Hancock Consulting & Inspections

Outstanding company to use for a home inspection! Excellent customer service beginning from the quote to the actual inspection. If you need an inspection, rest assured that Wade can/​will provide the top level service you need.

I purchased an existing home and had Mr. Wade perform the inspection. I thought the inspection was enough to meet the criteria of a home inspection but didn’t identify a major deficiency that would have altered my purchasing decision.

We found the experience of working with Wade and his staff exceptional. From the initial contact, to the appointment reminders, to the inspection, to the follow up, everything exceeded our expectations. During the inspection, Wade was direct, thorough, and talked to us in ways that made sense («lay» terms for us who definitely needed it!)
I would definitely recommend Hancock Consulting & Inspections to any expectant home buyers in the New Braunfels area. Service was outstanding.

Is it possible to rate a company with no stars? We contacted Hancock to do the inspection on a new build. Everything was great with the first phone call even if the woman on the phone «Lisa» seemed a little frazzled and had to check on a couple of things before she could answer properly. The second time I talked to them it seemed like the first conversation had never happened as I had to repeat a lot of what was said in the initial conversation. Once that was over and everything scheduled for the pre slab pour inspection we were told three different times to meet the inspector spaning two different days. I could understand at the time since nothing was set in stone for the pre slab construction to be finalized. Once we had set a time «Lisa» sent the offical paperwork that had an inspection time of 3:00 pm. Which was the wrong time. Here I have to say that «Lisa» mentioned that Wade would already be at the site and finished with the inspection at this time. In fact anytime that she gave us would be at the end of the inspection so that Wade could go over everything with us. She later rescheduled for an inspection time of 1:00pm and not wanting to be late we arrived for our 1:00 pm inspection at 12:45pm but there was no inspector present. I called «Lisa» who began giving me excuses and saying that she had told me to be there at 1:30pm. How the attitude changed so drastically from the initial conversation to the, hopefully, last conversation I will ever have with this woman. It got to the point that I honestly told her we would never be using them for another inspection again as this had turned into a nightmare of taking time off of work and poor scheduling on Hancock’s part. In addition the attitude was completely unneccesary.
So being completely spiteful and vindictive «Lisa» called Wade Hancock and told him to turn around and not do the inspection today even though we had an executed contract which they have now breached.
So much for our pre slab pour inspection as there is a small window of opportunity to do this and Hancock has completed destroyed any chance of that happening now.
If you are looking for an Inspector look elsewhere unless you enjoy repeating yourself, being given wrong information, and a general bad attitude if you try to hold this company to what they say they will do.
Mr. Wade Hancock has decided to respond to my review with allegations of lies. That’s fine Mr. Hancock. You say you would be happy to expand on the situation why not do it here and now? Why wait? So that you can fabricate a story? Mr. Hancock it was your receptionist who threatened me! Saying that I do not want Wade to come by and get out of the vehicle at this time. Why? So that you could attempt to assualt me? The only threats and disrespectful language came from your corner sir!
I will be reporting you to the texas real estate commission. You do not deserve my business or any other business.

Don’t think I could write a better review than Melanie and Clair… I will just add that we were living out of state during the inspection and we received a lot of extra help in understanding the inspection, since we could not be there in person!

I used Wade for a new construction home, to do 3 inspections. He is absolutely fantastic. He is very knowledgeable, very thorough, and very good at explaining everything in easy to understand language. He runs his business with integrity and actually has the clients interests at heart. He, or his wife Lisa is is equally as superb, are available all the time it seems for questions, concerns, etc. Their response time to e-​mail and phone call is always withing 15 minuets in my experience, and they really work with you through the many changing time frames of the home building process. The value is exceptional for the quality of work and the perfect customer service you get from Hancock Consulting. I can not recommend them enough. From start to finish, they really take a lot of the stress out building a home, and knowing that it is getting done right to make a safe, quality environment for our family. If you want the job done right, with someone you can trust, who actually goes the extra mile, choose Hancock Consulting.

We chose Hancock Consulting and Inspections b/​c we wanted someone we could trust and someone that would be on our side! That is exactly what we got. Wade took his time w/​the inspection and w/​going over every detail w/​us once he completed his walk through. We received our detailed report less than 24 hrs later. I’ve recommended him to all of my friends and would highly encourage anyone looking to buy a home to call him for that all important inspection. He is on your side.

We hired Wade to do our home inspection before we bought our house earlier this year. He was thorough and took the time to teach us some things about the house we were buying. He provided us with a detailed report quickly which we appreciated since during the home buying process it feels like you are spending all your time chasing down paperwork!