Peapod By Stop & Shop

I’ve been using Peapod on an almost weekly basis for the past year and I love it. True, as others have mentioned, it is not perfect but I will take the convenience over a trip to the grocery store any day.
I’ve noticed many complaining of late deliveries. My experience is that earlier in the day is generally better for on time delivery. I like to have them come between 6 – 8 a.m. and they have NEVER been late and always show up on the front end of the delivery windo. That said, past deliveries that I had scheduled later in the day were never late BUT tended to show up at the very end of the delivery window. No big deal at all.
Occasionally there have been substitutions which I don’t mind (again convenience means more to me than the exact product) and it’s rare.
I had a huge delivery scheduled for early morning on Xmas eve last year. I accidentally slept through my delivery. Peapod had called, but I didn’t hear my phone. When I called them back to ask if they could re-​deliver, they were SO nice and the driver was back at my door within 15 minutes.
There was one instance last summer where a watermelon was delivered that was not fresh but this has been the one and only time something has not been fresh. I love the way the meats are packaged and they are always fresh. Same with the fruit and vegetables. If you are the type of person who likes to see the produce and are picky, this service is not for you. It’s great for me though.
As for out of stock items. It happens. So what. It’s no different than the store running out and if I really have to have the out of stock item, I can run into a store to grab it. The key is that I don’t have to do my giant shops in the store. I absolutely hate carrying groceries in to my apartment building from my car. Peapod has never, ever let me down with a delivery. Not perfect, but pretty darn awesome.
Time is money and I have saved both with Peapod.

Two hours late half of the time. Customer Service is slow on the phone. Slow Slow Slow Slow Slow Slow Slow Slow Slow Slow Slow Slow.

They made a few deliveries on time, but today they went for a whopper! Schedules 6:00 to 8:00 pm as usual. Call at 7:00 to say driver was sick and was delayed until 10:30 (ouch! — and wait, why is a sick person handling food???). Then, to make it worse, they call and say that it won’t be there at 10:30 — it will be closer to 11:15.
And it’s the same usual drill… I’ll need to call customer service and wait on hold (they are ALWAYS experiencing a higher than normal call volume) — to get any sort of credit.
You’ve been warned.

I order things. I expect them to come. They don’t come.
Fine fine.
I still get charged for them.
Not fine. You get 1 star.

This is the third order in a row with issues. Last time they sent the wrong item, said they would credit me, and never did. This time they had ice tea that spilled so i never got it but they delivered my groceries soaking wet from the ice tea. And have not credited me, even though the delivery guy said it would be there by that afternoon. I am no longer going to use their service. Too many issues. I have had to follow up several times just to get credited. It’s not worth the hassle. I told them i want my card refunded and not credited. I plan on shopping with Fresh Direct from now on. This place needs to get their act together. Too flaky and terrible service. Bye Pea Pod! You lost a loyal customer with your terrible logistics/​customer service/​quality.

I love it so convenient been doing it since it the beginning will never stop highly recommended no more long lines no more pushing and shoving

This was my first order/​delivery. My verdict is I will try Peapod again. Look it’s not a perfect service. But I am saving money, labor and time overall. My large order of groceries was 93% perfect (even though I added multiple items last minute to my list online).
For years, I have ordered from Fresh Direct. But I encountered the SAME problems that people are criticizing Peapod for (late delivery, missing items, items not fresh etc.). But Fresh Direct is more expensive. So I decided to try Peapod this week and here is what happened.
Peapod compared to Fresh Direct so far…
Pros:
Items definitely are way cheaper
Same variety and or quality of grocieries that I’d order from Fresh Direct
More delivery spots were available even though I ordered less then 24 hours in advance
My produce, dairy and meats were excellent quality and expiration dates were a good week or two away (a common problem I had with Fresh Direct, where my meats, dairy, produce I ordered were consistently 2 days away from expiring).
Did not have to break down dozens of card board boxes
— — — —
General Pros (some border line cons):
Peapod called me to say delivery might be late, but delivery was on time anyway
Food was delivered to my door by a friendly driver
When I called about missing/​damaged items, I was not on hold very long, and my account was refunded, no questions asked.
I received a random cucumber and double order of yogurts (I was not charged for them).
Cons:
My milk had a small leak (also had this problem with Fresh Direct)
My order was missing one pre-​made sandwich
Eggs and Spinach were «out of stock «and no alternative was used to replace them, but my card was not charged.
The photos, or descriptions could be clearer on the Peadpod site. For example, I accidentally ordered two enormous bags of potatoes, instead of 2 single potatoes. Oops
Conclusion:
Until the day comes when I can afford a personal shopper to buy my groceries perfectly (or evil Amazon finds some way to offer a cheaper, better alternative service), or I live next door to the best, bargain grocery store in the world, Peapod will do.
First world problems ;)

This is a follow up to my previous review on how unprofessional this service is. They called my phone at 11:48 pm last night to try and get me to reschedule my delivery. I of course was tucked away in my bed and sleeping, but got the voice mail this morning. Stop stalking me Peapod… it’s over

Usually I’ll get a phone call from Peapod if they are running late. However, for the first time in about 10 years, I didn’t get a phone call, and it was way past my delivery time range. So I called the company and they first said that they emailed me at 6pm (which they had not). Then they put me on hold. Then they told me that they wouldn’t be able to deliver till past midnight which would be too late, so they weren’t going to deliver then. Then they said that they wouldn’t be able to deliver till Tuesday (two days later) because everything was booked. I just cancelled my order. And that was it. No discount, no coupon, no nothing. So I cancelled my auto renewal for free shipping. Still, nothing was offered to compensate for my inconvenience, just a «sorry.» As if I just had to accept it. This will be the last time I use them.

Once Again Peapod has Failed me. So you would think they would of called and said Hey 90 percent of your order isn’t in stock. NOPE
So yeah I get 1 bagged delivered and the rest of it wasnt in stock. I think there customer Service is a Joke. IDK how they are doing Such great business with the Lack of communication between Customers.
Extreme laziness on Stop & Shop.

I ordered for the second time. First time order came late, this time driver said my order was undeliverable and moved on. NOW they have to re deliver at a later time! THESE DRIVERS STINK AND ARE NOT DEPENDABLE! 2 STRIKES SO FAR! At least Fresh Direct is reliable! Peapod drivers stink!!!

I love peapod. It’s so convenient. It has been a life saver while I take care of this knee injury. It’s not perfect, but after a month of ordering every week I’m satisfied. The only thing they need to be careful with is selecting the items. In my first order they sent rotini instead of rigatoni and this last order they sent two avocado instead of a hot pepper. I don’t know how you confuse the two lol
Maybe the workers need to slow down bit.

I enjoy ordering from PeaPod because of their expansive selection. They carry a lot of the brands I like, and the prices are very competitive. However, while I do enjoy PeaPod’s selection over Fresh Direct, I am VERY disappointed in their customer service. EVERY SINGLE TIME I’ve ordered from them they have showed up over an hour late. The most recent time they delivered I was scheduled for a 5 – 7 pm delivery time, and it wasn’t delivered until 9pm! No apologies, no discounts for inconvenience, nothing! After the first time they were late I thought I would give them another chance, but this is the third time in a row! I think I’m done with PeaPod for good!

Quite possibly the most hilariously AWFUL online grocery shopping experience I’ve had in the past 20 years. LOL!
They pull you in with their reasonable prices and ALL of their products! OMG, they carry nearly EVERYTHING, (hear that, Fresh Direct?). Shopping through them was pretty easy, and they offer so many delivery times… Truly, I was in food-​shopping euphoria! Aaaaaaand, then I waited for my order to arrive. And, I waited. And, waited… *whistling* I finally called, and was informed, (very apologetically) that my order would be arriving approximately three hours late. SAY WHAAAAAAAT? lol The lovely customer service rep rescheduled my delivery for the next day, and gave me $ 15 off. Well, okay. Things happen.
So, Thursday arrives and I waited and waited, once again. I was quite angry when I called, but after being on hold for 45 minutes, (!!!) TWICE, (seriously, I kid you not) I just became rather hopeless and lethargic. When someone finally did pick up, I was once again greeted with the most sincere apologies and a $ 20-​off coupon — And, then informed that my order would not be arriving for another couple of hours. *sigh* I 100% canceled my order and vowed, as nicely as I could, (he sounded like he was going to cry) that I would never even glance at Peapod again.
This morning, I returned to Fresh Direct, head held high, and vowing that I would never, EVER cheat again. We’ll see how long that lasts, but until another grocery delivery company pops up that has their act together as well as Fresh Direct does… I’ll pay the inflated prices.
MORAL OF THE STORY: Don’t shop at Peapod. Ever.

I have been using this service for about 9 months now, when life gets too hectic to go shopping for paper products and non perishables… Here is why I gave it 5 stars–
1) total convenience from either my cellphone or laptop
2) I have always had an on time to the minute delivery
3) Courteous drivers
4) You can keep sale priced items in your cart for a few days after the sale & still pay the sale price.
5) huge selection (the entirety of stop n shop)
I have also purchased fresh fruit and vegetables for 4^th of July, and was actually very impressed with the freshness and quality. I tend not to eat grocery store food… ever!!!, however, with school and work schedule this service has worked for me to get non perishable items.
Delivery charge runs about 7 dollars, which I personally do not think is too expensive .
very satisfied with the service!

I ordered for the first time today with PP. I have to say I am very pleased with this service. I am very grateful for stop & shop because I already had it set in mind that I would be ordering grocery delivery from now on and not schlepping 2 huge Trader Joes bags on my shoulder and onto the subway twice a week ANYMORE! I initially began adding items to my cart on Fresh Direct… My Cart Totaled over $ 200 and my list of groceries were not even halfway added.
I decided to search for other services and came across PP. I read the reviews on Unilocal and viewed their app and decided that although they only have two stars, I have faith that all will be well. Not only this, but everything I needed totaled $ 223!!! SOLD!
I was really nervous the night prior to delivery that I’m going to be extremely disappointed and irritated tomorrow because of what all the reviews were stating. My delivery time was from 7:30 — 1:00. They emailed me the night before delivery stating my groceries will arrive between 7:30 — 9:30am. To my surprise my husband and I jumped up out of bed to receive the delivery at 8:15 excited! Well… I was excited. The delivery guy was nice and very professional.
A lot of reviews on here said there’s always items missing. I inventoried every item the second I un bagged everything. There was not one item missing. All of my produce arrived in perfect shape and freshness. I just had one grapefruit a little yellow. It’s cool because someone in my house will eat it. I also only had one hamburger bun crushed, but I’ll make croutons with dinner.
I know it’s just my first order with PP but I’ll be ordering from them until further notice. I’ll keep you guys updated on it. Maybe it matters what time slot you pick for delivery and where you live. I live in Harlem if that helps.

I abandoned Fresh Direct for the sake of my wallet. Peapod is an okay alternative in a pinch. They have pretty good sales, more brands my family needs, and take coupons.
My experience has been hit or miss with them. Sometimes they are on time but sometimes very late or early, why oh why do I choose a 7am-​9am slot? There have been instances where food is spilled/​broken/​spoiled, but they always give me credit for the item in question. My biggest pet peeve with Peapod is their lack of of consistency in terms of available inventory. How hard is it to mark something out of stock? When you make a large order for a party or special meal and something is missing it is very upsetting.
They also don’t provide a delivery slip with your listed items and the delivery minimum is $ 60. The fee is $ 9.95 (gah!) under $ 100 and $ 6.95 above $ 100. You also get $ 1 credit (woohoo) for using the direct checking payment method. As a working mother of two babies, Peapod still gets my business only because I have barely any time to go to the supermarket and they usually have what I need (20 lb bag of Carolina rice, goya products, etc.)

I’m now DONE with Peapod. I’ve been using them for at least a year. They were never great, and have been going down hill slowly for months.
They’ve been getting spotty with their substitutions making sense for a minute now. Quality has also gone down hill.
This past Sunday, I headed back to NYC earlier than I would have liked in order to make my delivery window. And they cancelled it (due to unexplained mechanical issues) while I was on the train. All they offered was a measly free delivery code for the inconvenience. And, when they put the items back in my cart, they wiped out my discount code.
Today, just got an email that my delivery was delayed by two hours. I already had 8−10pm because that’s all they had left. Completely mechanical, no personality customer service when I called, no true apology, no attempt to keep me from canceling my order, and only got a confirm (because she slipped) that the driver hasn’t even left yet (read: ain’t done showed up to work anywhere near on time), and that this is a RECURRING problem they’re having.
You gots to get up out of here with all that! Folks who use this service do so because THEY AIN’T GOT THE TIME!!!
I am NOT pleased, especially since I KNOW this is NOT Peapod standard (I have friends and family in the suburbs who haven’t had a problem with them after years of faithful patronage).

I absolutely LOVE Peaopd.
Friends, if you’ve been following me for a while, you know that I’m generally pretty antisocial when it comes to things that draw a lot of people. This is because too many people often want to do the same thing at the same time.
Now if most folks were polite to each other, courteous and operated in an orderly fashion, then it wouldn’t be a problem.
However most of us know this is not the case.
If you’re anything like me, spending a few hours out among the masses makes one want to lobby Congress to enact an annual Purge law like the movie. As such, a simple thing like grocery shopping has historically been one of the most dreaded necessary activities for me to do.
Once everyone wakes up, most stores get crowded with mindless shopper drones, armies of coupon clipping spendthrifts, and lots of people for whom grocery shopping is a major family event. So what that means for me is, even though I can technically get in, get what I need and get the hell back out in under an hour, going out and shopping amongst the mindless masses turns this simple chore into a horrible ordeal that wastes a whole morning.
So to avoid the horrors of not living on my on personal island, in the past I would be up at the crack of dawn to get in and get out before everyone else woke up. I kept thinking, «there’s got to be a better way.»
Then it dawned on me, «I shop at Stop & Shop, duh!»
Enter Peapod, the original online grocery shopping service circa 1998. Peapod provides a convenient resource to purchase most, if not all of your household needs from the comfort of your own home. The prices are the same as you’d find in Stop & Shop, including sale items.
In the year and a half that we’ve been using Peapod, customer service has been outstanding, and the only times we’ve experienced delivery delays have been during times of inclement weather.
Note that the minimum order is $ 65, and the delivery fee is $ 9.95 or less, so wait until you’re ready for one big order. Everything is delivered fresh to your door, neatly bagged by a friendly driver. All you have to do is put your stuff away. You get to select from available delivery windows, and you get regular updates so you pretty much know exactly when your order will be arriving.
The best part, I don’t have to deal with rude people, crowded aisles, long check out lines, and people who want to hold up the line as they argue over a $ 0.35 coupon or some nonsense. And I don’t have to get up at 5:30am in hopes of avoiding said people.
Since we’ve been using Peapod, seeing the inside of Stop & Shop or any grocery store is a rare thing. Honestly, there’s no way I’m going back to physically going to the grocery store ever again.
Try Peapod for yourself, you’ll love it!

Fresh Direct VIP for 6 years … decided to try Peapod after I received an e-​mail stating that they are now delivering in Bed Stuy.
Worst mistake I ever made was to compare it to FD.
1. The website is not easy to shop from. The prices are decent but when they don’t have the items you need what’s the point?
2. The items come in bags haphazardly packed and the customer service is awful.
3. Of course it turned out that there was another awful snowstorm the night of my scheduled delivery. I was called at 6:30 and told that the delivery would likely be 1 ½ hrs later than my delivery window (6 – 8). I told the girl I may need to reschedule, she said I would have to call a different number and speak with them at ‘Customer Care’. I called the number (she didn’t even offer a transfer) and spoke with a woman who was nice enough and she said her notes indicated the delivery wouldn’t be later than 8:35– 8:45. That would work for me so I said ok and decided not to reschedule my delivery for the next day.
9:35 the delivery shows up to my home. At that time, the delivery person shows me a list of several items that weren’t available like 6 items (including meats which are the biggest part of my list). Fresh direct sends an e-​mails if anything is not available. Then I look at my fresh produce and notice the expiration date is only 2 days away.
Now I call Peapod and speak with someone, tell them all of my gripes and the rep doesn’t apologize for the time mix-​up, doesn’t apologize for the items missing, and says that their policy states that as long as it’s 2 days from the date delivered the produce is Ok to sell. Guess I’ll be juicing and cooking up 2 lbs of Kale and 2 lbs Spinach today lest my money and food go to waste. O_​O
Fresh Direct offers credits for future shopping if anything is wrong with the order or the experience. Their customer service is excellent. Their food comes packaged very well in boxes to avoid crushing, breaking, squishing, etc. The ONLY reason I gave Peapod a shot is because FD is getting so popular in my hood that now it’s tough to get the delivery timeslots I want/​need unless I order a week in advance of when I need it delivered —which is annoying but I’ll deal with that. Peapod won’t see my business again.
Kudos for all whom have read my entire my rant. I feel better now. :)