Las Vegas Trail Riding

I wouldn’t give these people one star at all, except I have to give them something. I should have looked at reviews first. I didn’t. that’s on me. Like everyone else, I had a ride booked and was told that they have to reschedule He was sick. Sick, drunk, hung over or just didn’t want to seems more like it. From other reviews, look how often he did it. Charlie I think is somehow related to the owner or at least something to them. He came from the house and was nice enough… but not enough to make this a great ride. I’m not sure these people even have the right insurance. We were told if we’re with a certain person to say no, these are our horses? Or we are friends? It was really shady.
the place: junky. just shit everywhere. After being embarrassed about bringing my friend with me to a junk yard and the fear of getting tetanus was over we started looking at the horses. Some where in great condition, some were well not. I’ve been around horses and in no way an expert. but I know when hooves are over grown and they were. I know when a saddle is hiding ribs and it was. Like I said, some were great, some not. however they were very well trained and docile.
the ride: mostly on pavement. The trail was eh. what you expect in vegas I guess. Just crappy. I was told we could go faster if we were more experienced or went longer. Um, I’m pretty sure liscensing and insurance doesn’t cover that. Hell, they probably don’t have any of it.
I’m not going to them again and other people should just steer clear until they clean up their act.

We got worried when we read the reviews after we bought our living social deal, but we had a GREAT experience. We had no problems booking the reservation on line, our wrangler Charlie was professional and friendly and answered our texts right away. The ride was a long slow walk through the neighborhood into the desert trails and back. Perfect for 2 seniors that haven’t gone riding for ages, However, Charlie did say that for more experienced groups they ride out on other trails at a little faster pace. The scenery is what it is and the property needs some care, but for us it was perfect and exceeded our expectaitions especially after reading the other reviews,

Once again as in all the other poor reviews, I should have checked Unilocal before purchase. If you did purchase this 90 minute trail ride on living social or groupon, ask for a refund before wasting your time. Here is my experience:
After purchasing the the voucher, I went online to book the reservation. No real problem other than if you want the afternoon ride it is an additional $ 10 per person, and the statement of a mandatory gratuity of $ 10 per person. Ok whatever!!! So I got confirmation of our ride and thought all was fine. Went on the website to get the address… Hmmm no address. So I called the number listed and it was a recording that said «we do not return phone calls you must text or email» so I text. Can I please have an address of where you are located. I did get a text back with the address. Since I am not familiar with the area I decided to go early so I knew I would be at the right place on time. I got there no problem. It was a residential area. Looked junkie! Talked to a lady who was with the horses and told her we were there early for a trail ride and would be back. We got back and went to where we were suppose to wait. We waited about 20 minutes and a lady came from inside the house and asked if she could help us. We told her we were there for the trail ride, she said she would go see where the guide was. She returned 10 minutes later now 6:00 and said «he is sick» «he tried to get ahold of you» I had my phone with me and checked… No email, no call, and no text. No he did not!
Ok sorry!!! That’s all I got!
So I called living social and spoke to Kate, who could not have any more professional and sympathetic! I don’t blame living social, but now they know not to use this company any longer. They gave me full reimbursement. I love living social!

I want to echo other reviews… I should have checked first! Terribly unprofessional communications, cancelled our original ride 1.5 hours before we were scheduled — I find it hard to believe their guide is «sick» this often! Re-​scheduled for the next day and found we were walking in to a total dump! Charlie, the guide, was friendly and the horses were quite docile but that is the best I can say! Pay more for another trail ride experience!

I’m not even going to book a ride. For my 50^th birthday my daughter bought a LivingSocial voucher, 90 minute ride for 2, but when I try to book a time to ride they are asking for credit card info and are tacking on extra fees per rider. AND the voucher pushes gratuity in addition to the fees. So, we are going to get credit for the voucher and not even go.

Like others I should have read the reviews. They never say that there is a fee for rebooking even when they ask to rebook. They’re unprofessional. The people there are friendly but they have charged over 200 $ on my credit card for charges that shouldn’t have been charged and I try to get in contact to ask what’s all the fees for and they say to look in their page and read what the fees are. Nobody should pay 200 $ in fees when they already paid to ride a 90 minute ride up a pavement trail. They are a scam. I would not recommend going to this place. Sucky trail. Up pavement and around a little hill and back on pavement. THEY ARE A SCAM.

I AM ANOTHER ONE WHO DID NOT READ THE REVIEWS. I ALSO GOT SCAMMED BY THEM. Same as the others on here. I bought a Living Social deal. I also had to provide a credit card to book the reservation and was not ok with this. After repeated calls and emails for a couple weeks, I finally heard back and was told I had to go online and put the credit card info in before I could book. So I did and then was booked. A few days before the event came, I was charged an extra $ 15 something for extra fees. Then the day of the reservation I get a text from them saying the guide is «sick» and they don’t have another one available. They said they would contact me to arrange another date. I’ve emailed, text and called and it’s now been 2 months later and they have never responded. I did get a credit from Living Social for the amount I spent on the voucher, but never heard anything from this company nor the refund for the extra fees.
I personally feel this company is a sham. They may give some rides, but it sounds like enough so they can appear legitimate. I feel they get their money from a fake Living Social coupon they never plan to honor and also able to get more funds from the fees they charge to just sign up for a reservation. I am also reporting them to the BBB.
DO NOT USE THIS COMPANY, DO NOT BUY THEIR LIVING SOCIAL COUPONS!!!

Where to begin?
As another reviewer remarked, I WISH I HAD READ THE REVIEWS ON HERE FIRST. I haven’t even left Vegas yet and I had to stop what I was doing to hopefully save others.
Super unprofessional! I first bought the livingsocial deal on May 4^th for my birthday weekend on May 14^th. I made the reservation on their website as prompted, entering in my information even though the site was not secure. Someone from the company got in contact with me to let me know the dates I had chosen were not available (why do you advertise 10am, 2pm, and 6pm rides on the livingsocial website if you don’t offer 2pm rides), and let me know I had to choose another time slot. I asked if Saturday at 10am was available, and they responded letting me know I was confirmed for Friday at 10am. So of course, I had to reply letting them know I was unavailable for that date, and if they did not have the requested date I would have to cancel or reschedule. They responded with an apology that they had made a typo, and my reservation was confirmed for Saturday at 10am.
Fast forward to birthday weekend, and I am super excited. Morning of, we get a text from the company saying the guide called in sick and no other guides were available. No problem, I’m a mom… so I’m pretty understanding and patient when it comes to erratic and unforseen changes of plans. Guide felt sick, what can I do? The company offers to schedule for a 2pm ride, which I accepted and asked him to let me know if the spot was open so I could plan my day accordingly, which he agreed upon.
It’s just about 1pm and still no response, so I contact them to see what is going on. He replies that they are still having an issue getting the guide, and asks me if we could reschedule for the next day at 2pm, which again I agreed. I also let him know that Sunday would probably be our last day here in Vegas, and asked him to confirm ASAP, as we had a 3 and a half hour drive ahead of us and needed to leave early.
«Ok, will do for sure.»
He contacts me later in the day to let me know they have a 10am and a 2pm available, and asks my preference. I change the appointment to 10am for the sake of time (at this point my wife and I have already had to rearrange our Vegas plans twice and have missed out on quite a few things we scheduled to do), and he confirms the change.
Imagine my surpise as well when I go to check my bank account and find that I have been charged $ 15.45 by the company. For what? The only thing I can think of would be the mandatory $ 10 tip. It was my understanding however that this would be payable directly to the guide, not the company itself. And I figured it would a cash tip. And why is the company charging my card before I even redeemed my voucher? (After reading another review, it may be fraud)
Now, with all this being said… you can understand the apprehension we have when we wake up at 7am wondering if we should get ready yet another 3^rd time around. We wait for his confirmation…8am andddddddd… nothing. So we contact him at 815am:
«Hi, I just wanted to make sure we were still on for 10am.»
After about an hour passes, around 930ish:
«Yep…getting ready to saddle now :)»
So by this time: NO, we are not ready, nor are we close by to get there in time. My wife has been waiting to take her medication for her back pain (it makes her woozy) because she wanted to be able to take part in the ride (hence the reason we scheduled the prior rides the specific times we did), and because the company waited until last minute to confirm the rides, I told her to go ahead and take her meds so she could feel better, due to previous experiences when they cancelled or rescheduled us.
You don’t call your doctor’s office, leave a message with a desired appointment date and time, and then 30 minutes before the desired appointment date and time, the doctors office calls to confirm. That is not how business works. Not professional ones at least,
I explained our greivances to the individual texting us, outlined my negative experiences, and requested a full refund as politely as possible. Hell, I even thanked the person for «attempting» to work with us just to be respectful and not come across as a brazen asshole who just didn’t want to pay up. Without even so much as acknowledging the inconveniences, he shrugs us off and gives us an email to contact the company as he «does not handle refunds».
Seriously bro?
Another thing, while I was looking up the information on the livingsocial website (to leave them a bad review in fact), I noticed that the deal was not popping up in my vouchers list. Upon some further research, come to find out the company marked my voucher as redeemed on May 7^th. May 7^th!!! I wasn’t even in Las Vegas at that time! How can I redeem a deal in Las Vegas, NV when I was in San Bernardino, CA!!!
Someone needs to come and get Las Vegas Trail Riding, because if they don’t Adrienne is going to have to, and it’s gonna get 12 different kinds of cray.

Honestly this «business» does not deserve a single star! But its a requirement in order to post a review. How are they even in business? Service is soooo bad Groupon refunded my money 100% before i even made it to this place. These people still had the nerve to charge my credit card AFTER Groupon refunded my vouchers making it clear I wasn’t going.
I took my business elsewhere. I recommend
WILD WEST HORSEBACK ADVENTURE!
— 5 STARS RATING ON Unilocal & TRIPADVISOR
–Great customer service
–Meal included
–Hotel Pick-​up included
–You can speak to a live person
— Engage with true professionals
–have a wonderful experience

I wish I could not give a star at all!!! I should have read the reviews before I started. We found this place on living social and contacted them through email to find out more information. The informed us that they wanted us to pay through their website instead. I did as they insisted even though I was not comfortable because the website was not secure. It took them forever to take my money out and when I emailed them 48 in advance to confirm my reservation they didn’t not respond till the night before. I decided that I didn’t want to continue because the service was so inconsistent! They refused to give me my money back! DONT GO!!! HORRIBLE CUSTOMER SERVICE!!!

We had a similar experience as a lot of the reviewers here, but I really want to be fair. I’ll start with the cons first. They are not very business oriented. I am not sure who manages the business side. Communication is horrible, I booked an April 2015 ride in December 2014. So the week of my ride I tried to confirm. I sent several emails and texts and even called. But as you can see, there really is no sense calling. No one will answer the phone. They did finally (the day before our ride) re-​confirm (they did confirm in December, but since it was four months earlier, I wanted another «we’re good this weekend right»?
The place is pretty much a junk yard. That really didn’t bother me. I wasn’t there for any of that. Just know what to expect.
And 80+% of the ride is on pavement. Up some city streets, then 10 minutes of a trail. with a very good view of the city at the top (so I might suggest a sunset ride). People should know this part to know what to expect. it’s not a desert, scenic ride.
The ride is probably an hour tops (by the time they saddle up everyone and get them on the horses).
Now for the pros… Charlie, the guide, is very nice. The horses are very nice, tame, beautiful. You will get your ride if they’ve confirmed. it’s not a scam, they just need more business oriented people to manage their business. We actually enjoyed the day, the guide, and the horses. But if you’re looking for some type of romantic setting, this really isn’t it. You’re in town with the exception of a few minutes.

Geez where do I start…
I got this voucher through living social as a gift for my kids. When we wanted to book the reservation I was told in not so nice a manner that I had to fill out their online form on their website… OK. Went to the online form and although I had already paid for the voucher they wanted a credit card number to hold the reservation… AND THEIR WEBSITE IS NOT SECURE. Well by that time my kids are all amped up to go so I filled out their form and whatnot. They did respond right away with an email saying the ride was confirmed. I go on to read in their confirmation email that we HAVE TO tip the rider because they don’t get paid for the voucher rides… nothing short of extortion.
The day comes to go and do the ride and literally this is at a junk yard. There is no business. It’s someones house with horses in the back.
The ride which is supposed to be an hour and a half actually is 70 minutes and takes you around a neighborhood and back. There is no trail ride… It’s through a neighborhood. So after the voucher cost and the extorted $ 10 per person «tip» this isn’t worth anywhere close to the amount of money they charge. Sorry I ever heard of these people. There is a nice place out by Redrock we ended up going to. WAY BETTER and what I expected of this place.
EDIT…The story got even better since I posted the review… These guys stole my credit card number and ordered some stuff and had it deleivered to their house. They aren’t just a horrible business they are criminals.

Organization is lacking. Put a credit card on to book reservation and they charged me on it and didn’t use my groupon and now are not responding to me. We literally were on the street 92% of the ride, walking on the horses the whole time. It was all bullshi* honestly. Our tour guide was super nice though :)

My wife purchased tickets to this through Groupon for our honeymoon in Las Vegas. Their site said that they would email us within 24 hours of booking along with dates to choose from. We followed all the directions as they were stated on their website.
Two days had passed with no response whatsoever. When we tried calling them, an automated message said that they do not accept phone calls for booking. What kind of business does not accept phone calls?
Thankfully, we were able to receive our money back through Groupon.

What a farce. The silverline location is a road and address that exists in the middle of nowhere literally. After booking one is to receive a destination email with directions which never occurred. No phone number to follow up with and the number on this page was never answered. This is a scam. I do not recommend this outfit!

I would not give this even one star. Booked this thru Living Social. It said to meet up at the «Ranch» which was pretty much a junk yard. Used the restroom which could be part of a horror movie. My horse was good. But there was no «trail ride»! We rode up a paved street amongst houses then back down the same paved street (about 5 minutes was on dirt). Good views of Las Vegas but that was it.
I am very surprised Living Social even offer this voucher. It was not a good deal at any price.

Had a great time. I would definitely do this again! Our tour guide was awesome! I completely recommend this to anyone thinking of wanting to go horseback riding.

Tried to book a ride with them on their web site. I intentionally did not put my credit card number in because their site is NOT SECURE. Right after I booked my appointment I sent them an email letting them know that I’d be more than happy to give my credit card but let them know their site wasn’t secure so I didn’t feel comfortable booking it this way to let me know how to contact them.
They sent me an email making me wrong for not putting my credit card in and letting me know they were going to cancel my reservation. I responded nicely letting them know why (again) and to provide a phone number for where I could call it in (and I had a couple more questions). Never heard back from them again. Went on Living Social and cancelled my voucher.
I don’t know if they are or not, but the way they handled this makes me feel uneasy and that they are shady. Would not recommend based on my experience.

We had an amazing ride! The staff was super friendly and ALL the animals were great! We got our deal off LivingSocial and it went off without a hitch! Purchased online, followed the easy instructions, and got a confirmation email quickly. I decided to change my time, and they accommodated us without any problems. The horses were fantastic and so gentle! We had a mini scare with my horse taking me off the path and straight down the hill! It was scary but she had great balance and I survived. LOL
We definitely want to return again!

I had the Amazon Locals vouchers and it was an amazing experience. Ayla, our guide was as cool as they come. very friendly and down to earth. Horses (Hero & Candy) were really nice too. the whole experience was amazing. We were scheduled for an hour and a half but it took an extra 15 minutes since we stopped for pictures.
I received an email that requested to confirm appointment. Also instructions when to arrive, where to park, and where to meet the staff.
Thumbs up. I’ll definitely will bring more friends to experience this.