FedEx Office Print & Ship Center

This is shipping and print center has everything you need to send a gift or a package of any kind. They also have computers, printers, etc. should you need those, supplies should you need. They make holiday cards, calendars, and prints. They even make canvases. I’ve use this place a few times since he moved to New Orleans and have never had a bad experience. Glad they’re so close!

While I like to frequent local shippers, sometimes it’s just so easy to knock out my shipping needs at FedEx. Easily a parking spot in front of this location, and like Greg had mentioned I’m always greeted by someone at this location. I’m usually in-​and-​out in 10 minutes max. I’ve really never experienced a line here.
The reason a star is knocked off is because the last couple of times I’ve had some issues with trying to pull files off a USB to print (and being in a rush doesn’t help), and if I haven’t emailed the files to myself there is no way for me to print at that point. I think there should be a better connect with their website and the do-​it-​yourself printers.
But the staff here is really incredibly pleasant, and helpful with shipping needs, and could probably help you with other needs.

I always like to ship using Fedex because you can do everything online and just slap the label on and bring it in. Every time I have ever been to this store I am greeted by at least one if not 2 or more people and they make me feel like they care even if I am just waiting in line.
This is my go to place for shipping needs and although I generally try to reuse boxes when I have something to ship, if it is a fragile item or an unusual size this is also a great place to get a box at a good price.
I really like that even if they are doing something, they will take a second to look and if they spot the shipping label on my package they will stop and say, ‘do you need a receipt’ and if I say no, I can bypass the line and just leave it on the counter. This is nice and makes me feel like they are aware of all of the customers in the store and genuinely care about promoting efficacy. This kind of thing is really rare these days.
They even will let you use their tape gun, something the post office would never ever let you do.
All in all, this place is great because it is full of friendly and helpful employees and they are consistently on point in all the ways that matter when it comes to shipping.

The location is understaffed and poorly organized. The last three times I have been to this location, it has taken an incredibly long time for simple tasks. The first was to pick up a package that was shipped directly there. The store never called to inform me that it was there even though my number was clearly on the label. When I arrived to pick it up (my company received a notice that the package was being returned because I hadn’t retreived it), I had a long wait in line and then they couldn’t find the package. They also had no reason that I wasn’t called. In comparison, I had a package delived to a fedex in Dallas. I was called the day it arrived and when I went to pick it up, there was almost no wait and they knew exactly where the package was located.
The second trip was to return an item. It was already boxed, sealed and labeled. After a long wait, it still took almost five minutes to get the package checked in.
Today, I needed to send a package, already had a label but no packaging. There were only two people working in the entire store. The person working the packaging had a very long, complex transaction. The other person stood around and did nothing to help those of us in line. It took almost 20 minutes to send the package.

thank you for not being the jerks the st charles store are. everyone here is super friendly. they let you serve yourself on the over sized copier. been trying to just copy something, quite simple, and the other store just wanted to make it a big fat NO. when I asked for help, they gave it, (needed to use a calculator for percents)
check out went well.

Friendly but slow as molasses. Made worse because appear to be understaffed. Waited almost 10 minutes just to check out and there was no line whatsoever. Just took that long for someone to make their way to the register…

Very professional, helpful and friendly staff! Even when it’s busy! I told them that this is the best fedex kinkos I’ve ever been to and several employees overheard and expressed their gratitude for the positive comments.

I mainly use the self service printers. You can now use drop box or your own flash drive to print files directly. If you ever get stuck with a machine the staff is always available to help. It’s quick and easy because they charge your card directly. The prints aren’t very high quality, so don’t use those machines if you need it for a fancy presentation.

Went in to get some supplies for my wife. This was my first time in the place. Heard a Good Morning as I entered and I replied. But no one came to me as I walked around with the lack of knowledge as to where anything was. After a thorough reconnoiter I found the stuff. The forms and the boxes are free and so I had no direct dealings with anyone who works there.
The air conditioning works fine and the place is clean.

The staff person was great. Too bad they shorted my work order, which wasn’t discovered until they checked it. In Guatemala.
Service: 4
Delivery: 2

If you don’t mind waiting while salespeople chat…
If you don’t mind filling out the FedEx form while the salesperson walks away and never comes back to help you…
If you don’t mind the manager telling you and the others in the long line behind you that «we will get someone dedicated to shipping here in a minute» while you’ve been standing there for 10 minutes to mail one small envelope…
if you don’t mind having to move from one register to a different one — AND wait, again — to buy an item (because they won’t let you buy it at the register that ships packages)…
Then your patience is better than mine. Go to the USPS — their service is even better than the service in this office.

I don’t like chain anything… but sometimes, chains are necessary. In shipping, it’s a must.
I have never had anything but a good experience in this location. Maybe it’s because I’ve been a shipper myself so know how to follow shipping rules. Or maybe it’s the one woman who works the receiving desk that calls everyone sweety and goes out of her way to help even the most clueless of shippers.
maybe I’ve just gotten lucky.
*Shrug*

Up until recently I had been nothing but pleased with this FedEx shipping location but I’m still so livid about my most recent experience that I felt the need to share. I went to drop off a package that I had packed myself, granted it wasn’t the prettiest packing job but it would have made it in one piece. Shirani suggested that I allow them to repack it for me. I asked how much it would be. She said $ 10-​$ 20 for packing and $ 30-​$ 40 for shipping so we’re looking at $ 60 tops being spent. They were busy and she suggested I leave the package and my credit card number and that when all was said and done they would email me the information I needed. Here in lies my mistake. DO NOT, under any circumstances, do what I did and trust a stranger to keep her word.
The initial trip to FedEx happened on a Tuesday. On Thursday I called wondering where my tracking info was and if my package had been sent. The gentleman on the phone told me that he had packed the himself and sent it out and that it had been about $ 130 total. I asked if he was joking, he said that he was not. I think my head spun a full 360 degrees. That’s MORE THAN DOUBLE what I was quoted. Not a call to confirm that it was okay, they just charged my card and sent it off.
The manager tried to calm my down but it sounded like he was just reading a script to me. They refunded me $ 40 but I still spend $ 30 more than I was quoted for ground shipping. I won’t ever send a package from here again and if you do, make sure you wait and have them pack it in front of you or they may just charge whatever they see fit to your account.

After being told they didn’t have time to help me they sent me to the self serve computers. This location has beyond ancient computers. I believe the first one I sat at was Windows 95. When you run a modern file on machine that old you are destined for failure. After wasting (and paying) over 20 minutes for my files to load and print it tells me it out of memory. It still continues to print (twice as much at the computer as opposed to their help) but the pages are blank because it was out of memory. At this point they decided to assist me. I understand they were busy but that is why I waited in line first time. The only reason for the extra star is the manager quickly refunded my time and gave me some free copies.

I had an amazing experience at this FedEx Office location. The Asst. Manager, Trilane, is FANTASTIC! He went above and beyond to ensure that my (MASSIVE) order was printed to perfection. This included multiple proofs, use of multiple machines, a complicated order and cutting process, quick turn-​around, and he did it all with a smile! They’ve won me over as a customer.

Most of the staff members were friendly. Only encounter an older one with an attitude. But can’t let that bother me too much. Every place has a stench of some sort.

I was pleasantly surprised with the efficient print service at FedEx Kinkos. I placed an online order (which was a simple, convenient process) on Friday afternoon at 2pm and my order would have been ready by 6pm that same day… if I hadn’t needed 5,000 sheets of lime green paper that the location was a bit short on. I received a phone call from the store manager just a few minutes after I placed my order online to discuss options. Since I didn’t need my order until after the weekend, he sought out a couple more reams of paper and had my order ready by 8am Monday morning. When I picked up my very heavy order, one of the employees was kind enough to cart it to my car and lift it inside for me without me even asking. My prints looked great and were neatly packaged, along with a coupon for 20% off my next print order.
This location is really convenient because there is ample parking and it’s open 7 days a week (Monday-​Friday 7am-​11pm and Saturday-​Sunday 9am-​9pm). I look forward to using the services again.

I work for a company that does a ton of printing, including quite a lot of direct-​mail postcards. I am extremely happy with the service that we get at FedEx Office. All the employees are really nice and helpful. They are very communicative. I always get a phone call confirming my order. They have come through with rush orders that have gotten me out of more than a few jams. They know our orders well enough that if something seems off, they will call to double-​check.
One employee, Mark D., has gone above and beyond. When I mentioned that we were upgrading to Adobe Creative Suite 4, he sent me a whole tutorial on how to do «data driven layout» — basically eliminating a very tedious part of my job!
I know from past experience that going into any copy shop like this can be frustrating, regardless of where you go. My advice is that if it’s at all possible, submit your order online and have them print it. You can either do the Print Online section of the website, or email it directly to them. The production staff will take care of it and save you the hassle of fighting with the copier!