Cohen Bros Furniture

Purchased bed in November 2015, right before the Thanksgiving rush. Customer service was excellent! Store manager went out of his way to ensure rushed delivery and bed and delivery service was exactly as promised. Will definitely be back to purchase other items.

I swear, this just keeps getting worse and worse.
Our delivery date for our items (two dressers, two bedside tables, a dining room set, and a mattress) was yesterday. Because I work, I couldn’t be there to recieve the items. My sister-​in-​law graciously agreed to be there to receive the items when the delivery men came.
My window of delivery was 11:30−3:30 (yes, that’s four hours in the middle of a weekday). When I was told my delivery time I informed the woman who called me that I was told that I could receive a phone call from the driver of the truck when they were an hour away. She said to me, «Well, you have to REQUEST that. Are you REQUESTING that?»
Really? REALLY? Yes, of course I’m requesting it. Jesus!
At 11:30 I received a call telling me that the truck was «five minutes» away. I told the driver that my sister-​in-​law was driving to my house to receive the items for me and that it’d take her 30 minutes to get there, and that I was told that the phone call would be placed when they were an hour away. He said that everything was fine and he still had some stuff to do at the house he was at previous to mine, so it should all work out perfectly.
AN HOUR AND TEN MINUTES LATER they show up. Yes, they showed up an hour and ten minutes later, after they told me on the phone that they were just a few minutes away. Perhaps they got lunch? No big deal, but perhaps you could have told me that so my sister didn’t rush to get there just to wait for another 40 minutes.
Anyway, my SIL said that the driver and the crew were all very nice and friendly, but that the mattress I ordered was the wrong size. This shocked me as my husband and I had an extensive conversation with Neil regarding why we were purchasing this mattress, what it would be used for, and what size the bed frame was.
At this point I called the store and asked to speak with a manager. After the lies we were told about the delivery process, I was fed up with things not working out with my order. I was told that there was no manager I could speak with, but that I was going to be transferred to Paul. I do not know what Paul’s role in the store is, but that’s who they put me through to.
Paul was friendly enough and assured me that he would take care of the situation. He told me that he tried to call the driver but got no answer, so he had me tell my sister-​in-​law to tell the driver that he should take the wrong-​sized mattress with him and to not leave it at my house.
Paul told me he’d call me back with a plan. This was at about 1:30. I received no phone call from him for the rest of the day, and when I called back to speak with him today I was told that he was off today. Thanks for telling me that yesterday, Paul.
I again requested to speak to a manager. Honestly every time I’ve called I’ve asked to speak with a manager, but they are always coincidentally not around. I spoke with Dee, who was also nice enough, but really had no power to fix the situation for me. She said she was going to look to see if they had my mattress in stock in the size I wanted, and she asked if I wanted to continue to wait on hold or if I wanted to receive a call back. I asked if I would be getting a call back today and she assured me I would.
In the meantime, a few hours pass, and I call my husband and tell him the situation. We both decide that we’re going to return the mattress, get a refund, and go down to the Sleepy’s literally a few blocks from our house and get an appropriately sized mattress ourselves.
When I called Dee back to tell her I wanted a refund, she tells me that the manager is now in the store, but he’s in a meeting and will call me back later today.
Finally the manager (Waseem?) calls me back. He’s apparently not been briefed at all about my situation, and let’s just say that the conversation deteriorated very, very quickly. I held my temper during the eight (at least) previous calls I made to this place, and unfortunately for this guy I just couldn’t contain my rage anymore. After a non-​productive conversation where he clearly didn’t want to give me a refund I ended up having my husband call to deal with it.
My husband got the same run around that I did, and it wasn’t until he whipped out the «I’m a lawyer» card that the guy agreed to refund our money.
I should have known when we were not charged tax on our items even though we live in PA (and that’s where they delivered our items to) that this business had some sketchy practices. They clearly don’t give a shit about keeping their word to their clients and I hope they go out of business so other people aren’t put in the position to deal with their madness. Honestly, this was one of the most stressful incidents I’ve had with a business in my life.

Your rating: Your rating: Hated it On June 7,2011,I ended up at Cohen Bros (AKA Penn Furniture DBA Cohen Bros as it appears on thier check) furniture after visiting 3 other stores in New Castle County. I should have purchased what I wanted at Furniture Barn, but Paul at Cohen Bros wanted my business and offered me a great deal — which required a 25% cash deposit to order. On June 13, I get a call from a man (Steve) claiming to be the store Mngr. He proceeds to tell me that they could not sell me the furniture because they don’t do business with the manufacturer as they don’t have a credit line with them and that the salesperson (Paul) lied to me and «b*llsh*tted «me. Due to the strange and very unprofessional nature of the conversation, I persisted and when he heard ‘cash sale’ his demeanor changed and he agreed to check with the rep and get back to me. I should have simply taken his word and got my money back but I wanted the furniture at the price negotiated. Days later, no word from Steve so I called the salesperson back. Of course he was floored, did’nt understand how his Mngr. could be so unprofessional or talk so badly about him. He reassured me that he would call back and confirm the deal. He did, and thus the rat race began. every time I called I get another story as to why the furniture was’nt coming or the new delivery date. I was’nt in a hurry, so I went along for a while. On July 25 I make a visit to the store (with a friend) and am told, that not only did they pay for the furniture in full, but a back ordered lateral file was the reason for the hold up. Again. I could have the other 3 pieces delivered or wait for the complete order. I chose to wait and was guaranteed delivery no later than the 2^nd week of August. Aug 14 and I have still heard nothing so I decide to contact the manufacturer. I not only get 2 emails, but a phone call, from the distributor explaining to me that there is absolutely no order placed, nor would there be as they do not AND WILL NOT do any business with Cohen Bros. EVER AGAIN. Needless to say the young lady at the other end of the phone got an earful from me. When I arrived to pick up my money, the only thing the snake behind the counter had to say was that his salesperson lied to me. He did not care and offered no explanation as to why they took my money, keeping it for 9 weeks, knowing full well that they could not deliver what I had ordered! A subsequent google search showed many bad reviews for similar issues and that they hold a D– rating with the BBB in Del. This experience has taught me the obvious lesson — do your homework before you sign on the dotted line. I am fortunate that I did not have to get a lawyer involved. Next weekend, I will be making a trip to Furniture Barn.

Worst store in nearby area. Always avoid. Pathetic service. Rude people.
I went there once. Will avoid them like plague.