Hyundai of New Port Richey

Brand new 2017 santa fe, had it 3 weeks now almost 2 weeks in hyundai npr shop, bogs hesitates at intersections. unsafe to drive. Service managers and techs have no clue on how to fix, sent computer readouts to Hyundai america to engineers, No updates, no calls, nothing ! Over 3 weeks in shop now no fix, however owner of hyundai npr is in contact with me daily trying to resolve issues with regional and national engeneers! Rep at Hyundai motor america is worthless, wont call back, cant get her supervisor treats me like I bought a used dishwasher, her name is Anita in atlanta (770)739−9456,If you have a Hyundai issue and get stuck with her dont accept it!

This place is great. They’ve been super handling my regular maintenance. Most recently I had an electrical glitch with the seat control at 3:00pm on a Saturday. They fit me in right away and diagnosed the problem. The replacement part had to be ordered, but they gave me a loaner car. The car was delivered back to me spotless. It doesn’t get any better than this.

I’ve taken my Hyundai Sonata there twice now. I would not suggest taking a busted toy wagon there much less a car. The first time we brought the car in, it was for a factory recall for the brake lights because our tail lights were not turning off and the traction sensor light was on. No, big deal you’d think. We took our car and were told no biggie, it would be fixed by the end of the next business day. The next day, true to their word, we were told that our car was fixed and we could pick it up. I got into the car, turned it on and moved it maybe 10 feet when the same sensor light came on again. Turned the car off and back on to «reset» the sensor after being told that sometimes the sensors «just need time to reset» and that «everything was fine». The next day, the sensor was still on. We called the dealership and were told to bring it back in and they’d look at it. On the way from my work (in Palm Harbor) to the dealership, the brake lights never cut off and the brakes would not release properly so they stayed engaged the entire time. Long story short, while installing the new little rubber piece, they broke the switch completely. Fast forward to two weeks ago, and the car started having intermittent starting issues. So while on vacation, my husband took the car in to have it looked at. It was a small plastic piece in the starter that was breaking/​broken. They also repaired factory recall in the steering column. We dropped the car off, were told it would be ready the next day. True to their word, the next day we got the call to pick up the car. We picked it up, turned out of the parking lot onto US HWY 19 and didn’t even get a mile down the road and the check engine light came on. This was the first time that light had ever come on. We went back and they gave us back the rental car and told us they’d have it ready the next day. We again picked up the car. The tech said they reset a sensor, because «sometimes that just happens» and within 50 miles, the check engine light was back on. We brought the car back again. We given another rental car and told they would call us when it was ready. The next day, we picked up the car again. This time the tech told us that it was a knock sensor. Two separate car issues, five trips to the dealership to get the car right again.

Scott Fink and my sales guy Mike Patten always get it done. you will get the best deal there because they do so much volume they can go lower then any other dealership. They will make it happen for you. Three Genesis Coups later and they did for me and it my range. Tanks guys.

Went in looking for used cars; told me they didn’t have any and neglected to tell me the used lot was a few blocks up the road.

This dealership and their sales people are about as shady as they come. They will tell you anything to make a sale. They sold a car to an 80 year old woman with dementia. That’s about the lowest of the lows. No moral values. Makes me sick to my stomach.

I’ve been coming here for recalls and regular oil changes. Although the wait can be kinda long at times, service has always been good. Never had a problem here. Friendly people and a decent waiting area with coffee and cookies.

I’ve been car shopping for a while. Drove I and got out of my car several times to look at various vehicles. Was never approached. The salesmen were just standing by the door doing nothing. When I approached them they had to finish their conversation before talking with me. Showed me the car and despite my interest never asked if I wanted to take it out. Asked for an info book and they looked at me like I was crazy. Asked about warranty and they started trying to up sell on their protection plans. Got in my car and left.

This place has the absolute worst customer service in the showroom that I have ever experienced. Marco C. and Steve S. were hands down awful!!! Rude used car sharks. Mind you, I received a letter from the GM Jason O via Steve S that my CC was pristine commodity and they wanted me to consider letting them buy it outright. Stating Jason would be willing to pay significantly over book value for it. All they wanted was a ss number to run a credit report. The constant back and forth was condescending and put me down because I asked for a price on the trade vehicle and a price on the purchase vehicle. Marco was very aggravated and kept pressuring me for a ss number «to help me». It doesn’t matter what my payment is or what I plan to put down or anything on financing at all. I wanted 2 things: 1) a real fair market price for the used car I was interested in which I pulled up the range on kbb and showed them and they were 2k over the highest number on the range and 2) an fair trade value for my car. Period! Everything else doesn’t matter until I decide I want to move forward if the numbers were good for me. They refused and were only interested in what I wanted my payment to be. They ran my credit with a lender, which I did not authorize! They Lied and said they were only checking my credit with a soft inquiry that would not go on my credit report. They are bad and an embarrassment to the VW name. Cons who belong in a low class 2 bit used car lot, NOT in what’s supposed to be reputable dealership.
I have NEVER had such a horrible car experience in 40 years. BEWARE for this place.

They say Express Oil Change, and they keep you there for over an hour. I was there on a Friday afternoon, I was the only one in the service lane, go inside and it took about 5 minutes before someone asked if I was being helped, ridiculous. I was about to turn around and take my business somewhere else.

When I bought my car, the service was great. Now that I’ve had the car for 11 months I find out that a lightbulb isn’t covered under warranty. A lightbulb! Warranties are for defects, something that’s out of your control. Light bulbs being one of them. I wasted gas and almost a 20 mile drive to spend $ 66 for something they told me would be covered. Afterwards they decided to cover the lightbulb since I was told otherwise before driving down there, but warranties should be one or the other. They fail to mention that it’s a 1 year warranty or if you’ve reached a certain mileage it’s whatever comes first which makes no sense to me. Unfortunately for any upcoming issues I may have, I think I’ll stay in town to get them fixed rather than driving out to port Richey for repair.

My husband and I purchased two 2015 Sonata’s a couple of weeks ago. This makes our 6^th vehicle we have purchased from the New Port Richey store. We have always had great service and have always been pleased with our purchases, hence the 6^th car in 4 years. We have recommended several people as well who have purchased including both sets of neighbors at two cars each for the same dealer.
However, this experience has been less than pleasurable. They did not have the color combination my husband wanted so they opted to get a car from another dealer in the area. When we went to sign the paper work on BOTH new cars, we found a scratch in the paint. We reluctantly signed the papers with an IOU to get the paint fixed and the front license plate holder removed and the wholes covered (why would they even put those on vehicles when not required)?
The car has been at the dealer all week NOTHING HAS BEEN DONE. Multiple phone calls have been made and NOT returned. When we finally did get someone, we were told it cost too much to fix the damage and they were trying to find somewhere cheaper. SERIOUSLY? This is unacceptable all the way around. My husband has been driving a less than optimal loaner all week and they have not even touched the car or attempted to get it fixed.
Is this the type of service you expect especially with out purchasing history?
We are very disappointed in the service, the lack of communication and the over all experience this go around. If we stay with Hyundai in the future a new dealer it may have to be.

We are a family true to Hyundai. The service is great, the people are welcoming. We keep in touch with both our salesman and looking forward to future business.

Under the leadership of Mr. Scott Fink, who is the CEO of Hyundai of New Port Richey, I find the customer service of this dealership the BEST. From Sales to Service including the Service Director Mr. John Little, who have provided me with a World– Class Customer Service. If I need to replace my current Hyundai, I already know where to go and purchase another Hyundai.
Thank you Mr. Scott Fink and John Little.

We recently purchased our 2015 Hyundai Sonata Sport from this dealership and have to admit that it was the best car buying experience we have ever had. We were originally very apprehensive over the brand and unfortunately despite three of our friends telling us to go here first, it was our last stop. Our situation was a little unique as we are rebuilding our credit and were extremely upside down in our current vehicle.
The experience started with visiting the website which is extremely easy to navigate. We selected the trade in calculator and provided contact information. Less than 24 hours we were contacted by Karen Fitch (remember her name). Karen gave the opportunity to hear our entire situation prior to jumping to «sales mode». She asked really great open-​ended questions to be able to position herself how best to serve us. After gathering all of the information she came back with some options for us. Karen invited us to the dealership to solidify the information and explore the Hyundai brand.
Upon arrival to the lot we were greeted promptly by associates out front. They let Karen know that we were there and retrieved her for us. We were completely shocked at the amount of people that were there, both staff and customers. When Karen met us it was great from the first handshake. This being our 5^th dealership visiting in the area, we were waiting for the «bait & switch» sales technique. That never happened. She was as genuine in person as she was on the phone. She worked with us for 3 hours to ensure that we were completely comfortable and satisfied. We drove several different vehicles and asked a lot of questions. She did all of the leg work for us and was able to finally present a solution that worked for us. She worked very hard to get us what we wanted and bridged that with what was realistic for our situation.
As we concluded our buying experience we were met by Courtney Cohen a Finance Manager to sign all of the paperwork. This is where it typically gets hairy for most car buying experiences. Typically they get you into that little office, push all of these extras that essentially balloon your payment another $ 100 a month and they turn all «salesman’ish» on you and often loose the relationship you created with the sales associate. Yet, Courtney was just as genuine as Karen and continued the relationship that Karen started. He introduced himself, asked about what we did and talked to us like we were people equal to him. He presented all of the options and went deeper into the explanation of options and how they benefited us more so than anyone has ever done before. We declined a majority of them but with his help we were able to select what would be most beneficial for us and keep our payment comfortable.
Overall — As stated in the beginning, this was the best car buying experience we have ever been through. We are so satisfied with our choice to go with Hyundai of New Port Richey. I’m a firm believer that «people buy from people» and the interaction we had with both Karen & Courtney solidify for us that it is possible for «people to sell to people» as well. For the first time we felt like they represented us and had our best interests in mind when dealing with our sale. If you’re looking for a car and have an interesting scenario you have to work with, we highly recommend going in an asking for Karen Fitch. Let her know that Josh & Shawn referred you. You will be shocked with the level of service you receive from the associates that make this dealership successful! This is a relationship that will continue in the future for us and when we are ready to replace our second car, it will be a Hyundai from Hyundai of New Port Richey.

Poor form. My young friend purchased a 2012 Hyundai from this dealership. Less than a month later the battery died and they refused to give her a new one. Regardless of whether the car was under warranty or not, this was a large purchase for a young person. The expectation that the battery will last more than thirty days isn’t unreasonable.
Of course they’re all smiles and friendly when you come in to buy something, but it is on the other side of that purchase that shows who they really are. This was a very powerful message about what one can expect from this dealership. They’ll smile until they cash your check and give you the finger once they do.
I dislike companies that don’t practice good and fair customer service. There are a lot of dealerships in this area, find one that doesn’t take advantage of people.

A few different people liking me at this facility. I am NOT happy about that they tried to make me purchase things that were not necessary I did not want those items North were they necessary for my car to run efficiently and properly. The waiting is always longer than they tell you so be prepared. Get there early for the cookies because their freshly baked out of the cookie oven and they taste delicious. And even sugar free! I’m glad to have bought my car from this place but I loathe going there.

My sister and I were assisting our parents with a used car purchase. Scott was very helpful with finding a perfect match even though there were some delays in their decision making. He worked with them through the financing and made the stressful part of the transaction extremely easy. We did have some challenges. My parents had been to the dealership twice to visit a car they liked. They did not put money down. When they went on the third day, they found the car sold. Scott helped them again find a suitable car and yes, it was more expensive. This was a bit disappointing but ultimately my parents got the car they wanted with a great customer service experience. We would recommend this dealership. They have a large inventory and terrific customer service.

Best Hyundai pricing I could find between Orlando and Tampa.
Contact Jeena Verdelotti, Internet Sales Mgr.
Up Front, no Bait & Switch, Easy.

I agree with the previous poster that they do try to work things to get more money from you, but I feel that they are legitimate in how they do it. I have never been scammed here (although I could have gotten a better trade-​in), have always been greeted with a smile and have gotten great service.
It’s a car dealership. Read Consumer Reports before you come in and be prepared. You’ll do as well or better here as anywhere else.