Delmonico Hatter

The shop is not handicap accessible! If it is it’s not marked. When I walked in I was not greeted or asked if I needed assistance. I had to search out a sales person, a good sales person would ask if I needed help.
I did buy a hat I was looking for, not a bad price. The store needs a little work on customer service

The hats are OK but not exceptional. There is a store in NYC with much better stock. For the sake of convenience I went in to replace a hat I’d left on the train. I stepped in immediately behind a couple. The owner spent a good long time with the first customer, completely ignoring me as I surveyed the shelves. I didn’t mind as I figured I’d get the same attention. As he was checking out the first guy he asked a question indicating he thought the guy was a Yalie. No, just a suburban day-​tripper. My turn came and it was patently obvious he did NOT want to sell me a hat. I bit my tongue as I left to keep from saying, «BTW, I’d be the Yalie here.» The guy is a snob– the kind of snob who cannot even tell the genuine article when it is in front of him.

Very happy with their service!
I ordered my hat in the wrong size, and they corrected it without any question. I will definitely be using them in the future… in fact if I lived in the area I would definitely make a trip or two, or three to oogle what is available.

Best hat store ever! Amazing customer service! Great selection and quality hats. It’s no wonder why they have been in business for so long, they have a great thing going. I only wish it was on the west coast. A+++

I ordered a Stetson Open Road in silverbelly online and received the wrong color hat. When I called they were a bit snippy and wouldn’t take responsibly even though the hat pictured on my order was the correct color. They said they hat in the correct color in stock, then they said they did not. The run around, phone calls and emails delayed my ordering from another company and I didn’t have the hat for the birthday which was disappointing. They have nice hats but the customer service isn’t the greatest.

I bought my first real winter hat online and low and behold it was from Delmonico Hatter, Elm Street, New Haven — my home town — I now live in San Francisco. I have to say just opening the box was a delight — the hat which I absolutely love — was meticulously packed with it’s satin plum lining and fuchsia underside exposed. It fits perfect and keeps me warm at the windy downtown SF bus stop in winter. After a few discussions I learned from my family that my grandfather had shopped there for years and I must say I am reminded of him every time I wear the hat. He was a hat connoisseur and had many as did men of his day. I chose the Betmar Chiara Hat in the plum color and I am already checking out what I am going to get for spring. Couldn’t be happier with the product, the selection, or the personal connection. You never know with online purchases and this far exceeded my expectations all around.

I ordered a Tiley hat through amazon as a Christmas present. I paid an extra $ 19.00 to ensure it would be delivered by Christmas. It did not arrive on time. I contacted Delmonico Hatter to find out what had happened and was informed that my order was submitted too late for a Christmas delivery. When I asked them why they would accept the $ 19.00 payment for expedited shipping knowing it could not be delivered on time, I was informed it was because that was how the order was submitted. Even though the additional shipping was reimbursed, this is a classic example of a company that places no importance on customer service. There is no reason to shop with them — they don’t have lower prices, better quality items or merchandise that can’t be purchased elsewhere. No one took the time to pay any attention to my particular order or to contact me to let me know it would not be delivered by Christmas. Suggest you consider another company that deserves your business rather than this one.

I’ve shopped at Delmonico Hatter for years — I’ve owned at least five hats purchased there — and although there are stores that match its selection, I’ve never found one to match its service. They bring years of experience, knowledge and skill, and a genuine commitment to fulfill their customer’s needs to each person coming through the door.
Entering the shop feels a little like a step back in time, partly because speciality shops have become more rare, partly because men’s hats are less common, and partly because the back of the store jams display space, customer service space, and work space together. I remember that from my childhood; it’s very rare to see a sewing machine, say, in a clothing shop today.
They’ve got lots of hats. And a warehouse next door to support their web business so they’ll fetch even more to try (they did for me). As far as I can tell, they carry all the major hat makers around right now, with prices ranging from a few dollars to a few hundred.
Parking on Elm Street can be tricky, so they made sure to let me know that they validate tickets for the lot across the street.
I’ve also ordered from them online, and had good results: I’ve liked the hats, and they’ve arrived in good condition and on time.
But there’s nothing at all like a visit there. They don’t treat you like a king: they treat you like a best friend.

I know little about hats, but I can’t imagine you can go wrong here. Attentive owner-​operator, takes the time to make sure you’re entirely satisfied with your purchase, willing to help you find something within your budget. Large inventory for men and they appeared to have a good sized inventory for women. Very happy to support this local business.
They have private parking, ask inside.

Ordered a 2xl Del Monico leather hat on July 4^th. Sent two emails aften ten days with no tracking number or communication other than the invoice from the online purchase. They never returned emails. The promptly refunded my money when I filed a paypal complaint rather than ship my hat or let me know what happened to my order. A follow up email following the refund was also not returned. I love hats and own wuite a few so I was disappointed that such a nice online selection proved to be flaky and unreliable. They did return my money promptly so you might want to try and see if you have better luck. Since I never received the Del Monico house brand hat I cannot comment on quality, packaging or shipping.

Set me up with an excellent bowler hat at a decent price. Wish there were more hat shops like this.

What a wonderful business!
I’ve ordered several hats from them over the past few years, each time it’s been a pure pleasure.
On at least two occasions I’ve dealt directly with Mr. Delmonico and he’s a business owner that really has customer service down to a fine art.
Once I saw a Stetson that they did not carry but Delmonico ordered it for me from the factory with no extra cost and their usual great service.
Earlier this week I ordered a new hat and was flat out shocked when it arrived today well packed in two boxes and looking just as advertise and at the lowest price I could find on the web!

The best hat shop ever.
Jesus christ, just go in there and try on some hats and buy one. You can get a beret for cheap or go hog wild and get, like, a Borsolino or something… Winter’s coming. You want to look good. Fashionista has hats, but it’s hit or miss with the fit. At Delmonico’s, your hat is fitted. They’ll also reblock your hat if it needs it.
They don’t make places like this anymore, but they really, really, really should.