Quest Diagnostics Napoleon PSC

It all started out well and not just because of the free garage parking. The receptionist was very friendly and mostly efficient. It even went well as the tech called me back into the room and drew my blood. However, she didn’t even come to the lobby — she just told me to come through to the back. She was very quick at drawing blood, and it was painless. Afterward, all she said was, «you’re done,» and left me to walk alone back to the lobby.
I was really okay with the lack of hospitality since I was in and out so quick. Of course, there were no other patients there. However, imagine my dismay, when I look at my arm and see that she scratched me with the needle AND I’m getting a dark bruise where she drew the blood! This was less than 5 minutes after I left. Now, I’m aware worse things can happen and they did their job, but that is the first time anyone has bruised me to draw blood. I won’t be going back to that location, probably even any Quest for that matter.

This was probably the worst experience I’ve ever had getting blood drawn. The phlebotomist stuck me twice and didn’t get blood return. She showed no compassion. She blamed it on me being dehydrated and my veins rolling around, neither of which are true. I’m a very easy stick actually. She had the attitude that nothing could possibly be her fault. She was moving the needle around in my arm trying to find blood. When she didn’t, she just stuck it deeper in my arm. I was so outraged I ran out crying. I’m an RN, but I wasn’t going to pull that card with her. I’ll just play it in this review.