Enterprise Rent-A-Car

Excellent service and from arriving to turning the vehicle back in. The staff was friendly and very accommodating.

False advertising online. The fiancé and I went to rent a car based on an online reservation and it clearly stated unlimited miles (without specifying that it only applied to in-​state), showed up on the morning of the reservation, and was informed that we had to pay extra per mile for anything over 150 a day. We would have taken that into consideration if they had stated that online when we booked it.

Customer Service, Customer focus!!! Very friendly and efficient staff. I definitely recommend renting from this location. Special thank you to Kevin and the branch manager Mr Lee for their exceptional service. Happy customer!!!

Very helpful and cooperative staff. At times, it just takes a lot of time waiting for a ride back.
Overall experience was good.

Had scheduled for a full size car rental online for total around $ 190 today.
Went to enterprise to get it rated for military discount as I have previously done previously with car rental companies.
Was told by manager (or the man seeming to have decision making authority) the discount only applies if you have military orders, and they have no way of entering it in the system.
It was contradictory to what I was told and offered at other locations and i mentioned this to him. Then I showed my previous bill from another location that gave me military discount all the time; Then that agent claimed they don’t know how they did that we have no way of doing it; then said probably they charged you more and that’s why they were able to do that; But that is not what the folks at the other enterprise location informed me, at any rental rate, they didn’t ask for orders but my military card to give me the appreciation discount and they were able to manually enter if necessary? At this point, it wasn’t worth asking and I avoided asking anything more about it.
So, after he couldn’t offer a military discount, he informed one of the female workers to go show me my rental car. The female agent then looked me up on computer and then took me outside and said what car you like, and mentioned a truck, van, bmw sedan as choice; i asked if bmw was all wheel drive and she informed me it was xdrive. So, i said i will take that and she had one of the other guys clean the piled snow off of it; then we went back in. After some moments, she said in order to get that it will be $ 100 more or $ 50 more a day?. I was surprised as she just said she can offer that to me. So there was a change if what was to be offerred. Then the she said we have the pickup or the vans. Then the manager told her to give him the chrysler 200. I went outside and asked isn’t that an lower class or intermediate and she informed it was and then said we dont have any full size. I originally booked for full size and wasn’t planning on going any lower then that based on the full size rate, their online system allowed me to book full size at that location so i did not understand the whole unavailability.
Then i informed her you mentioned van earlier, can you see if i can get that instead then. Now, I really did not want a van versus full size, but what can you do at this point? I went back in and the manager informed the female agent that no we can’t give him that and then said fine give it to him (after a brief pause), he informed her to give me the dodge van.
She asked me then if you want the black on or the other one, or the one up front. I said ill take the black one i guess. It turned out to be a Chrysler Town Country van. I started signing the paperwork and then we go out for exterior inspection. I again informed her i wish you coulda gave me the bmw, she said it was like roulette, the other day the bmw was $ 50 and today it is like $ 100. It is crazy how the prices change. Then she informed me van has ¾ gas and it was actually slightly lower, as i later realized when i personally sat in. Whatever, i thought. Then i realize the van didnt have its 3^rd row seats, im like ok whatever, then i realize the washer fluid sign is on. I go back and tell her about the fluid and she has someone fill up the washer fluid via 16 ounce poland spring water bottle. That guy then asks me if the sign is still on, i dont see it, so i give him a thumbs up that it’s gone. No doubt the car is a little dirty too, but whatever, i just want to get this done now. As i am driving to my house, literally 2 minutes later, the washer fluid light comes back in and i am like this really sucks. So, i get my own washer fluid and properly add it to make my driving safe as there is salt and snow on the roads everywhere, with the possibility of further snow.
You know I would have expected the best from Enterprise and clear cut honesty based on what they initially offered without any back and forth reversals or doubts in what to give a customer. Plenty of cars were there and the place closes at 1pm i believe. This was done in front of me witnessing the whole thing and realizing how they work. It is thing like this that raises doubts whether it is a good idea to do business, if it is safe for military personnel, state, federal employees to go through this and waste time in the process. As consumers, you’d expect the utmost courtesy, respect, to be treated fair, no issues, with honesty, and integrity. Ethics is a key trait a lot of businesses should operate by.
As a result, folks may need to select rentals carefully for safety and make sure they are offered as told. I don’t know if i should use Enterprise again, but personnel should use such services carefully, based on experience at this location, what was offered, told, reversal of offer, what was given, what was provided, and possible neglect of vehicle as it was improperly serviced.

I have had negative experiences with Enterprise in the past so I was a bit weary to use them again. I was in a collision and the at fault parties insurance set me up with a rental from them… I have to say the customer service was top notch. Kat was my rep and she was amazing. Sweet and knowledgable, she got me in and out fast. I would definitely use them again.

The service at Enterprise is first-​rate. I am always greeted with a smile, and whenever there is an issue (like I’m running late), the people there help me tremendously! Also, I feel like I am their main concern at the time — they truly treat everyone wonderfully. My experience was superb!

This isn’t the first time I’ve rented from this branch of Enterprise, but they’re lucky that this time was a charmer, since this is the first time I’m reviewing them. It was a much better experience than previously.
True to their ads, I was picked up and taken to the facility, right on Rt. 27 N. The first car they offered me was kinda grungy, and totally lacking in amenities. I wanted the car that I was picked up in, a compact Chevy something-​or-​other whose name I couldn’t remember during the entire two weeks I had the car. It was less than three months old and had very little mileage. How do I know the age? Midway during my rental, the wonderful XM radio — complimentary for the first three months of ownership — suddenly died! I was bereft, though happy to have had it for half my run.
However, it took a great deal of negotiation, cajoling, and pleading to get the manager to agree to give me this car in the first place, though obviously he finally did.
The employees were friendly, courteous, and helpful, (especially Megan), and returning the car and getting driven back to the collision place to retrieve my own car was a breeze. All in all, a very good experience.