible customer service! Seems like the majority of the staff has no clue about promotions and pricing. Came to this location first to get a quote on a 6-line family plan. First off, The supervisor had a hard time spelling my name(seriously?) and didn’t even know her phone stock count. Second, she quoted me an absurd amount of money for 6 phones w/service and financing. How can someone so incompetent be a supervisor?! Anyhow, I left empty handed and wish I had checked Unilocal first to save me time.
Cliff D.
Rating des Ortes: 1 San Diego, CA
This is a corporation store, which is different from the mall kiosks and cell phone shops. I came in to pick up a nano Sim for my iPhone5. They wanted to charge me $ 20! I informed the salesperson that it’s supposed to be free for existing customers. We went back and forth about the why they charge for an item that should be free. I ended up calling Tmobile Customer Care and they cleared it up. –It should be FREE. Well their«computers were down» so that I couldn’t activate my SIM card. I called back Customer Care and they just mailed me one in 3 days. This TMobile corp. store is ripping off its customers and I hope the management cleans up their act or they’ll get shut down quick!!!