The Lube Center

We use The Lube Center all the time. While their prices are not the cheapest, I’m willing to pay a little extra for the courteous help, explanation and service they provide. I don’t like to have to wait around forever, and The Lube Center in Shrewsbury tends to fit my specs completely. I’ve been going there for several years now, and have used them for much more than just the oil change. They are great for changing a battery and even changing brakes. I highly recommend them.

I don’t understand the negative reviews. I went in for an oil change (I live out of town) around10:00 a.k. on a weekday. I was done in less than 20 minutes. The technician Chad and the young lady who rang up the sale were both very professional and friendly. Nobody tried to sell me anything beyond an oil change (though with over 200,000 miles on my car, it probably could have used some things!), I paid exactly what was presented on the menu card. There was a $ 5 charge for an extra quart of oil, but that’s standard, I know my car takes an extra quart. Chad told me about the free top off services, that’s a nice touch. All in all a great experience, and it was cheaper than the same service I get at home (DC suburb).

The only advantage to this Lube joint is the location for people local to Shrewsbury. They aren’t concerned with customer service or giving you what you ask for, they just want to open your wallet as far they can pry it open.
After going here for over a year and having to dodge the bogus «problems» that add on the $$$ to the bill, I went for a quick oil change before a trip to the beach, I had very little time and quite unusually had cash on me. I wanted the basic oil change and honestly just wanted to get in and out. Knowing I had a couple more stops before getting back to my bank card I specifically asked for a basic oil change. Twice. They go about changing the oil and of COURSE here comes the guy telling me I need three other things. At least $ 150 more than the basic oil. I had my car serviced at Martins a month earlier and they changed my engine filters, they held up bright white filters and said I needed new filters. Ha! Little did they know! Next they tried to sell me on rear differential fluid. They recommend every 15k. Ridiculous. No thanks. As I try and pay, the girl tells me it’s $ 56. !!! Excuse me? They gave me the 5k change because «that’s what you normally get». I tell her I asked for the basic, twice, and she shrugs her shoulders and says they’ll give me basic next time. I just there the money on her table and left. Exasperated.
Then I am offered a survey in my e-​maiI. I usually only fill out surveys if I’ve had a super positive experience but I decided to go ahead and tell about my experience.
I get a call about a week later from the center and the guy tells me off the jump that he pulled my history and I always have gotten the 5k service, didn’t ask me a thing about my experience just defended his store and basically talked down to me. When I complained that the guy tried to give me a fluid that my manufacturer recommends changing every 50K he said Toyota just wanted my differential to go bad so they could rip me off. Pot? Kettle? Awful. He did offer me a free oil change in his very condescending tone, but I’ll take my car to somewhere less convenient for a little customer loyalty and care. I recommend you do too.

This is a great place for an oil change, inspection or any basic car needs. Friendly knowledgable staff with a very clean work environment.
The customer area is stocked with refreshments and entertainment for adults, kids, & pets. You can also wait outside in the warmer weather.

So, the crew that works here are basically the nicest, happiest people on earth. This does not seem possible when you consider that they change oil all day, but it’s the truth.
Everyone is upbeat and happy All The Time. It could almost be annoying, if it weren’t so darn contagious!
The manager, John Dwayer, seems to be there every minute it’s open and he’s the leader and head cheerleader of the joint. He also has a great memory wither for faces or for cars because after my first time there he has always remembered me.
Yeah, like every oil change place on the planet, they recommend services that may or may not be necessary to maintain your vehicle (what exactly is a Front or Rear Differential Fluid Change Service?)…but they do their job well and with a smile.
In addition to oil changes and fluid replacements, they replace wiper blades, rotate tires, fix headlights, and perform other light maintenance and repairs.
Also, if you get your oil changed here, you can stop in any time and get your windshield wiper fluid, anti-​freeze, power steering fluid, and lord knows what other fluids, topped off for free. Never having to purchase car fluids is a nice perk.