Hilton New Orleans Riverside

The service is good in general, but the stuff is not trained well. The guy on a reception desk is a fancy slick ignorant moron. He have sent me twice to open my room when he did not properly coded a key. He did not apologize. Also, he forgot to give me breakfast vouchers mentioning free breakfasts. The lunch in the restaurant is very bad. The fried catfish is prepared tasteless, without any sauce and impossible to eat, because of specific catfish flavor. The breakfast is only good over there. My impression that the ignorance of Paris Hilton is upon of the HH net.

About $ 35 + tip by taxi from MSY airport. Great check in experience with Brandon, quite charming. Spotless room, nice city view, all amenities seem great. My conference provided free wifi. Laissez les bon temps rouler!

Stayed here for a basketball tournament (Super 60). Very nice hotel and rooms. Beds are comfortable and the rooms are updated and clean. Great location! Would definitely stay here on my next visit!

I stayed here for a convention this past week. The building is huge, so give yourself enough time to walk from building to building. I like that it’s connected to the Riverwalk, so you can get from the hotel to the convention center mostly indoors (air conditioning!). I generally enjoyed my stay — the lobby areas are kept clean, the elevators arrive promptly, and the central location (at least, for what my plans were) is outstanding. I also appreciated that housekeeping didn’t move all my stuff around when they cleaned the room, as happens in some hotels.
The room had little problems — like the shower curtain had a hole in it, and the bathtub’s drain didn’t like to stay up. I didn’t pay for the room, though, so it’s hard to find anything worth complaining about.

I stayed at the hotel for two nights prior to my cruise. It was extremely convenient to the cruise terminal as it was in walking distance. I loved the location of the hotel with easy access to the river, mall, French quarter, and bourbon street. The trolley was located right outside. The hotel is huge but had s good restaurant and Drago’s restaurant in the hotel was good as well. It has a nice bar area. We stayed in building 3 with a pool view… which was not functioning and under construction. It would’ve been nice for them to share that information. Staff in hotel restaurant were not great but Rico in the bar area was fantastic. Room was clean and in good condition for the most part. Bathroom grouting needed redone in the shower. Our room was quiet and we never heard the neighboring rooms. Do expect to walk in this hotel a lot due to the size. I would stay here again.

If you’re on a business trip stay away from this hotel.
1. The rooms do not have closets. If you find yourself here, hopefully you have packed your finest wrinkle free sweatsuits for all your meetings.
2. If you have a FedEx package delivered to the hotel, you must pay a «handling» fee of $ 10 to PICK IT UP YOURSELF. If you have a bellman deliver it, you will be charged an additional fee.
3. High speed wifi is $ 14.95/day. You cannot purchase more than one day at a time, so remember when you first logged in so you’re not working on any documents when you’re suddenly booted from the system.
4. The front desk staff will make an attempt to upsell you to a nicer room on the executive floor. It will cost $ 60 more per night. If you’re going to pay over $ 300 a night for a room here, you are going to be very sad. Just keep walking until you get to a better hotel.
5. Housekeeping is nonexistent. Do not hope for more towels. You will be hoping in vain.

A six day business trip May 4 – 10 turned into a nightmare when over $ 1300 worth of jewelry was stolen from our room-​The room safes are faulty and apparently do not always close all the way – no doubt housekeeping is aware of this and took advantage. What was more upsetting was the attitude of the hotel management and security! They kept insisting we left our jewelry at home and would find it there when we returned – which of course was not true. The security staff is a joke and does not inform hotel management of guests – when we complain to management they said they were unaware and once again tried to write it off – obviously we were hoping we would «just go home and forget about it” – well we haven’t forgot about it Hilton! Your protocol for handling customer relations is terrible – the worst I have ever dealt with! 6 days and thousands of dollars spent at your hotel – never again!

They failed to inform you that there is construction going on outside your window starting at 8am on the pool side. The Windows are also covered from the outside so you might as well not have a window in your room.
I was not able to check in until 315. It was horrible!

I was utterly disappointed with this hotel. It fell well short of my expectations — ESPECIALLY since the room type we’re in is selling for well over FIVE HUNDRED DOLLARS per night! We did not pay that much — I booked an award stay — but if I had paid that much I’d be out of my mind livid and demanding a refund.
This is a convention hotel. That means it’s huge, and you need to plan 20 minutes to get from your room to the outside or the parking garage or anywhere because you have to hike through a maze of second and third buildings, convention space, and forever long hallways.
Our ‘suite’ had NOTHING at all that typically qualifies a room as a suite. It was spacious, but oddly just empty blank undecorated space. There was a mini fridge, with a rude plaque stating that the contents were electronically monitored — even though the fridge was EMPTY! So you don’t want me to what, disassemble and steal the fridge interior??? So tacky.
The furniture was all in terrible condition. Beat up, drawers wouldn’t open/​close, glass table tops with smudges/​fingerprints, dirty smudge/​streaks on random walls, beat up table edges, peeling veneers, moldy looking shower grout, etc.
There was literally not even an extra blanket in the room. I had to call down to ask for one and they brought me a sad, ratty looking rag of a blanket. It was downright embarrassing. I have seen homeless people with nicer blankets!
From trash in the elevator and hallways to cigarette butts just outside the doors to stained hallway carpeting, this place just feels like a dirty, grimy, smelly, run down old town Vegas convention hotel.
The ‘executive lounge’ was an absolute joke and not worth the elevator wait to get to it.
The parking garage is dark, scary, and very very smelly. Oh and it costs $ 39/​night.
The only good thing I can say about this hotel is that it’s a great location, right on the river and walking distance to the French quarter (just under a mile away).

I thought I posted this review last year, June 2015 But it’s been in draft form all this time. OK here goes:
Was here for a convention and I absolutely loved this hotel. Was on the 25^th floor with a fantastic view of the river. The room was super comfortable; internet was nice with a strong connection. Refrigerator was nice and cold. The amenities on the executive level were well worth the upgrade. The full continental breakfast has wonderful fresh fruit and fresh juices. Also hot oatmeal was served with an assortment of pastries, cereals and breakfast cakes. Would definitely stay here again if the price is right.
Note: I happened to book way in advance and got a rate of $ 170 at the executive level. By the time the convention was rolling around, the rate had gone up to $ 320 and the week before the convention I checked again because I was thinking about changing my dates and I was told the rate was $ 540 PER NIGHT!!! So glad I booked well in advance. Would not stay at either of those ridiculous rates; but would definitely stay at the rate I was blessed to grab.

Had to switch to this Hilton for last night in town as town was virtually sold out per several conventions going on and the gearing up for Jazz Fest. Very large convention center hotel that is «worn» and somewhat tired. Considered sending GM an email last night regarding my room and a few concerns but I believe this hotel gets so much traffic it might be due to that. Fairly convenient to everything and connected to the outlet shopping and very short walking distance to all the neighborhoods.

Filthy and gross are possibly the nicest words I could use to describe my stay at Hilton New Orleans Riverside.
If you enjoy rolling around in the toxic grenade spillage of Bourbon Street and are looking for a short walk to a hotel that can only be described as the wet rash of Spring Break, then this Hilton is for you.
I’m uploading pictures of a towel with mysterious dark stains on one side (do check both sides of your towel before use). I’ll also upload pics of some kicked over food that sat in the hallway for 12 hours… keeping in mind the dish had been waiting in the hall for a day and a half before that.
Unfortunately, I don’t have pics of the crusty yellow spots on my sheets as the lighting wasn’t good enough to pick that up. Is it worth mentioning there was no hand soap in the room? No, you’ve guessed by now that clean hands will be the least of your problems at New Orleans Hilton Riverside.

The best part of this hotel is in the name… riverside! Be sure and ask for a river view if you’re into that (we are). This is also one of the downsides… when ships pass and blow that horn you’ll sit straight up in bed!!! Lucky me… I can go right back to sleep.
Otherwise, this is another corporate plain vanilla experience with smallish rooms and smaller bathrooms. And the hotel bar is just that… a hotel bar. Yawn. On the upside it does connect to the mall, and is close to the port and convention center. The location is actually right in the heart of things, while being out of the French Quarter. So if you are a Hilton Honors members and want those points, this is not a bad place to lay your head. But for whatever’s it worth we only stayed here once.

Located slightly outside of the French Quarter, the Hilton is conveniently located to reach nearly any spot a tourist might like to visit. It’s a 10 min walk to the warehouse district, French Quarter and central business district. The river walk is just steps away.
Rooms are clean and comfortable. We loved the bath products in the room — not overly scented.
It’s strange that the room we booked with two queen beds came with just 3 towels. That was quickly resolved.
If you’re a Hilton Honors remember you get free wifi. A huge perk. There are also computers on the 2^nd floor lobby available for you to hop on the Internet and print for free — great for those last minute things you forgot as well as your boarding pass.
We’d stay at the Hilton again for sure!

This poor rating is mostly due to this Hilton’s sneaky policy regarding packages sent to the hotel. Before my stay here, I had called in advance and spoken to someone at the front desk and asked about having packages mailed to guests. She said it would be no problem send items in advance (liquids I didn’t want to bother with at the airport) and they would waiting for me at arrival. Once I got there however, it seems that the hotel doesn’t directly manage packages sent via carrier (UPS, FedEx, etc). Instead they outsource to a small company within the hotel that charges outrageous «handling» fees. For $ 12 worth of goods (with postage), the hotel’s «handling» partner wanted to charge $ 26 in fees only mentioned as an «Oh, by the way…» after I had signed the UPS receipt claim!
So just know what hidden fees and items may be charged during your stay here. Otherwise, apart from my day of frustration and brooding, the rest of my vacation was fine.

It was Christmas and my parents 35^th Wedding Anniversary celebration. The stakes were high and Hilton Riverside messed up. Their make-​up set the gold standard that all companies should aspire to in customer service.
I ordered $ 100 in room service to surprise my parents when they checked in. Hilton mixed up the rooms and delivered the room service to the wrong room. From the moment I called, Hilton said they would make this right and boy did they.
They delivered the original $ 100 in room service alongside two complimentary breakfasts for my parents and they refunded my original $ 100. This reaffirmed my choice to go Hilton when I do travel for business.
My parents felt spoiled and I used the $ 100 (and then some) I saved on room service to get my parents an extra night at the Hilton.
Thanks for saving Christmas and understanding the high stakes and delivering beyond my expectations on the second attempt.

Great hotel! Good service, great views from your room and best of all the location of this hotel is great. Near the cruise ships, near the convention center and near the Riverwalk.
I love the beds, they are so nice at all Hiltons. The pillows are the best and even the sheets are nice. Five stars all the way!

Very disappointed! It was a nightmare. Prior to my arrival, I wanted to make sure my work paid for everything and that I wouldn’t bd charged. I was on freakin hold for 1 hour. Finally spoke to someone and they assured me my credit card will only be used for incidentals. After I left and checked out, guess who’s credit card they charged? When I called they said they couldn’t change it.
Not to mention, they put my family in a wheel chair accessible room. Everything was short and there was no tub. I couldn’t give my baby a bath. When I told them they couldn’t move me until the next day.
Horrible. The only good thing about this hotel is its location. If u can stay somewhere else nearby, u should.

Very conveniently located by the riverwalk for shopping, run or stroll, great view. Across from Harrah’s Casino for some adult fun. Next to local restaurants for authentic New Orleans cuisine.
The hotel itself is very clean I have stayed here several times and have never been disappointed! Rooms are very clean very updated, does not smell like smoky or old. Each room is equipped with a small fridge and if you want to heat up food the café on the 2^nd floor will allow you to use their microwave. Its not cheap but very worth it!

For you char-​grilled oyster fans in the audience, Drago’s is your kind of spot. Sit at the counter, their oyster grill is right in front of you.
The grillers make you feel right at home with LIVELY conversation.
Enjoy to your hearts content. Add a couple of cold beers and you’re walkin’ down Broadway.

Gute Lage, moderne Zimmer und sehr viele Parkmöglichkeiten. Der Preis war nur durch das Jazz-​Fest etwas höher als normal.