Fidelity Moving & Storage

Inconsistent delivery. On 4/​21, we got the help of Fidelity Moving and Storage to take our worldly possessions from a house we were renting to our new home that we now have a mortgage on. hmmm…anywho, we used Fidelity before to move into the current rental and everything was bang on. 4 guys pulled up with a big truck and knocked that crap out. We paid what we thought to be a fair price and was very happy. Nothing scratched, dinged or broke. They treated our priceless plastics and particle board furniture like gold. So, when It came time to move again, I called them up to get an estimate on moving. Their estimator came out in quick time to discuss what we were going to move. When he realized that we used them previously, he went back to the office and pulled the sheet of stuff from what we had before. Provided us an estimate that was totally in line with what we paid previously. Happy and content we booked it. Now, we were told that if we needed boxes, come to them and they would help us out and we did. They were quite accommodating and that’s why they got the second star. That was a great help.
Now, moving day. 2 younger fellas show up with a seasoned man in a small 20 ft U-​haul type vehicle. I knew right away, this was going to be interesting. Items to note, we did not have any more furniture than before but in fact, less. The previous moving crew broke down anything they could and re-​assembled it. With that noted, 6 – 7 hours later, these hired moving professionals were finally done.
Broke a TV, broke a leg on my favorite media cabinet, gauged a nice line along the rental property wood floor, did not re-​assemble my bed, did not break down a crib since, get this, they brought NO TOOLS! So that was left to me to break down and move along with another bench and other items. It was just crazy. Then, it got better when they told me it was going to cost $ 200 more than my estimate because of how long it took. WHAT! You are going to charge me more cause you brought fewer people and had to make 2 trips cause you did not have the right equipment. I was then chastised about the quoted price given because it was just an estimate and that this is my fault… oh my… after some discussion, I paid the estimated amount.
so, I filed a claim for the broken items and it’s been 3 weeks since the move and am still waiting to hear from them. Soo disappointed that I hired pro’s to move my most valued possessions and ended up with green horns…
Just a follow-​up as its now ⁶⁄₁₀ and my clams is not settled.