Enterprise Rent-A-Car

This is my go-​to agency for auto rentals no matter where I pick up.
I use this location frequently. I am picked up promptly when necessary and all the staff know me by name. Everyone who checks me in makes sure I know how to operate the vehicle before I drive it off the lot and give me their card to call if there is an issue. When I return, they express concern that everything was okay during my trip and offer a ride home.
The cars are typically new and clean although the place is so busy that people are often waiting for cars to return so they can get on the road. Good service, accurate billing, and thorough follow-​up.

Professional, great staff and great cars. I rent 4 – 6 time a month and wouldn’t rent from anywhere else!

Extremely disappointed with this location. Had to step in and help my girlfriend retrieve a refund from a bogus «distance» charge when the policy said unlimited mileage. It should have never been charged in the first place. In my opinion I felt the associates at this location took advantage and overcharged purposely thinking that no one would question the charge. I rent from enterprise newburgh or vails gate locations which are fantastic but at this location be careful and read your bill before paying!

Had to rent a car to drive to Buffalo. They had very few choices. The only car they had between a Suburban and Hyundai Excel was a VW Passat. I took it. Windshield and all other windows were filthy, They said it just came back from the body shop. Had to buy paper towels and Invisible Glass to be able to see. (Not the cleanest car I ever rented. Not the dirtiest, either.) The staff was very nice. Inspected the car with me and tried to get me to buy extra insurance. Same everywhere as far as the insurance goes. Inspecting the car was different… seems like they had little better to do. Don’t want them to pick you up if you’re in a hurry! Took them TWO HOURS to get me! I live 8 miles away!

Always Disappointed.
Company car repairs mean I go here. (4 experiences).
This time it was my personal car — they have an arrangement with Body Shop I use so I could drop car off at shop.
1. NEVER have kind of mid size car I ask for — they seem to have BIG SUVs, Cadillacs, vans. This happened even when I made reservation ten days in advance and explained my concern
2. Cars are never really clean. First thing I dis when I got home was clean windshield so I could see.
3. One time I had to go to an auto place and wait for 35 minutes so new car could get NYS inspection. At least it was clean — and in reverse of usual it was a compact.

# 1 — not a reflection on this branch, but a small complaint about the Enterprise web site. It is very difficult to get the Enterprise web site to show this branch as an option. Once I plowed through and got the site to recognize the New Hampton branch, it worked OK.
#2 — the branch itself… I reserved a car on the $ 9.99/day weekend special. I called on Friday to request a pick-​up at my house and was told 30 minutes. Almost 1 hour later, I called back and was told «oh, he went to lunch, someone will be there in 15 minutes.» When the driver arrived, he parked in the street (literally 2 feet from the curb) in a NO Parking zone, going the wrong way. I have a 2 car parking pad that is right there. Guess he didn’t see it.
Got to the branch, got a car right away. It was clean and drove OK. However, a previous renter’s paperwork was in the glove box. So it looked clean, but obviously something was missed.
Absolutely no hard sell for the insurance as a previous review complained about.
Will I rent again? Yes. Especially for $ 9.99

I’m very pleased with the service I’ve gotten from other branches; I’ve rented from LGA, monticello, croton and tarrytown. This is by far the worst branch I’ve dealt with. I had to wait 40minutes to get my car. When it came it was all scratched and beaten up. Then the agent insisted on sitting in the passenger seat and reciting a spiel about additional liability and collision insurance despite my insistence that I didn’t want any coverage. All in all a very sub par experience
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For the past 10 — 15 years I’ve been seeing these commercials that say «We’ll pick you up», seemed like a good idea when I recently experienced a small catastrophe and I was across town and I really needed a car. Called up this Enterprise location and told them I’d like to rent a car, convo goes something like this:
lady says «when will you be coming to get it?»
I say «umm, can’t you pick me up???»
she says «no sorry we don’t have people to do that»
I say «so these commercials I’ve been seeing all these years are complete BS??»
she says «sorry we don’t have people to do that»
An hour or so later after my FIL picks me up and takes me over to Enterprise to get my car, I’m explaining to the gentleman that both of my cars had just gone up in flames earlier that morning. He says «So I guess you’ll be in the market for two cars soon?» I say «are you serious? Do you know what I do to rental cars? Do you think I’d actually want to buy one?» Secondly, show some tact. I’m a few hours removed from a two car fire and your trying to sell me some shitty rental.
On top of all that the car they gave me hadn’t been cleaned, it was a Chevy Cobalt that looked like it had been mud bogging, oh and it didn’t have any window washing fluid to boot.
Unfortunately there aren’t many options for rental cars outside of Stewart Airport. Proceed with caution!