T-Mobile

So here’s the story. My girlfriend really needed to buy a new phone (iphone 6) as her phone had been broken. She goes there and everything looks fine and dandy. They say they have the iPhone 6 and my girlfriend is ready to purchase it. They mention something about a bundle very briefly and proceed ahead, which my girlfriend gives no thought to considering she’s only trying to get the phone, no bundle. When it comes time to actually buy the iPhone, they tell her «So you have to pick a case now, that is at least over $ 40.»
My girlfriend is confused, «I don’t want a case, I just want the phone.»
This is when things start to get fishy, the sales rep (I won’t mention her name) claims «You can’t buy a phone without buying the bundle, it’s a new policy we have, if you want just the phone itself you have to order it online.» At this point my girlfriend is texting me and I know this all just a way to get more money out of her. I try to convince her to confront the lady about it but my girlfriend doesn’t want to waste time arguing, she needed a new phone really bad. So she proceeds ahead while I call customer service about this. They then pull out a screen protector worth $ 30 and tell her that in order for the bundle to work she needs to spend at least $ 70 extra and again that its «Store policy», telling her that she can split it into monthly payments and making it look less worse than it is. Oh yea she also slips in a tidbit quickly that the case and screen protector are nonrefundable. I’m texting my girlfriend to confront her but she doesn’t want to waste time, and tells me she’ll do something about it later, but for now she needs a phone.
So on the other end of this I call customer service, who calls the store and puts me on a conference call with said sales representative, because this whole thing they’re trying to pull is not «Store Policy» at all. I’m talking to the rep and she starts arguing with me that she explained everything about the bundle to my girlfriend implying that she is lying to me. (What the hell???) So I tell them that if my girlfriend understood that she could buy the phone without the bundle she would do that and that my girlfriend is not lying to me. She tries to tell me that the transaction is done, and that she cannot do anything now, to which I called bullshit and demanded that she refund everything but the phone back to my girlfriend. Knowing that the customer service rep is on the phone as well is I guess why she obliges.
At the end of this whole ordeal my girlfriend hears them bickering (obviously about her and I) in Spanish and let her go home with the phone. Needless to say we won’t be purchasing anything from there again. I think management should also talk and think about explaining to their employees that they should give the customers all the facts and details before trying to make a sale and take unsuspecting customer’s money.
TLDR: Don’t go to this store unless you wanna get swindled into buying more things that you need, and also don’t believe them when they say something is «Store policy».