ADHD Boston

I’m a Practice Manager at a large Boston Hospital. If I ran my business the way ADHD Boston did, we’d be shut down within a month because all of our patients would leave.
If ADHD Boston is going to opt to do business outside of the insurance realm and only take out-​of-​pocket payments (which is the unfortunate direction that healthcare is going on these days), the response time needs to be exponentially better than a place that will handle you with a $ 20.00 copay.
I left a voicemail and left a message through the website. It took them over two weeks to get back to me with an e-​mail. I replied to the email on the same day and it has been 8 days and still no response. This is JUST to get a first appointment scheduled for my partner. Really?! To me, this illustrates an indifference to people who could potentially have mental health conditions and need help.
Their email reply to me said, «after you send me a return email, with just a little more information (no need to go into great detail), we can talk about scheduling an intake evaluation for sometime this week or next.» I did precisely that. I’ve gotten nothing.
No Thanks.