Touro Imaging Center

Sometimes you have to have your innards looked at by medical professionals. And as far as radiology centers go, this one is pretty nice. The waiting room is a clean airy space. There is plenty of parking; note that the parking lot is accessible from Napoleon Ave only, not Claiborne… which is probably safer.
The staff was pleasant and efficient. There were dressing rooms and a locker to place your valuables with keys so you felt safe. The imaging is unpleasant, easy, annoying, disconcerting, no big… depending on what you’re having done.
Because of the location, I’ll definitely be moving all my testing to this location.

I have been to Touro Imaging twice. If I were only reviewing the technicians, the facility, and my experience during my appointments, this would easily be a four, possibly five, star review. The facility itself is very nice. There is a separate area just for women’s imaging and it all has a very spa-​like feel.
However, since ease of scheduling appointments, clear communication, and customer service are almost as important as the actual appointment itself, Touro Imaging falls far short of a high review.
Due to a break down in communication between my doctor’s office and the imaging center, it took over a month for me to schedule my initial appointment. I’m not saying that my appointment was over a month away from the time it was scheduled. I’m saying that it literally took me over a month to connect with the imaging center to even make the appointment in the first place. It all boiled down to a bad phone number and could have easily been resolved had anyone in the scheduling department been inclined to show even a minimal amount of initiative. I will say that after we finally connected, they were able to get me in the very next day. At the time, I was impressed. In hindsight, I realize it was a fluke.
On the day of the appointment, I arrived early as instructed and was immediately taken back. And, as I said, the staff at the clinic that handle the specifics of your appointment are top notch. Everyone was very kind, very patient, and very empathetic. They took the time to explain everything to me and make sure that I was okay throughout the process.
After my initial appointment, I ended up needing a follow up appointment. This is the point where everything completely fell apart. Again, lack of communication with my doctor’s office led to orders for my tests not being placed (which, in their defense, my doctor’s office is probably the primary reason for the issues, but Touro definitely fell short, too.) Once everything was finally settled and I was able to actually make an appointment, the earliest they could get me in was another month away. Considering the first, that this was a situation that had the potential to be very time sensitive and, second, the fact that this city has a number of other options for imaging centers that cater to the schedules of their patients by offering evening and weekend appointments, that is completely unacceptable.
In the interest of advocating for my own health, I called several times to see if I could get anything earlier. Each time I was told that I needed to speak to the scheduling supervisor. However, this elusive person was never, ever available to speak on the phone and never, ever returned my messages. I did finally get my appointment moved up, but only by few days. I will say that the lady that I finally was able to speak to directly was very patient and very kind. However, she was not really able to help, which was what I ultimately needed.
On my follow up appointment, I had to wait almost an hour to be taken back (which is pretty ridiculous for a 7:30 AM appointment.) I was instructed to arrive early, so I did, and the employees hadn’t even gotten there yet. It was just the night security guard sitting at the front desk. Why schedule an appointment for a time when there is no staff on site?
The rest of appointment went smoothly and was on par with the good experience I had on my first visit. However, they could have given me diamonds while I was there and it would not have even come close to making up for mountains of frustrations that surrounded the overall experience.
Going forward, I will choose another option other than Touro Imaging. There is no excuse for a staff that blatantly follows a pattern of choices that results in making an already stressful and upsetting situation even worse.

I went here for my first mammogram today and I have to say, the experience was as good as it could possibly be. I was registered immediately as I walked in. Questions were verbal and minimal – I had nothing to fill out. They showed me to the waiting room away from the main room and adjacent to the mammogram screening rooms. Comfy and stylish room with iced water dispenser.
I waited only about 10 – 15 minutes, and once I changed into the little spa robe, I went right into the mammogram room with one technician. She was very friendly and only had a few questions before we began. She was delighted about it being my first mammogram, and she made the process as easy as possible. The mammogram only takes a few minutes and was not only mildly uncomfortable for a few seconds at a time FYI. Very efficient and friendly place.

I love that my doctor sends me here for my yearly x-​raying. It makes me not mind so much for why I am here. This is a very nice facility for getting x-​rays. The staff is always super friendly and extremely efficient. I usually make my appointment for 8:00 a.m. and I’m prolly out in about 20 minutes. There’s a very well decorated separate waiting room just for us ladies. They always have a big jar of lemon water for anyone who’s thirsty. The dressing rooms are what one would expect while shopping at a high end boutique. Tres chic! The lockers are starting to show some wear though. In all it’s a lovely facility.