Sprint Store

Store isn’t opening without communication as to what the hours will be due to rain.

If I could give it negative stars I would. Millions of customers in the DC METRO area and this is the service center all of the other local «service centers» send me to. The staff only knows limited amounts of information and to call the repair team Techs is like saying my dog is a pilot. The bathroom is filthy the floor looks like they have been changing oil and there are so many holes dents and knots in the walls you would think you where in a 1890’s trapper’s shack. And lets not get on waitning, I get oil, brakes and can grow an apple tree faster. For the Thousands of dollars I pay to this company this is not what anyone would expect of service. Open more small location per set amount of customers, hire real electronic engineers, train the staff in customers service, bring back the loner phones. #unsucksprint

I came here to get a phone turned. On. The wait was long I had to wait about 35 mins or even more. I came back I said how long is the wait? Some customer said wow they have called you a while ago. So the gentleman said I put you on the first list. So they called and I told them I wanted to put a device on my number. So the assistant manager tol me the phone was reported it lost or stolen. So my friend and I explained why it was reported lost. So the assistant manager started helping me. It took a while for the phone to actually work again we had to go through other steps for the phone to be activated. They finally got my phone to be turned on. I’m happy. The assistant manager was helping everyone so I was patient.

Terrible customer service. The manager refused to allow me to buy a new phone even though I was an authorized account user. I called customer care and they said she was wrong. I asked her to call customer care and first she refused. When she did finally call them she told them she was right and they were wrong. She refused to help me and customer service suggested I go to another store. I spent over an hour with the back and forth. Worst of all she had a nasty attitude and yelled at me a couple times. I actually considered leaving sprint altogether because if this experience.

Be prepared to wait is the only thing I can tell you. Customer service said to call and make an appointment. When I did I was told «we don’t have appoints if you have water damage or a cracked screen… we do this «…After letting him know it was a service issue. I asked for an appointment, but was told I could come right in. I was only one exit up. I get there and find 15 ppl waiting to have their phones serviced too.
I’m then informed once I walk in, its going to be at least a hour before I’m helped and oh welcome to #Sprint. It didnt help that the woman being helped at the time was told, it wasnt @Sprint ‘s fault that an employee put her screen protector on wrong, they couldnt swap out her phone she would have to by a new one… smh.
I got the same spill as always, its not the Sprint store its Customer Service, telling us the wrong info. It took 3hrs to be told there was nothing #Sprint could do about «Samsungs» update mucking up my phone. Oh I could buy a new one. Or get a refurbished one. If it wasn’t for the tech support guy & lady j… that store would crumble. Just an all around bad experience.

True Story & INSANE STORY; Back in October 2012, ago my identity was stolen and a Sprint Account was opened in my name with my SS# and I received the Sprint Statement in the mail. I do not have a Sprint account so I quickly opened the mail and realized someone opened up a Sprint Account with 3 lines, unlimited data, etc. I called Sprints customer service (1 – 800 #) and I informed them about my situaiton. They would not allow me to close or suspend the lines because I could not tell them my security password for the account (What was my pets name?) I quickly got pissed off and explained how do I know if I didn’t set up the account. The representative told me to go to the nearest Sprint Store and verify who I was in their system. I jumped in my car and went to the Sprint Store. They informed me 2 addtional lines were opened 2 days later at the same Sprint Store (New Carrollton, MD). The odd thing was the Sprint Sales Representatives name was printed on the receipt and both read the same name IMANI F. and completed both transactions (Coincidence? Maybe) They printed the receipts and entered my drivers license # & additional sensitive information so that when I called back the Sprint Customer Service # they could shut it down. I was then told, «How do we know its really you?» Then I realized how completely incompentient you have to be to work for Sprint so I went to the New Carrollton location and asked to speak with their management team. I requested to see the signed copy of the Sprint Contract so I could keep it for my records. They reviewed all the documentation and said from their initital analysis it looks like fraud and the employee would be investigated. I was then denied a copy of the contract because the account was considered «Fraudulent «. They explained an internal investigation would be conducted by Sprint to determine if fraud was committed by the store employee. I followed up the following week and was told that since this was an internal investigation I was not an privlidged to that information. I contacted Sprint Chat and I asked what information was needed to set up a new account with Sprint: the transcript states the following: you must provide 3 of the following 6 items: Name, SS#, Date of Birth, Current Address, Former Address & driver license #. I specifically asked if Drivers Licenses were photocopied and kept in a file, the Sprint Representative stated Yes and PROTECTED. So one would think since I didn’t open the account up there would have to be my a copy of my license in their file they are required to maintain. Now to the best part and why I never will endorse Sprint Wireless and will do everything in my power to change the current statutes that involve identity theft, «THE EMPLOYEE IS STILL WORKING THERE.» I was completely shocked to know that they were still employed at Sprint and Sprint knowingly allows this to happen.

Anskison Perry is a terrible sales representative only interested in getting a commission. The first thing he told us was our current devices were ancient garbage and that we needed to buy new devices. This was rude and unnecessary as our motivation for coming was to get a new device.
We did not want the total equipment protection and intended to buy a high quality case online. Anskison said this was foolish saying we could drop it in the parking lot, and break this new 700 $ device. We decided to pay the stores inflated cost for a case there. Then later, Anskison tells us we are required to get the total equipment protection and have to call Sprint to cancel it within 30 days. So why did we need to buy the case in-​store if we have no option but to get the insurance?
After he told us the cost of an upgrade, I signed the paperwork and paid using my cc. Then after the fact, he tells me there is an additional 50 $ pro-​rated charge because we were using an upgrade from a non-​data account but activating the new phone on a line on a different account. I spoke to Sprint Customer Service and they could not understand why a prorated charge should be 50 $ as their cheapest plan is 70 $/​month so for an entire day, the prorated charge should be less than 3 $. He said this was a mandatory 50 $ charge so we cancelled the order. He then told us there would be a 35 $ restocking fee because he had already opened the phone. We never touched the device or even the box it was in.
After we left, I had to re-​activate the previous device online myself. On top of this, he never documented that we cancelled the purchase so the new phone showed as active on the account after we left. We tried to go somewhere else to do the upgrade but said we were not eligible. I spent 2 hours on 3 phone calls and I am still not sure if it will be taken care of. For all I know Anskison Perry stole the phone since he documented in our account that we left with the device.
I will NEVER go to this store again!

Ok, this morning I also had to make a visit to this location. I went in to return the Sierra wireless aircard I purchased. When I purchased it the rep told me it was unlimited usage, the plan I was getting. Ok NOT true, they will say anything to get a sell! I got the bill that shyt is almost 300.00. So I am under the thirty days and was going to return it. WTH the aircards are 14 days returnable not 30. No one informed us of this at all. Then the manager got attitude saying she would need to speak to her rep to see what was said. I really jumped on that then I told her why in the hell would I bring back a device to the (same store, when the same rep) could be there if I was lying? And I would tell him in her face what he said the plan was! No fear here, that’s what he said, and he never said anything about any 14 days for return issues. And anyway how in the world would you know in 14 days what the bill would be rather it was unlimited or not? This store is a mess I reported them to sprint customer service. And I see it like this if you didn’t think your rep was lying and just trying to make a sale, why try to look at my bill and say you would kinda adjust it? Yes, maybe because you know what they are really doing to customers trying to make a sale and get good numbers for your check to look like something at the end of the month. Damn sprint, that’s why people switch carriers!!! Go to ANY location, but this particular one they are garbage, and are not well informed at all!!!