Lowe’s Home Improvement

Not a big fan of Lowes especially this location. I spend a lot of money there with owning 3 homes. Staff has become lazy and not as helpful. Customer service use to be great. Had an issue with a young lady that fur sure did not have the abilities need for customer service. Had a young man named Brandon working in paint excellent guy. Helpful and appeared to be very company orientated.

I complain a lot on Unilocal,Lowes is one of those places that just does what they need to well enough that there’s no reason to complain.
Despite only having 3 or 4 checkout lanes, I get out of Lowes way quicker than say, Wal-​Mart, that boasts something like 36 checkout lanes. They have self checkout so you can grab that one thing you need and get out quick…
There’s usually plenty of people around who are plenty helpful; never not found what I needed there.
They delivered drywall, framing lumber, ceiling grid, stuff that wouldn’t fit easily in the van. Did it for like $ 50 bucks. The delivery driver was fantastic, fit everything right in the garage with the forklift.

My wife recently went to this Lowes to specifically purchase a grill for Natural Gas. Grill expert sells my wife a grill and a converter kit for natural gas. I put all 100 parts of grill together and go to implement natural gas conversion… Doesn’t seem to feel right so I return converter kit. I go to purchase correct kit. Grill expert work this day informs me that the grill my wife was sold by previous grill expert cannot be converted to natural gas.
Explain to me how the individual who’s sole duty is to oversee the grill sales at a national home improvement store could be this inept.
Will be buying grill elsewhere, thank you very little.

Place is hit or miss. Right now everyone seems to be more interested in getting ready or doing inventory! Sure, you get the verbal «hello» but no feeling behind it. More like «hi, I’m busy so if you really need me come find me». Also, those darn self checkout machines are s joke. Never seem to work and you always need to“wait for assistance”. That might be OK but the gals working up there are always talking with each other! Those cheap plastic bags need to go as well. Takes forever to open one and I’m not a fan of licking my fingers after touching everything in the store to open them. Maybe the people working that area can stop talking with each other and open up some of those cheap bags for us.

Every visit to this location leaves me satisfied. It’s never difficult to find a knowledgeable associate for assistance and check out time always includes a friendly face at the register, especially Samantha. The kids also always enjoy themselves, there’s a lot to see, between the Nursery, the tractor mowers, the fans, and yes, the huge carpet rolls.

I personally could have given this store anywhere from a one to a 5 star rating based on my experience but, since the eventual customer service was excellent I think a 4 is appropriate. Short explanation: Traveled to Lowes to purchase materials for building out a window. Our first Lowes consultant refereed us to Michael whom was supposed to be a 30 year window and carpentry guy, totally useless. The guy did more to tell us there was no chance for us to compete this job and that we were dead in the water but, I’ll sell you stuff anyway, then answer our questions. Every time we asked a direct question it was I don’t know or maybe you could do that but, I would need to see it. Fast forward to Chris and our decision to put the project down. In passing Chris asked us if we needed help and by a wayward chance we asked him a question, this guy was outstanding in his knowledge, friendliness and ability to re motivate our efforts. Chris is amazing a real gem in this place if you get a chance to talk to him about a project I would highly recommend him and that is why I give the store a 4 for having him there. Chris knows projects and he can speak first hand with a smile on explaining in depth the process you need to take. In short look for 10 year Chris over 30 year Mike and to Lowes — I know this is a Home Depot slogan but, «You can do it, we can help» really needs to be a mantra over there; tell Mike.

The staff at Lowes is extremely helpful and friendly. Much better than the Home Depot in the area. The prices are better also. For your home improvement needs shop Lowes!

This store is a joke. We wanted to purchase a Weber gas grill, especially since they said it would include free assembly, free delivery, and they would take our old grill away. Only problem was that they were sold out but no big deal, they would be getting 5 in shortly. When they finally came in, the story changed. No free assembly, $ 60 for delivery, and they wouldn’t take our old grill away. Finally we were told that they would assemble it for free, reimburse us the $ 60 after delivery, but they would not take away our old grill. So it was delivered — unassembled. Either the employees have no idea what they are talking away or they out and out lie just to get you to make the purchase. We will NEVER set foot in this store ever again. Don’t make the same mistake we did.

It’s big and has a lot of things but they don’t have everything. Many times I have to go to ACE Hardware to get the simple stuff. I bought a lamp from them that broke in less than 6 months. I needed to replace the housing and they didn’t sell it there. So I went to ACE Hardware and they had it there. Now how could you not have replacement parts for your own products? Sometimes I can’t find the right bolts, nuts and screws so I have to head back to Ace again.
I will be honest, I thought Ace would go out of business when Lowe opened up but apparently they don’t have everything. I also cannot even get my Lawn Mower Filter at Lowes. Clearly Lowes and Ace both serve a purpose. Lowes has many things that Ace doesn’t like Landscaping, Appliances, Kitchen Cabinets, Window Treatments, etc. Generally, Lowes is considered to be a higher quality product but I have yet to see it.

This place is filled with a bunch of lying inbred animals.
My favorite is their morning ritual of clapping & figuring out how to upsell & scam customers.
The manager is on the same level of stupidity of the employees. One employee even admitted to me she hates her life & her job. Then go be a prostitute!

This has got to be one of the worst places for customer service. Maybe it is just this location but it reflects across the company.
1. Order a counter top beginning of October. Will be one week.
2. Week passes no call. I call. One more week. We will call you.
3. No call again. Talk to Manager. I will look into and call you.
4. What the! No Call. Write complaint on website.
5. Manager calls. Sorry for the mix up. I see notes on your file. Glad you can read. It will be here next week.
6. It’s here ¹¹⁄₁₇. It does not look right?
7. Get home start to install. Nope they cut out the sink wrong size. I bought the sink from you and you took down the information from it for sizing. What The!!!
8. They will order new counter.
9. Thanks
10. NOTE: GO TO MENARD’S, HOME DEPOT, TRU VALUE. At least they do follow up and call back.

WTF! I ordered a counter top for a small bar in the basement. They said it would be ready in two weeks. That would have been great. Just in time for my halloween party. Ahh, No. That came and went. I called and they said it would be here on the 6^th. I go on-​line and it says it scheduled to arrive on the 3^rd. I call on the 7^th to make sure it’s in and they tell me the 16^th. But I would get a call back on Monday the 10^th because the mfg. was close and he wanted to let me know what was going on? Thursday the 13^th I call and speak to the store manager because none of their employees know how to use a phone. I was told that it would not be here on the 16^th and that I would get a call back the next day. The call I get was that they didn’t have the size of the sink for the cut-​out. I purchased the sink from them, that day and it was on the same receipt. The associate took all the information from the box. They had 4 opportunities to ask me that question when I called. But now the top is ordered and they didn’t even ask me for the cut-​out size. So they must have had it all along. I thought that coming here would be a better experience then Home F#@kin Depot. I guess not.