TURC

I recommend them. I have used them twice and saved money. I plan to use them every time I am assessed. I found them to be very professional and efficient.

These clowns call me and mail me nonstop to get me to sign up for their property tax appeals. I’ve asked them repeatedly to remove me from their lists but they simply hang up without saying another word. What a joke. I’ve always been polite with them, but it’s getting ridiculous. Maybe I need to go to their offices with a cease and desist letter or something… and a bag of dog poop.

If I could give them 0 stars I would. After numerous annoying voice mails my husband decided to try these guys out BIG MISTAKE!!! We gave them an initial $ 100.00 to start the process which took several months. Once they receive your money you never hear from them until they send you a bill in the mail saying we received a reduction on our property taxes and they demand their payment in 10 days. Which if not received in 10 days is subject to late fees and attorney fees. I mailed them half of the payment and sent a note saying I would mail the balance in 30 days. I received a voice mail threatening to take me to collections. Stating I will be subject to late fees and attorney fees if payment was not received by the end of business day today. It hasn’t even been 30 days since I received the first letter requesting payment in full. I haven’t even received a refund for my taxes, but they sure want their cut. How do I get my refund??? They offer no help. Stay away from them. WORST customer service. Plus never got a credit for my initial payment of $ 100. Will NEVER use these guys again. They should be put out of business!!!

Turc is real friendly upfront. However, when they talked to us on the phone they said the $ 100.00 we sent them would be deducted from the total. Then they sent a contract with updated verbiage not applying the $ 100.00 against the total. This company does a good job on getting your taxes down but plays dirty. I would rather pay my taxes then do business with unethical business people like turc. Do yourself a favor and read the complaints on the Better Business Bureau

WARNING!!! DO NOT USE THIS COMPANY!!! Zero stars! What a bunch of complete and utter incompetent assclowns at this company. If, by some miracle by God Himself you get a refund GOOD LUCK collecting it! The morons at this company have no clue how you get the refund. They act as if you’re speaking Chinese and have no idea how to help you. Guess what? The REFUND is the most important part or I wouldn’t have called you in the first place! All they know is how to collect their money and threaten you. Stay away my friends. This is a scam and the idiots answering the phones are proof of that! That’s all. Have a nice day.

Worst customer service I’ve ever dealt with. They have the most ignorant people working the phones and when a problem comes up, they won’t let you talk to anyone of authority. I was awarded a reduction in my taxes and they demanded payment long before I would ever see my refund. I paid them and got a letter from a collection agency a month later!!. I will be contacting the BBB and may take legal action. Still no payment for my refund yet…
They offer no help for the steps you need to take to actually get your money back fron the state either. They want their payment and that’s where it ends.

STAY AWAY FROM THIS BUSINESS (Frank R. Novello) AND OTHERS LIKE THEM. This business takes advantage of people unfamiliar with the confusing, inaccurate, incompetent tax system in cook county. What TURC does is collect $ 100 from potential clients upfront and then they assign an «attorney» to your case. They promise you will see a substantial «property tax reduction.» Then when they send an official looking letter from the Cook County Board of Review, it states an very inflated made-​up «original assessment» versus the new board of review final figure. They claimed this reduction to be almost $ 13,000 but again that was based on the arbitrary inflated proposed assessment they use to compare to the actual assessment after their «appeal.» If they compared my actual last year’s assessment to the actual assessment after their «appeal,» the assessment figure is $ 1,400 less. whoopee! They claimed I would see a tax savings of almost $ 2,600, but my taxes actually went up by $ 1,200 because of the increased tax rate. They charge 50% of 1^st yr savings, which in my case was $ 1,300. THERE WAS NO SAVINGS!!!
Also when I call the assessors office & board of review & look online, there is NO RECORD OF ANY APPEAL EVER filed for my property.
So, to recap: I paid TURC $ 1,300, and my taxes went up $ 1,200. Lesson learned: do your own research and legwork. You can easily file the appeal yourself if you have a few minutes and the right figures in front of you. I didn’t have either at the time, and got duped.
Oh, and 2 months later, they’re calling to see if I’d like to do it again. Uh, no thanks.

I wish that had zero stars. That would have been my selection.
Avoid TURC like you would a plague. I hired TURC to fight my 2010 property re-​assessment. Paid $ 100.00 and they were denied. (Nice job TURC! What about all those promises from your advertisements?). Then they submitted my claim to the State Property Tax Appeal Board (NOTE: This agency should also be investigated). This took 3-​years to get a decision. The State Property Tax Appeal Board finally responded in March 2014. Well, what occurred between 2010 and 2014 was that the new county re-​assessment occurred in 2013 for my part of the county. The new re-​assessment lowered my property value, like all other homes in the county. This latest assessment accounts for the real estate decline in values we all have experienced since the 2008 economic downturn. I received my new county re-​assessment valuation back in May of 2013, one whole year before the State Property Tax Review Board decision was made in 2014.
Are you with me? I was re-​assessed by the county in May 2013 at a lowered market value. Then sometime after that the State Board reviews my value AT THE NEW LOWERED VALUATION. And guess what? They agreed with it. Of course they would. What does TURC then do? They take claim for this, saying their work with the State Review Board is what got my valuation lowered. Repeated efforts for explanation and agreement were met with incredible ignorance by the staff and dismissal by the company head. In order to avoid a negative credit rating by TURC and collection agency harassment, I ended up paying them the 50% savings that our contract was for. This was a considerable amount (over $ 700.00).
Trust me, stay away from TURC. There are good real estate lawyers you can use and their initial rates are cheaper (e.g., $ 50.00), or just consider trying it yourself.

I returned a mailing I got from TURC hoping that my property taxes could be lowered as described in the mailing.
Long story short, no money saved. And then this nightmare ensued.
The bill was over $ 1,000 too high as a zero had been added to a number that was to have been only a bit over a hundred. It was visible to the naked eye as an error on the bill. I called daily for three days and each time got a voice mail. I left my name and number each time. I also emailed. I then stepped it up to call twice each day and again, each time got a voice mail with no response ever. This went on for about two weeks.
After about three weeks, I got a threatening mailing that said if I didn’t pay the bill in full it would be turned over to collections. Again, I called and emailed and nobody ever responded.
I desperately contacted local media. Channel 7 in Chicago called me back. They listened to my story then called TURC. Within five minutes, I got a call from TURC stating they were unaware of the error and that they were going to send me a bill reflecting the correct amount. Channel 7 used the same contact information I had yet I was never called or emailed from TURC.
It’s okay to make a mistake. It’s not okay to ignore the people you are supposedly helping. This was clearly a case of trying to extort funds in a threatening manner. I wouldn’t think so except for the prompt response when a local news station called.
To this day I get phone calls and mailings from TURC and they are completely oblivious to our history. I would avoid them as they are sloppy and unethical at best.

I have used Turc for the last 10 years for my property and they have done a great job in helping us maintain our tax bill. I recommend them. I personally have not had any issues with them and will use them on our new rental property we just purchased. Like the last person review I paid the 99.00 dollar fee and they have been pretty straight forward either they can or they cant help.

I’ve asked representatives from TURC to discontinue its repetitive phone calls and mailings, but, alas, to no avail. Come property assessment appeal time, I can count on it bombarding me with annoying phone calls, voice-​mail messages, post cards, and letters. The thing is, on my own, I can do one or more of the significant things that TURC can do in regard to property assessment appeals at no charge. That’s no fee I pay to others. That’s no percentage of successful appeal savings I pay to others. It is a simple matter to look at comparables online, and to file a property assessment appeal online. If one is so inclined, one can go to one of the branches of the (Cook) County Assessor’s offices and have its staff members do the property assessment appeal or at least significantly help with it. I’m not saying that TURC does this, but it’s my opinion that companies that offer the same or similar property assessment appeal services could easily solicit to and «collar» a number of people that are ignorant of the initial stage of the property assessment appeal process as well as ignorant of the fact that they could file their property assessment appeals themselves. I’m sure that there are a number of people that are easily lured or frightened into potentially or actually dropping cash for such services based on mailings that claim that, in large bolded type, «You’re paying thousands of dollars too much in property taxes» or «We can lower your property assessment and save you hundreds of dollars». In all fairness, companies such as TURC may provide additional services beyond the initial property assessment appeal, but I’m guessing that there are many people that could do quite well just based solely on filing an initial property assessment appeal on their own. I appealed my last property assessment with the help of the Assessor’s Office, won, and saved a good amount of cash. It’s very likely that I will independently appeal every subsequent property assessment if I consider it too high, and, in so doing, keep my hard-​earned money in my own pocket.

I have used TURC to appeal our taxes in our rental home and for the home we live in. They were able to save us almost $ 2800 on our rental property taxes a year and $ 1300 on the home we live in, which is a condo. We could not be happier. All told, the services cost us $ 99 each as a down payment and then we owed them an additional $ 270 on the rental home and $ 56 on the condo. That is the deal of the century. I am telling everyone I know about them so everyone can save some cash. With property values in the toilet, now is the time to appeal your property taxes!!!

Recently used TURC for our property tax appeal. Didnt get the result we were hoping for, and TURC informed us they would not appeal the result because «the savings, if achieved wouldnt be enpugh to justify their time». So much for working with your customers. When I asked for a small 10% fee reduction due to my additional costs for taking on the appeal myself, printing and shipping costs etc, they refused. We are talking about $ 50 here, not alot to try and keep a customer satisfied. Wouldnt recommend this company, I’m afraid.

After months and months of shaking every tree, writing letters to random people, emailing anyone who might be associated with this process, contacting the BBB and CC’ing everyone, FINALLY, FINALLY I get a check from the PTAB (Property Tax Assessment Board).
Now, when I finally got ahold of them, it went almost instant, «Why, Yes, we do have a refund for you, fill this out and send it back, voila, check in the mail a week later»
Now why couldn’t I get this info from TURC? Why did this have to be so frigging hard? Any normal person would have given up after 6 months of dead ends. Seriously, I should bill for MY time. grrrrrrr…