Send In the Clowns

And Send in the Clowns, they did… So disappointed at the unprofessionalism of this company and its owner. I urge you to find another vendor for your event.
Two of the games that I contracted for were not delivered to the party I hosted to celebrate my son’s bar mitzvah. Apparently, the company was not able to bring them to the second level where the party was taking place and failed not only to tell me in advance that the games couldn’t be delivered, but didn’t even contact me as they were setting up and figured it out! So I didn’t know until I arrived at the party to see for myself that only two of the four activities were set up (air hockey and shuffle board were not delivered). No phone call, text or email from the company that day. As per our plan, these games were the only kid entertainment — no DJ or other kid activities. The only person from SITC attending the games was a young man at his first event! Can you imagine? He knew nothing and couldn’t contact anyone for the first 20 minutes of our event.
Today (Wednesday) — more than three days after the event — I got a call from the business owner. No one had responded to the email I sent on Monday to the company agent who helped me book the games and with whom I worked on the contract. The owner who called me today didn’t even know about the email!
I requested that that the company send back part of the deposit I had paid (a $ 869 deposit and I requested back $ 369). In response, the company owner told me he would not refund any part of the deposit and that «life is full of disappointments» and I should learn to deal with it. The guy was moralizing to me! Who the — does he think he is?
I felt that paying $ 500 for a foosball table for a three-​hour party and a photo booth that stopped working at some point during the party was fair enough given that I had to spend 30 minutes of a 3-​hour party dealing with the problem. They did pull out some other games that were on the truck — Connect Four and Jenga, and the kids played with those (thank goodness), but those were not the games I contracted for.
Let’s see if I actually get the photos from the booth that should have been given to me at end of the party. I guess the brand new attendant didn’t know he was supposed to give me the flash drive from the booth because he told me that they would be sent to me when I asked. I tipped the attendant because I felt bad that he didn’t know how to help and he was there for the three hours and seemed like a nice guy.
Lesson learned — This is an aptly named company, for sure!

I inquired about having a party at their «new» party space on terminal road. I met with the girl at the space and we spent almost an hour going through the options and touring the space. I was very interested in this venue, but the girl never called me with a price quote. I called her a few times as a follow up and even to her boss so that i could move forward. They kept telling me that I was a priority and they were sorry, but they were busy and would call me a few days later with a price. This only delayed me in the process of finding and securing a venue for my party.
Iwould never give them money. If they can’t even get back with a price, how could I trust them to coordinate the party on the day of the event? Very unprofessional.
One major downside of space too, for those of you still willing to move forward with them despite their service, is that they have no kitchen facilities. So if you want to have food, it needs to arrive hot (avoid your typical fried appetizer foods). And if you want china, your caterer may charge extra be a use they have to cart away the dishes and glasses dirty.
I wish someone had posted this review before I wasted my time with them, which is why I am writing it for the next person. Otherwise, I would never say anything negative. It’s a shame, I really liked the space. I was willing to work with the lack of kitchen. But it is a very unreliable venue and when you spend so much money on a party, you need to be sure your venue is reliable and trustworthy.

Gary and his crew are simply amazing. They always make sure that I have what I need and I have never had any problems. They have worked with me for personal and church events. I HIGHLY recommend send in the clowns.

Not sure why there are any bad reviews. Especially, bad mouthing the owner. Matter of fact is that he is one of the nicest people you will ever meet. Send in the Clowns offers a wide variety of services for parties and other events and does a great job with everything they offer. The staff is very accommodating and know their stuff very well. We used them for t-​shirts among other things and they looked great and were great quality. Gotta love Send in the Clowns.

Positively the worst company I have every dealt with!!! DO NOT USE THEM we hired them for my daughters Bat. We had them do Wax hands and photo favors. To start off the operator of the wax had no idea what he was doing some of the kids complained they felt burned from hot wax then the hands came out looking like something from alien innovation, slumping blobs of wax. looked nothing like a hand. The photo favors were horrible. Over exposed or under exposed with no regard to proper lighting whatsoever. images bright on top and dark on the bottom some were so over exposed we could not even make out the faces. Called the company and talked to the owner. He actually cursed at me. told me I was full or sh-​t and offered me nothing back on the photos, he made it seem like it was my fault for not going over to them in the middle of my party to ask why the photos were so bad …What??? I could write a book about the conversation I had with the owner. He acutely said he should charge me more money because they took more then they expected. Again I am dumfounded as to the bad customer service and just plain stupid remarks of this companies owner PLEASE PEOPLE DO NOT USE SEND IN THE CLOWNS FOR ANY REASON the one star rating is to generous

Great guys used them for a Fundraiser. All the bounces they bought where nice and in good shape. They where very helpful and did not skimp out on the attractions. THey bought everything from a slide to your baisic bounce castle and we had not one bad thing to say about anyone from the companey They even bought carnival games and included the giveaways with the games.

I usually don’t write reviews, but I had to take the time out to commend Send in the Clowns on their exceptional service. Unlike the last review by Anju, my experience was the complete opposite. They made my son’s birthday party a complete success when another company (Touch of Class) fell through. I booked with them on the same day of the event and they were accessible when no other company was that weekend. I worked with Lindsey throughout the booking process; she was courteous, patient, and professional. She really put me at ease when I thought things were going to fall apart. They were very reasonable and worked with my budget. The items I ordered (the same day) were delivered and setup earlier than stated. As if that wasn’t good enough we were able to keep them overnight, which allowed us to keep the party going longer unlike other companies that want to limit your time and pick up the same day. I will definitely use them again and will refer them to my friends and my family. Thank you Send in the Clowns!!!

I WOULD NEVER USE THIS COMPANY EVER AGAIN. The reason this review is in all capitals is because I mean it, I took this company on two peoples recommendations and they too I will never take advice from as well. I ordered tables, chairs, a bouncing castle, cotton candy, and a popcorn machine for an event we were having for our company. We needed the tables and chairs for the day before so that we could set up ahead for our event. I called for days to find out an exact time and date that we would have our tables and chairs even the day it was supposed to be delivered. I kept getting the run around from Edward my sales rep. The morning of the event the place was closed and I was out of the tables I ordered for the event and had to do a workshop that was planned on an improvise. They delivered the chairs the day before and what they did was just dump them at the site I was having the event no call to say they had arrived. They assured me that they would set up and do everything guess what THEY LIED. You want a real company don’t go with them or you will be ripping your hair out wanting to punch a CLOWN. If I could give this place a 0 star I would.