Performance Motorwerks

I’ve known Pat and Tim since I was a little girl, Pat was my first mechanic when I got a car. I lost touch with them when I moved out West, came back to town with a Subaru a few years later. Went into the dealership for a part and was glad to find them again. Tim drives my exact make model and year and knows everything about my car, he’s worth his weight in gold. These guys are good, they can often diagnose my car over the phone. They do sometimes take a while to do major work but they take their time and do a thorough job, often throwing in small things like cleaning a sensor for free. Their prices are great too. They work on other models too but if you have a Subaru these guys are probably the best you can find in the South, and definitely the best in the Gulf Coast region.

My clutch went out and these guys took my Subaru in the very next morning and had the whole thing done by 4pm. I’m VERY satisfied with the work they did and they charged me a very reasonable price considering that the Subaru dealership was going to charge me between $ 200-​$ 300 dollars MORE for the same work. Polite staff, very easy to communicate with. Highly recommended.

I write this review without having work done by Performance — but I can vouch for their staff.
I was chasing a variety of issues with my Forester, and brought it to Performance for their opinion. It took them a couple of days to check it over, but then called me in to explain — in detail — the issues and their severity. They even offered to do the job at-​cost for me as I was an AmeriCorps member at the time. The bill was still too much for me to have the work completed, though.
They hold extensive experience, and are smart about diagnosing and discussing your car. I believe they love Subaru’s are much as I do, and if I am ever needing serious work done to my car in NOLA I will be taking it here.

I was convinced I had already reviewed Performance… but clearly I was confused.
More confusing? While the shop is still open (and still called Performance), it is no longer a Subaru dealership.
I’ve used them for warranty work (now will have to go out to Bryan Subaru… oh wait, my car is out of warranty) and for general repairs. The staff has been fine and the repairs have held. But c’mon the car’s a Subaru which means it’s a tank (I give Subaru 5 stars btw)

I had researched online before deciding to ignore some of the bad reviews and take my scoobie to Performance Subaru. I went in the first time to get an inspection. They were never pushy, and fixed my hanging bumper protector for no charge. The service personnel were helpful in explaining why my vehicle needed certain seals and whatnots changed.
I made an appointment for a week later, and was informed that my car would be able to be picked up that day. Later on, they called and said they needed another part, so it would be another day. I was ok with that, as I have a coworker who lives close by. The next day, I called again and stated that the part had been delivered to the wrong address. I knew this was not their fault, but I had hoped for communication sooner, so that I could re-​arrange my plans. The manager offered me a free rental car, which was excellent. The next day, my car was still not ready, and I only found out because I had called the shop. I was pretty upset by then, only because I was starting to worry that there was a larger problem than anticipated.
Four days after dropping off my car, my panic was erased when I was informed that my car was ready for pickup. The maintenance work was less expensive than I had anticipated, and the person at the front desk was very polite and patient with all my silly questions. I will definitely go back, but next time I will be more patient and let their master technicians work as long as they need to! Don’t believe every review you read!

I was on an extended cross-​country roadtrip when I decided that I should probably take my car in for a much needed oil change. The maintenance manager informed me that they were booked pretty far into the future; however, they do have first-​come-​first-​serve oil changes in the mornings on certain days (call for details — I can’t remember exactly what the stipulations were). I arrived during the specified time slot for the oil changes and I was checked in quickly and told exactly what was involved with the oil change. They even performed a more extensive checkout of the car because it was on a roadtrip. He called me over when the service was completed and noted that the technician had also recommended a tire rotation. I agreed and they completed the additional service. At no point were they pushy and they gave me several additional service recommendations that I could follow-​through with at a later time (presumably at my final destination).

DO NOT take your subaru here! You’d be better off driving to Houston to get repairs. I have a friend who’s car is there right now… and she’s on week 7 and counting trying to get it back from them. They keep coming up with excuses, finding new things wrong, etc. All so they can milk her insurance (they’re fixing it after a wreck). They initially told her it would be one week to fix.
STAY AWAY from these jerks!