Embassy Suites New Orleans – Convention Center

Stayed in the Lofts, and well, the room was plenty big and over the 500 sq ft listed, but opened the bedroom curtains to find a wall two feet away. The view out of the bathroom was of the parking garage. This is not abnormal for Nola and we understand. Just a point of reference. Book rooms above the seventh floor to clear the adjacent buildings. Rooms ending in 48 will be more spacious than others, as they are a corner room. Breakfast was standard as well as evening reception, though liquors were upgraded. It was nice having a near endless supply of sodas and waters throughout the day as well as snacks. Nice touch. Valet was slow at best. Waited 15 minutes on initial drop off.

Very nice hotel! Staff is outstanding, very friendly and has the southern charm that I’m not used to being from the North. Couldn’t be happier with the room I chose when offered the ability to do so last night before arriving today. Beautiful king suite with balcony. Very pleasant surroundings, furnished well and a nice, comfortable bed.
So far very quiet in the hotel itself, noise towards the street outside of the balcony, but that cannot be helped.
Had a little issue upon actually being in the room where there was some sort of Chlorine smell coming through every few minutes. The reason this isn’t a 5 star review is because I had a difficult time getting in touch with someone at the front desk — literally rang more than 30 times before someone picked up. They said they were sending maintenance up to take a look, and though maintenance came up it was more than 2 hours later. The Chlorine smell was making me ill. Maintenance staff, though couldn’t find the cause, fixed the smell issue. But it shouldn’t have taken 2 hours for someone to come take a look at a potential health issue sooner than later.
Aside from that issue, so far so good. I’ll update the review again at the end of my stay to include the features I haven’t experienced yet.
All in all, its a nice place in a nice location and aside from the minor issue its been great thus far.

Two different buildings. Embassy Suites Hilton and The Lofts also by Hilton. We’re in The Lofts. Service is super friendly very customer oriented. The rooms are clean, functional, all high end commodities. Beautiful. We had one hiccup. Our King size suite was reserved months ago but when we checked in they didn’t have it available. They moved us into a queen suite which was a decent size for one night, then moved us into a King in a higher floor. Higher floor equals better views. Gourmet breakfast is included. Only con is we have to pay for parking. But location is prime. Anything you’d want to do here is steps away.

Nice suites and quiet rooms. Balcony is nice except at night when the spotlight blinds you.
Elevators slow and sometimes out of service. Breakfast is just ok. They should get more chairs as guests are always shuffling them around to accommodate themselves at tables.
Also happy hour isn’t so happy with a rude bartender.
Great location. Clean. Housekeeping is friendly and thorough.
I do like the diverse crowd. Guests are nice.

What a deception! Old hotel that needs to be refresh! For the price I sure that we can find a better place around! As it was reserve by the compagny I won’t complain, but if I would have pay the night fees myself! They would have heard about my though! Well located! Staff is nice… Just the hotel that is not in good shape

First impression walking in was nice (Sarcasm). Walked up to the counter to check in and was ignored by the young lady who was supposed to be helping us. Apparently, there was something more important on her phone than to look up and actually acknowledge a guest. When after several minutes went by and another person came and helped us we went up to our room. The hotel itself looks like it was converted from out door exposed rooms to indoor exposed. Not a great look at all. The walls everywhere on our floor were scuffed up, including our room, and the elevator on ³⁄₁ in the AM smelled like barf. They must’ve thought they did a good job cleaning it up. NOPE!
We never had a chance to take in the happy hours or the breakfasts. I’m sure they were fine. Not. Palace I’d recommend, nor stay at again. Not a good value for the money at all.

***** This review is for the lofts******
Stay was great. This hotel is in an excellent location where you’re able to walk to almost all the places you want to go downtown. Service was excellent from the staff. The breakfast was fabulous. The chef that prepared the made to order breakfast was so nice and friendly. She made every morning of the stay a delight (plus she made an out of this world omelet). The front desk staff was so friendly and handled all the requests that I asked of them very professionally. The room was nice and clean. I really had an excellent stay.

My initial impression of the hotel was very negative. To start they force you to valet, self parking is not allowed. I despise valet parking. Then you aren’t allowed to use their carts, instead you must use their bell boys. The check in area was very overcrowded and chaotic. It took about 10 minutes to check in.
One of the few good parts of the stay was at check in. Seth was extremely nice, funny and helpful. I forgot something at check-​in and he even brought it up to our room. It was Christmas day and we asked him for restaurant recommendations. He gave us the hotel list of restaurants open on Christmas, which none looked appealing, which he then recommended Oceana (not on the hotel list), which ended up being our favorite meal of the trip.
The room was just okay. The AC was very loud. The bathroom is practically nonexistent, with absolutely no counterspace. The pillows, though the right length for a king bed, were way overstuffed and uncomfortable.
The breakfast was below average for an Embassy Suites. The meats were overly greasy, the fruits were barely edible (for my wife and daughter, as I won’t touch cantaloupe and honey dew) and stocking was inconsistent. Getting (and keeping) tables and chairs was tricky. The only breakfast highlight was the amazing omelet I had on the last day and tge super nice cook that made it.
As always, the manager’s reception was the highlight.

Great location very walkable to many parts in New Orleans
Parking is $ 50 a night make sure to add that to your stay $$
Breakfast is on the house on busy morning can get crazy
Enjoy the evening drinks and snacks on the house before heading out to your evening plans
The air conditioning units in the room can be loud
The suites have a balcony that brings in nice breeze

Location, location, location. This place is perfect in terms of being in walking distance to all things tourism in the city. Located in the heart of the Warehouse District, 3 blocks from the Riverwalk and Convention Center, 3 – 4 blocks from several great restaurants (Emeril’s, Tommy’s and Cochon among them), 6 or so blocks from the WW2 Museum and street car access to Uptown and reasonably short walk to the Aquarium and French Quarter.
The ladyfriend and I stayed here recently for a mini-​staycation. The suite they gave us was actually in an adjoining building which sucked since the main building has balcony rooms. Valet Parking is 45.00 which is a typical inner-​city rip off. They offer free breakfast and social hour. The social hour consisted of beer (surprisingly bottle Abita Amber amongst the choices) wine and Jambalaya. Not bad for a «freebie». The hotel also has an outdoor pool, a grilled cheese restaurant and a bar. The place seems to always be busy since I booked 2 rooms for my daughter’s 16^th birthday just last week. (She was lucky enough to get a balcony room)
Rooms are somewhat expensive (luckily I had Hilton points) but that’s typical of touristy downtown spots. If you want to be close to the action but still a little away from the craziness of the Quarter, this is the spot.

Located in a decent location, near French quarter, river walk and more. Close to st Charles trolley line so easy to get to further locations. Trolley is only $ 1.25
The atrium where they do the breakfast and managers reception has murals on the wall. Including one where a woman is holding her bra and standing topless facing men. Breakfast is decent, but they have a soda machine so that alone is worth a star. ;) but there are not many tables and this is a huge hotel. So be there early or prepare to wait, especially if have large group. And don’t leave table unattended. Twice people tried to take chairs from our table when someone got up. They didn’t even ask — just took! And the second time it was an employee!
They are losing a star for housekeeping. At four o’clock our room hadn’t been serviced. We called. We called again at five and they said they were still servicing rooms. And we spoke with a couple who said day before they were still waiting at 6:30pm. That’s crazy.
The room is very large, but the bathroom is small. Likewise closet space and counter space in general. But the room has a balcony, which is awesome.
It is $ 35 a night to park car and you are forced to use valet. Likewise you are forced to use a bellman to bring up luggage which I understand from viewpoint of its a huge hotel and most people probably take the cart and then leave outside their room so it’s more efficient for hotel to have bellman, but reason aside, I don’t like being forced into using a service. Which is why I also don’t like that they don’t have the usual stand of brochures to look through, instead making you use a concierge.
Huge shout out to Seth, at the front desk. He was incredibly helpful, nice and engaging when we checked in. Plus the bellman we were forced to use left one of our items behind at check in are and Seth immediately noticed it and brought it to us in our room. He also made great recommendations for restaurants and was helpful with directions.

I usually have good luck with Embassy Suites locations, although it is usually not my first choice in the Hilton Hotels portfolio (I prefer the Hampton Inn). This NOLA location is a 2 – 3 minute walk to the Ernest Morial Convention Center. It’s very convenient if you’re going to a convention, but it’s a much longer walk (20 minutes) to the Canal Street streetcar tracks.
If you’re familiar with the Embassy Suites, then this hotel does not veer too far from the room layout/​amenities you would find at other ES locations. Good amount of amenities (free breakfast, free wifi, digital safe in the room, etc.) but I’m giving this location only three stars because: 1) the breakfast area can be VERY noisy in the morning (I was there for a convention and the breakfast area adjacent to the lobby was PACKED every morning, plus the kitchen/​cooking area is open to the dining area); 2) the wifi connection was VERY sporadic and poor, if not existing at all, on the higher floors (I was on the 16^th floor); and 3) the elevators move very slowly, esp. during the morning when everyone is moving towards the lobby.

While the hotel is full of amenities (free breakfast, free happy hour, etc.) they have no clue how to run an actual business. I recently stayed with a few colleagues. My flight left the night before, so on the day I was leaving I had them run my credit card for a portion of the hotel. When my colleagues left the hotel and checked out the next day, they charged the rest of the room to MY CREDIT CARD (which was over $ 1700). When I called for them to explain how this could happen, all they could say was «it probably happened because it was the last card run in the system.» Not really sure how this could be a good excuse.
Overall, poor customer service with a crappy way of handling payment. If you want to stay at this hotel, I’d recommend putting one card on file and leaving it at that because they probably won’t be able to figure out which card to charge at the end if you have more than one on file.

I had a very comfortable time here at Embassy Suite! The room was very spacious! I like how the couch in the living room was able to pull out into a bed. The room had a microwave which I appreciate as a person who often take home leftovers and must heat it up before eating. I was here for a 4 day seminar and I am extremely glad that we had booked it here. The complimentary breakfast was delicious and that offer a wide variety of food like eggs, Bacon, cereal, grits, bread, bagels, impetus omelette made to other. The only downside I could think of is that there isn’t any pancakes or waffles. Aside from that it was a great experience and a perfect location that is walking distance from the convention center, French quarter, River walk and more! I didn’t have to use über or any sort of transportation other and my feet. :)

This place was a disaster. I have never seen such a disorganized and disinterested bunch in my life.
When we arrive, there are 4 cars parked in the valet entrance lot, so we can’t even pull in. We had to circle 3 times, while I called them and asked for a valet to come out, so we could get some help. We pulled in and were half on the street, while the valet helped us out of the car. Once he showed up, he was a nice guy, but I have no idea where he was or why there were 4 parked cars in front of us.
When we go to check-​in, the staff are fine, but when I ask if they’ve heard of the Immaculate Conception church (where we were going for a wedding at noon the next morning) the front desk woman asks the concierge and then me where is that and they continue back and forth about it. It’s like they thought I was the NOLA native and the concierge staff. They eventually concluded they hadn’t a clue where it was (god forbid they try and look it up — blasphemy I know).
When we got off the elevator, we were a bit confused. The whole interior of the 2^nd floor looks like an institution. The walls are white and completely bare, and the rooms have windows overlooking the white walls. To complete the high-​end look, they have a bean-​bag as a door stop. Can’t help but feel like a real winner in this establishment.
Our room itself seemed nice enough upon arrival, but when we walked into the bathroom we noticed this HUGE black crack in the sink. That was a bit off-​putting, but it was 2 am, we had a wedding at noon, and we were only there for 2 nights, so we just let it go.
The following morning we went for the complimentary hot breakfast. The only thing hot about it was that the food in concept. Instead, we got cold eggs, sausage, and a biscuit. I would’ve preferred a continental breakfast, because at least that’s supposed to be cold. My boyfriend insisted I get an omelet after complaining about the temperature and then finding a hair in my food (very short hair, so it honestly looked like it could’ve just been some fuzz or dirt, but you can decide if that makes you feel any better). The omelet was definitely better.
We had to run a quick errand in the morning, so we told the concierge we needed to get the valet. We didn’t have our valet ticket (typical boyfriend move), but we had our room number and last name. She called the valet, and she told us we were set. When we went outside, we just stood around for a couple minutes before the valet asked for our ticket. I said we had called and were this room number and this name, and he just looked at me blankly and scrambled around. There was no point in her calling, and we had to wait even longer for our car.
Later, the concierge who helped us to the cab after breakfast was much friendlier than the service we had been experiencing before. We found our way to the church (a mile away, by the way), and enjoyed the wedding immensely.
The next day before check-​out, my boyfriend was showering and tried to use the towels. He had noticed the shower was breaking down too, as the shower head piece that covers the inside of the wall was moveable, and the shower when you turned it on also spout water from the tub at the same time. The first towel he chose had a mysterious red/​brown statin. The second towel had a light yellowish stain all the way down the front. You can’t make this stuff up, and this was the final straw.
We went downstairs and presented these two towel gems to the manager (I think it was a supervisor), and everyone around us frowned. My boyfriend detailed our entire horrendous experience, and she asked us why we hadn’t mentioned it sooner. We were in NOLA for about 36 hours, so excuse us for not trying to debate the room with you. She said no one had noticed anything we had mentioned, and I let her know that there was NO possible way you could miss all of these things unless no one had ever been in the room or touched those towels. You can’t possibly expect me to believe that no one noticed it, and I have photos, so you can decide for yourself if you would’ve noticed or not noticed all of these issues. The supervisor in general seemed more annoyed at us than at the situation. Honestly, she didn’t seem surprised, and I highly doubt we had the only room with these issues.
Thankfully she comp’ed us one night and the valet, which I couldn’t imagine paying for.
On our way out, we had to wait for the valet to present us the wrong car only to finally figure out that our car was in the lot «6 blocks away», even though we had next to no gas left. We stood there waiting for them to finally bring us our car, so we could quickly drive to the nearest gas station so we didn’t have to push the car the rest of the way.
Honestly, the fact that we still had to pay $ 200 for this experience should make you think twice about this hotel. It makes me never want to go to another Embassy Suites or Hilton again, despite having a much better experience at others in the past.

This hotel is OK… but you can do better. First impressions are good. Nice lobby. Parking on site. Nice staff. Good daily breakfast and adult reception in afternoon.
Rooms are a bit uninspired for New Orleans, but ample space. Clean rooms.
Downside…very loud if your room is on the atrium side of the hotel. You can hear breakfast being prepped at about 5a. Loud enough to awake you. Hotel location is in the warehouse district, which is more hipster and less Nola. You won’t find that southern charm here.
Family friendly hotel and short walks to rail cars and inexpensive taxi to French Quarter ($ 11 via Über).
Probably not coming back though at this rate. It feels more 3 star and should be no more than $ 100/​night until upgrades are made.

I’m Hilton «silver» and this was a milestone birthday celebration in Feb 2015. It was ***great*** to experience temps in the upper 70s as opposed to the BRRRRRR cold here in North AL. Anyway, I digress.
Check in was a breeze, although a minute or two slower than normal, due to the ES rep. explaining directions to the convention center to a customer ahead of us.
The balcony was such a joy with a really lovely view! Nice to have the door open!
The manager’s reception was slightly subpar because there was only one bartender (translation slower than normal service) and the food was slightly weird, one offering was an odd mixture (on one night) of tostada chips and a sweet dip/​sauce. I don’t recall the other offerings, food wise.
Location, location, location — we walked everywhere and loved every minute of our NOLA stay.
The elevator was slow, but not broken, when we were there.
The only drawbacks were our room door stuck to the point of almost having to kick it to open it and the fact that when we checked in we moved the reservation from my husband’s name to mine, so I could increase my HHonors points and was told «yes,» when it turns out the only credit I received to my HHonnors points was for the amenities charges.
We always use Hilton properties when in NOLA, and we will definitely consider this ES on our next trip to the Big Easy.

This place totally exceeded my expectations for an Embassy Suites. The location is a quick walk from all the touristy things in the French Quarter, the Riverwalk Outlet Malls, and in the heart of the Central Business District where are the best new restaurants are in the city.
And speaking of food, the complimentary breakfast was much better than I expected, with fresh cut fruit and made to order omelettes. Though the coffee was horrible, they have a Coca Cola fountain, so if you’re willing to switch your morning caffeine to the carbonated variety, you’ll be fine. We were there for a conference, and the conference food also exceeded expectations, complete with smoked duck breast on a charcuterie platter at the welcome reception. Seriously, what Embassy Suites have you ever been to where you’d find smoked duck breast OR a charcuterie platter?!
The rooms were about average (again, what you’d expect for Embassy Suites), but the housekeeping services were fabulous. They even did that little fold-​a-​flower-​out-​of-​a-​wash-​cloth-​and-​arrange-​your-​toiletries-​on-​it thing. The rest of the hotel staff was equally awesome. The front desk staff arranged for flowers that my sweet boyfriend had sent to me to be placed in my room prior to my checking in so that I didn’t have to carry the heavy vase upstairs. The concierge literally ran into the middle of Julia Street to flag us a cab to the airport when we needed to go. And the lady greeting people at breakfast made my morning each day.
While yes, the broken elevators were majorly annoying (and the laminated «out of order» sign totally gave it away that they had NOT just been broken for a couple of days) it turned into a good excuse to take the stairs.
All in all, it’s a solid hotel for this part of New Orleans and in this price bracket.

Stayed here for two days with my husband for a mini-​vacation since having our baby. Negatives: somehow we kept seeing little fruit flies in our room. Not sure where they came from, but they kept appearing out of no where. The front desk staff was not very friendly. When I walked up to check in, I was ignored by one guy and then irritably greeted by the girl. Welcoming, right? Not only did they not have any suites (which we were told we would get one if we arrived around noon), but we were also placed on a floor that was having renovations. Next door to us. At 8 in the morning.
Not everything was bad though. Positives: The balcony view was gorgeous. Sangria at happy hour was very good. When we ordered room service, the waiter was really nice, very friendly and personable. Also the valet attendants were very nice, we barely had to wait for the car.
Overall our experience here was so-​so. We will probably not be staying here again.

Solid family hotel, all things considered. We paid a pretty hefty rate, understandable given the Christmastime shenanigans, but it’s an all-​in consideration.
With twin 3-​year olds and an infant in the party, the free breakfast was a boon. There’s an omelette/​egg station as well as breakfast meats, which is nice. The staffing was pretty poor on the weekdays, leading to long lines. They also host a happy hour with free Bud Light and terrible cocktails.
Service was pretty solid. We had three rooms booked, and one was on a separate floor the first night. The staff was nice in accommodating us by moving the separated room on the second night. Valet is quick and friendly. Car valet is $ 36 a night, pretty standard in the area. No complaints about room quality.
It’s 3 blocks from Cochon, FWIW.