St Charles Vision

Friendly staff that were very helpful finding frames to fit my face and style. Minimal parking which makes location difficult to get to.

They did well with making sure I got my eyes checked. Can’t complain about that. But I’m pretty I payed for more stuff than I needed to. I’m getting my eyes checked to get contacts. I’m not getting a bunch of test to see if I got AIDS or something. Just check my eyes and tell me how bad they are. I got insurance and they charged me for stuff that my insurance didn’t cover. I went to another place that didn’t do that. So yea, they didn’t need to do that and I don’t think I will be returning.

Everyone is always so nice and efficient not to mention great selection of PRADA frames

Everyone there is super friendly. The doctor was running a little behind, and they all kept apologizing while letting me know. Larry, the optician, was great. Friendly, informative, and very helpful.

Prices are above retail. Rayban glasses are actually higher then buying from Rayban… or other stores. As high as 35 $ mark ups. Having said that… Staff was very very nice and enjoyed working with my sales associate. Friendly, attentive, and kind… Just higher prices.

Terrible experience. Went here with vision insurance and simply wanted to get contacts. Expected to pay a $ 30 co-​pay only. Ended up paying over $ 114 for just 90 days worth of contacts. Was charged a $ 60 «contact lens fitting» which was simply me putting the contacts in and the docter asking «do they feel okay?» The doctor was rushing in and out so fast that he asked me the same question 3 times not even realizing. I’m going to call my insurance company because this place is a scam! Don’t go here. It’s just a fancy façade. Terrible!
Not even high end! Won’t go back!

Yep, I contracted a stye at the optometrist.
I really REALLY wanted to like this place as I’m in need of a yearly «check up» and prescription for my contacts and eyeglasses. I’ve been to several other local optometrists (the Scientologist, the basement eye doctor, Walmart) and haven’t yet found my match. This one seemed modern, clean and professional, and as I’m willing to pay a bit more for quality and convenience, I thought I would give it a try. What a mistake.
I arrived on time for my mid-​day appointment, and after filling out the new patient paperwork, sat and waited, and waited, for 30 – 40 minutes of my business day, until being invited into an exam room. Number one mark of an unprofessional office is the inability to keep timely appointments. While the doctor was «lunching» upstairs, or whatever.
Finally the doctor arrives and rushes through an unbelievably fast and perfunctory exam, during which I’m instructed to lean my head back for those awful yellow eye drops. Doctor places the dropper tip on the inside edge of my eyelid, where I develop a painful stye about 30 hours later. This I’m sure is a shared container of drops, and the applicator tip has contacted who knows how many eyes.
I believe that the lax sanitation and rushed demeanor of this particular «doctor» were responsible for a literal eyesore that lasted 4 – 5 days. Totally unacceptable.

Great service! I bought both contacts and glasses. Dr. Glaser explained everything thoroughly let me know how I was doing. I’ve never had anyone get my contact prescription right so fast. When I explained to the optician, Larry, that I didn’t want to spend a lot on glasses since I just wore them at night to watch TV at home he immediately found some reasonable and attractive frames that suited me. I used SCV even though they were not a preferred provider on my insurance. They are worth the extra cost.

I’ve been going to the Uptown St Charles Vision for several years, during the trunk show. I have always been pleased with the service and friendliness of everyone. This last trip, especially — I was almost an hour late for my appointment due to gridlock in the CBD — I sat on the streetcar for 2 hours waiting to go Uptown. They were nice enough to wait for me! And, even better the LaFont rep was there — and, i was able to pick out another pair of really cool, artsy LaFonts! Kudos all around!

I have been using St. Charles Vision and Dr. Glaser since before Katrina when they were on Carondolet. My loyalty lies with companies that do good in a community and St. Chas Vision is one. I went to get my eye test Monday, today is Wednesday and my glasses are already in… I don’t think anyone can compare with that kind of efficiency. And, Dr. Glaser is a hoot, trust him with my eyes 100%. So, if you want a friendly staff, great docs and a selection of frames you can’t beat, then shop local and stick with St. Charles Vision on St. Charles… Kudos for a job well done!

I’m in New Orleans on vacation and walk into a post. I was sober. Really. Break my glasses. These kind people fix them fast, send me back on a streetcar, and won’t even let me pay. Nicest people I’ve ever met. If I was local they’d have my business for life. My kids too.

I chose to go to St. Charles Vision because it was close to my work. I was unsure how it would go. I already had my script and just needed to get frames/​lenses. The staff was welcoming when I arrived and pointed me to the frames, indicating I could let one of the opticians know if I needed any help. They had a great selection of frames and some brands I had never seen before. I browsed through at my own pace and tried on different frames. I appreciated that the opticians did not pressure me or follow me around during this process. When I was ready, I asked for help and a dear woman named Donna assisted me in narrowing down my selection. She was honest and helpful, and we had a genuine and pleasant conversation while we finished the ordering process. I am excited to pick up my new Oliver Peoples frames on Monday!

The doctor was okay but very rushed and unable to give adequate individualized care. It seemed very routine and not set up for any true concerns of a patient. The lady taking my medical history was lazy and rude. I do not trust their opinion so I am looking for a real professional ophthalmologist — this place is only set up as a retail outlet so don’t even bother if you have real concerns about your vision health.

Horrible experience. My wife has purchased 3 pairs of chanel frames here and I have purchased two pairs (one Oliver Peoples and one Kawasaki) and have had problems with 60% of our purchases from St. Charles Vision.
However it is the most recent visit that will insure that we will never return. My wife had a pair of Chanel frames that literally broke (sheared cleanly) when she was taking them out of the case. They broke straight across the narrowest part of the nose bridge. The glasses are one year and two weeks old. Over the phone, we were told to bring them in and they could get them repaired under warranty. We live downtown, so getting there is a hike, espeically during rush hour. After arriving, my wife was told that they could not be covered under warranty and that it would cost another $ 360 to repair the front of them (and that was giving us a big discount due to the fact that we have bought so many pairs of glasses there) — Talk about a bait and switch. Fortunately, my wife was smart enough to walk out. I called Chanel’s customer service 800 number immediately and they were appalled. They gave me the name of their warranty company and the process to return them and have them repaired (or most likely replaced) under warranty. The only charge is $ 12.50 for the return shipping. Chanel customer service told me that it was completely improper for the store to try to charge anything and repair them themselves. They have a national warranty company called Luxottica who handles all of thier repairs. She was going to escalate this today with Chanel and would be contacting St. Charles Vision for the poor way in which they handled this. As the Chanel customer service rep said, «We are a luxury brand and value our customers… I will do whatever it takes to correct this for you…» Clearly this was a ploy to get another $ 360 from us — not a good way to treat long term customers. Unfortunately the next closest Chanel frames dealer is in Baton Rouge, so I will be buying my glasses from there now. I will never return to St. Charles Vision. Nice frame selection (best in the city), but with such an awful experience I can never walk in there again.
Additionally, my wife’s other two pair are fine, but both my Oliver Peoples and Kawasaki frames did not last very long. The Oliver Peoples made it two years before breaking and the Kawasaki’s developed a film where the coating was literally coming off the lenses. I wear contacts 90% of the time, so for these to go bad so quickly given that I wear them only at night when I am home watching TV after I have taken my contacts out, I would say that thier quality would rank as poor in my book.
Nice location uptown, nice selection of frames, horrible service, bad lens issues, and the worst bait and switch that I have seen in years with my wife’s Chanel frames. Not a place that I will ever shop at again… I would suggest going elsewhere, as in my case they did not stand behind thier product.
Chanel, on the other hand went above and beyond to help when I called thier 800 number and I will remain brand loyal to Chanel. I will just have to buy my products elsewhere (lenscrafters in Baton Rouge at the Mall of Louisiana is the closest dealer to New Orleans). I am sure that they will welcome our business moving forward.

I’m still not enamored with the frame selection, but what I am impressed by is the contact lens fitting and service. Seriously, the best explanation of how to use contacts w/​my aging eyes in quite some time without condescension or resignation. Also quite accommodating if you have a piece of a broken lens in your eye you can’t pull out yourself!

Seriously the best selection of cool frames I have found in the city.
I am currently on my 3^rd pair of glasses (another symptom of olé-​lady-​itis) from St. Charles vision. Every time I go here the staff is very nice. I can usually get an appointment on the day that I want it. They have my glasses ready in a week. AND, I can stop by anytime to get them adjusted for FREE. Sure, they are a little pricey, but you get what you pay for, and I think this place is worth the price.
The ladies behind the counter have been super sweet to me and my partner even remembering that we got married last October, after we came to get her new frames just before the ceremony.
Love it here!

Yes, I got sucked into the fine looking Gucci glasses, No, I didn’t need them, but I must say I look real good in them. Yes, the place is kind of expensive, but the glasses are fine. They have frames there that hardly anyone else in the city has and the lenses look so good. They are super thin and I love them. This place saved me from the hell at another optical place and I spent a little less than the competitor. I think you get what you pay for, so if you want to be in style, you have to pay the price. The staff does seem a little stuck up sometimes, but it’s all good, I am kind of difficult myself, so it’s all good. They made me look good and I can see, so that’s all that matters, right?

The plastic «wire» holding a lens in my glasses broke and I really needed to get them fixed. I found this place on Unilocal and thought I’d give it a try.
They were nice, friendly and offered to fix my glasses for ten bucks while I waited.
It took a lot longer than they expected as my glasses were playing difficult, but they fixed them with a smile and still charged me just ten bucks.
What can I say other than 5 stars:)

I’ve never worn glasses, but I’ve reached the age where eye wear is becoming a necessity. And thus begins my saga…
I saw an ophthalmologist and he wrote me a prescription which I brought to St. Charles Vision
The woman who helped me pick my glasses was really nice, stayed within my price point and helped me find cute frames. The lens were OMG expensive, but my friends who have worn glasses for years said that the price was within acceptable limits.
Then I picked up my glasses and they made me nauseous and my computer screen was blurry… so back I went. They were really nice and the tech said that she thought my prescription must be wrong by my description. For no additional charge, they retested my eyes. Gave me a new prescription. I ordered new lenses (same frames).
When I picked those up, they weren’t what the optometrist and I had discussed so I left them with the staff. There seemed to have been a data entry-​type error when they were ordered.
The next day the store manager (Chris who is great) called and I went back in for a few measurements and we ordered a 3^rd set of lenses.
And yesterday, low and behold I have glasses. While getting the glasses right took awhile, the staff was really helpful and friendly and I paid no additional charges after the initial one.
Let’s hope for fewer headaches and a greater ability to read comic books.

Hooray! I can read street signs again! Thanks St. Charles Vision for restoring my sight to, comparatively, superhuman levels with these spectacular (pun intended!) new glasses!
Everybody here was super nice, and Val was awesome for spending so much time helping me find frames I actually liked. (Apparently styles have changed somewhat in the 10 – 12 years since the last time I visited the eye doctor. Also, I am not stylish. The new, hip eyewear that’s available simply does not work for me. Give me last decade’s styles, please.)
My favorite part was the fact that the doctor actually agreed NOT to do the horrible numb-​your-​eye-​and-​stab-​it-​with-​a-​pokey-​thing test because I whined about it. Really didn’t expect that to work, and am quite glad it did. Also, they totally looked up my insurance for me, because I couldn’t find my card and had no idea who the policy was through, but they magically found it for me with nothing more than my name! And employer, maybe. I don’t know. But it rocked because I was able to avoid spending far more money than I actually had to. So maybe that was my favorite part. Hard to say.
My glasses rock, I’m excited to have a new prescription to replace the one I’ve had since high school, and in another decade or so, I’ll totally be back!