Go Airport Shuttle

I bought the transfers via viator ($ 20 each way) & printed the «vouchers». I rang per the instructions to re — confirm but the operator wasn’t interested & asked me to just rock up to the counter at the baggage claim.
So 1 od the driver told me to wait for the lady to returns to the counter BUT I saw the sign that said if u have an e-​voucher proveed outside. Unfortunately u still need to have this converted to their «voucher». Thw annoying thing was they kept telling me the viator itinerary is my flight ticket.
After much palava it was sorted. No issues with the driver.
Coming back my flight was delayed & once again I rang to tell them. The operator tried telling me they don’t do pick ups at b&b but I reminded her THEY dropped me off & I got my return ticket sorted at the counter. So she allegedly change the time BUT the driver still came at the original time! #omg Fortunately some1 rang me but thru a really thick accent he told me he couldn’t come at the time I wanted to change it to. I never have such issues with super shuttle. It’s ridiculous.

They picked me up on time at 4am! Definitely pleased with that. However, I wasn’t pleased that i didn’t know my exact pickup location when I made my reservation. I did have to call a couple times to make sure of my pick up location from the University of New Orleans (the University Center is default). I did have a pleasant ride with a pleasant driver for cheaper than a taxi in the middle of the night. Just be aware you have to call and make sure they’re coming and where they’re coming. Not sure why all these other reviews are so negative, the airport shuttle is definitely a useful service, just could use a little clarification of how it all works.

Go shuttle, you had one job. I was in NOLA for an interview. Three days prior to my planned return to the airport I booked this shuttle online. One day prior I confirmed my reservation and pick up location. I waited for that shuttle for 1.5 hours. They never came. I called customer service. and this is actually the more infuriating part of this story. The service rep made up a story stating the shuttle was 15 minutes behind schedule due to road closures. 20 minutes after that I called again and she said ‘I have directly spoke to the driver he should be just around the corner’. 20 minutes after that I called and instead of speaking to me the customer service rep immediately transferred me somewhere else. I was clearly frustrated standing outside in the NOLA heat being lied to by the customer rep. The next person I spoke to apologized and said she would locate the driver, 15 minutes on hold and she then came back only to transfer me to another rep. I was clearly beyond frustrated at this point. This rep had no idea why I was calling. There was no communication from one rep to the next. She again placed me on hold for another 20 minutes. I was essentially in tears out of frustration. She came back stating ‘I don’t know where the shuttle is or what happened’. I have never experienced a business with such disregard for their customers or the high stakes of causing missed flights. Über to the rescue. Only slightly more expensive but reliable, friendly and wonderful at communication. I luckily made my flight with 30 minutes to spare. Please spend the extra money and opt for an alternative route to get to the airport. The airport shuttle is unreliable and unprofessional.

No problemo here. Got off the plane, got my luggage, walked up to the shuttle desk, and paid $ 31 (round-​trip) to be taken to the warehouse district and booked my pick up for my flight home. Got to the hotel safely. I was picked up to fly home on time. I asked über how much it was to the airport and it was about $ 30 each way. End of story.

From my experience the drivers are pretty professional and informative, however that’s as good as it gets. After getting a receipt for the wrong pick up location, I informed the woman at the counter who said «just call tomorrow to correct because her system was acting up». So I call the next day where I’m rudely greeted and told that they can’t accommodate the change even though the hotel I originally requested a pick up from is literally right down street. This after the lady argued with me about their information being correct from the beginning, lol. What great customer service!

Operates under
and is a GO Airport Shuttle franchise.
Sadly, they’re the only shuttle service available to take you to/​from the airport. In short, take a cab and don’t use this company. A cab is cheaper for parties of two or more, and there is zero chance of a random cabbie being less professional than this company.
I had the pleasure of a female driver announcing to the whole shuttle as I got in, «Where have you been? I made two stops here for you.» I politely told her that both the doorman and I failed to flag her down as she drove by the hotel at 10 mph. It normally helps to stop to pick up a passenger.
Horrible service operating a monopoly. Do yourself a favor and take a cab!

Also goes by AirportShuttleNewOrleans dot com or Air Port Shuttle New Orleans. Absolutely abysmal. Shuttle was in terrible condition, and late, and picked up 4:05 for a 5:45 flight (you enter your flight time, they assign a shuttle). Waited at the last pickup point for about 5 minutes, then drove 5mph to the freeway while the driver talked on his com. Made it to the airport with only 1 hour til flight, luggage was late being checked (not guaranteed to be on flight) and barely made the flight. They should be ashamed being the only airport shuttle in town. Find ANY other way to the airport.

It takes a lot for me to write a negative review. Do not use this company! I have been a French Quarter Concierge for 2 years and this company is the WORST I have ever encountered. I have seen them strand people here — and I have to tell guests to request a refund. I had one guest try to book through me and they denied my guest servie — then the guest booked online through the same company. Do yourself a favor and USE A TAXI!