Firestone Complete Auto Care

My goodness where do I start? Horrible service and lack of professionalism. Zero integrity. Drop my truck off at 0830 for two fluid services… that’s it. I get a call at 1600 saying they were behind and hadn’t got to my truck. Manager assured me it would be done by 1730. Went at 1715 and was met with my keys. No sincere apology or anything just here’s your keys and we had schedule issues. So furious had a trip scheduled the next day and wanted service. Could’ve called earlier to let me know and I would’ve went somewhere else. But of course they wouldn’t want that. Just piss poor excuse for service. I’ve spent approx $ 2k over numerous services and this is how they treat me. NEVER AGAIN! Will NEVER go there again, will NEVER recommend them!

Henry and James were so helpful. I take both of my cars here and everything is always 100%

Absolute garbage!!! Took my Mazda Miata in to fix my fuel injector, but they also insisted on changing my spark plugs that had nothing wrong with them. In fact, they put German spark plugs in my Japanese car which caused so misfiring and nothing but more trouble. Stay away from them.

Garbage. We took our government vehicle in to get the oil changed and and get a new battery installed they said it was done took to a funeral and the vehicle died. Open the hood and the same battery is in there. Called them told them and they offered us no service to help us out. Garbage, PoS, DONT GIVE THESE DEUCHBAGS BUSINESS.

They simply suck. Don’t go here if you need something done. I just needed the rim from an extra tire placed on a new tire. I was told it should take no longer than a hour. I came back two hours later nothing was done. The employees called don’t get along and called each other morons in front of me. So much for great customer service and quality repairs. I recommend just going somewhere else off base. This place sucks!!!

Mechanic had great knowledge when diagnosing the issue with my car. Too bad when it came to knowledge about my car, he hit the wall. His diagnosis was incorrect when putting A and B together. Left without service. Just cause someone talks like they know what they are saying doesn’t mean they are right.