Silver Line Windows

horrible costumer service. I live in Miami and need a representative or a distributor to replace a broken window (Silver Line manufacture). I called Silver Line several times and email them once, No response to any of the above .When I actually spoke with them they denied at first my request for the Miami representative phone number (I just wanted to call and book this request faster by talking directly with their representative) … they said they would call me back but never did. I called next day and they finally gave me the number of a sales representative name Jerry that never returned my call either. He was suppose to call me back after finding another guy that could do the job as he clearly did not wanted to do it. And I say this because this guy was trying to convince me that my window was not Silver line even thought I had the sticker saying silver line that i just pealed off the window. Only after i told him that the only way this window was not a silver line manufacture window, was if a ninja sneak inside my house and put a silver line sticker in my «other brand «window…Only then he actually realize he was being stubborn and the sticker belong to that window .
I called silver line again Next day and they gave me another number Kaycan buildings that never returned my call either .Then I complaint to a phone operator and ask the manager to call me back, she never called me back either .
I am trying to get a PHONE NUMBER from a representative or a Dealer and it took a week so far (just to get the number)…I am not looking for a warranty item… i am paying for this new window… its that so complicated?

12 year update on the Silverline 8000 – 8500 series. We built a new house in 2000 and asked the local window distributer for the windows he would use in his house. He stated that the Silverline windows were the best on the market and came with a lifetime warranty. So, we placed the order for 28 new windows. These were ordered with all of the bells and whistles. Double hung, Low-​E, Argon filled, and internal grates. When the windows shipped they were nothing more than replacement windows with nailing fins attached to the frame.
After the first 5 years most of the sashes were replaced for one reason or another. The biggest issue was they used a rubber seal between the panes of glass to keep the argon gas in failed under fluctuating hot and cold weather as we get here in New Jersey. When this seal fails the argon escapes and the glass quickly becomes visually streaky because the Low-​E film sticks to the glass. The second issue is the plastic clips that keep the windows in the track have become brittle and have been breaking.
By year 10 the majority of the sashes have failed and have been replaced under warranty. The main problem is that they will not replace the upper and lower sashes in pairs. They will only replace the unit that failed. When the new sash’s were delivered they never matches the original sash. Now we have issues with air gaps and upper sashes that don’t stay up when the windows are opened. Now every time we open a window the upper sash creeps down and the bugs are free to enter the house freely. Lower screen only, no full length screens were available for these windows. I’ve resorted to using white vinyl tape to keep the upper sash in place and keeping the air out.
I called customer service regarding this situation and I was told that since Anderson bought Silverline they had no ability to accurately match up the sash dimensions exactly. I requested that they replace the sashes in pairs and they said this is not covered in the warranty. At year 12, I give up! I’m looking to replace all of the windows in the house (again). I guess the «lifetime» warranty really isn’t worth the paper it’s written on. I’d crumple it up and throw it out the window, but I can’t open the windows anymore! (Or see out of them either!!!)

So a quick update; it is now April and still no resolution from Silver Line. Despite our calling just about every day, we receive a return phone call about every 3 weeks (if at all). Their latest excuse is claiming that our defective window is due to installation, which it absolutely is not. They began by telling us that «there is no problem» and then shortly after «it is due to shipping» (which they shipped to us, so would still be their responsibility) and now they are switching their story again. Silver Line is now marketing «new and improved» bay and bow windows, which claim to prevent the exact defect prevalent in our bay window… yet they are still refusing to acknowledge the manufacturing defect in our window; how convenient! Silver Line is completely ignoring their warranty and obligation to its customers. Stay away from Silver Line!