FedEx Office Print & Ship Center

UPS is so much better as compared to Fedex. Every single time I have to come to a FedEx I cringe worst customer service ever. It’s impossible to stop at a FedEx and not wait for at least a half hour when you have already pre labeled prepaid boxes. Representatives will not allow you to leave them just seems like everyone is lost. Tried out new Rochelle today since white plains is the worst and it is just as bad. Also overheard by an employee to employee phone call that its the same owners. Always ups hands down my go to.

Unfortunately there is not a Zero start option, this is what this place deserves. My whole experience was a disaster. It was around 8:20 pm on a weekday, and as soon as I walk in the store the lady behind the counter started giving me attitude. (They close at 9 pm) so plenty time to send a fax.
She did not answer when I said hi, I asked her for fax service, and without open her mouth pointed it to the left. I have to say she was talking on her cellphone, and made me feel like I was bothering her. I tried to ignore her attitude, until I needed help with the fax machine, and her answer was making a very disrespectful sound telling the other person on the phone, to wait for her.
She rolled her eyes, so I couldn’t take it anymore. First of all this is not free; that’s what I told her, and second of all I asked her why she was giving me attitude? the answer was even worst. Literally, She yelled at me I’M NOT GIVING YOU ATTITUDE”. Well, I ended arguing with her, and got my service at Staples. This place is always like this. Worst customer service ever.

The most unhelpful staff. Couldn’t open the door for us as we struggled to carry a very large box outside. Both associates were on the phone the entire time we were in the store and just stared at us blankly when I asked them to help us and barked that they were busy. One associate said in a nasty tone «how do you want me to help you?!» Wow. When you hate your job it shows.

Never have i ever seen employees at any sort of establishment treat customers this poorly. I mean everyone comes across the occasional guy behind the counter who doesn’t want to be there, but this entire staff is beyond rude and they dont try to hide it. Seriously fedex you need to straighten up your employees

Except for its utility (at the very least) as a pkg drop-​off place, this particular FedEx store is really, really bad (and I’ve been to great ones, btw). It’s like a forgotten, forlorn outpost for misfit employees; it’s kind of a mess, too. Went there to print something from a thumb drive, but apparently, and no one said anything nor was there a sign, the printer computer can’t handle files of a certain size (file was actually 1 mb!). This froze up the print computer (i should say computers because when one didnt work i tried another, which also froze). Well, this sent an already surly female employee into a smoldering rage that she could barely contain. Red-​faced she started asking me questions about what was I printing, and that these computers arent like desktops, they cant handle big files — she was kind of like Scotty and the dilithium crystals. I was apologetic but she kept going on. Then she tried printing from her computer and couldnt do it right away, which got her even more flustered. When asked what the problem was, in a «maybe I can help» sort of way — it was just printing a PDF after all — she went deeper into red faced rage mode. Probably would have hit me if she could. Quite an ordeal. On the upside, I did leave with what I wanted (thus the one star) but you’d think I’d gone back in time to 1994 and asked to print something from a thumb drive. Took me more than ½ an hour for two copies of the thing i wanted to print. To make matters worse, I was so eager to leave that I left the thumb drive! So I had to go back. Thankfully the original woman wasnt there, but another woman working there (who at least looked like she was straightening things up), looked at me like I had three heads when I asked about the thumb drive i’d left there. We did find it eventually. I’m afraid to plug it into anything, however. So, use as a drop off but anything else, stay away.

Very slow, only one clerk struggling to handle customers. Very poor customer service. Total waste of time, makes me not want to ship with FEDEX anymore. I ended up leaving and going to the UPS office in Mamaroneck.

Yeah, this place sucks a big one. I’ve had the displeasure of coming here several times because it’s the only FedEx Drop-​off location for miles.
To begin with, service is slow. Painfully, torturously slow. I once came in to drop off a package and had little time to spare. There were two people ahead of me in line, which, for the one person actually working, made it like the line was out the door. I knew I was a goner at this point. I asked if I could just leave the package, which was prepaid. Of course that would be too easy, and my request was refused flatly. You would think there would be motivation to get irritated customers the hell out of there, but apparently not.
Another time, I brought up an item to be shipped back to the manufacturer with a prepaid return label. I had to use FedEx packaging because I came unprepared. Rather than telling me, «You know we charge for the box,» he just started ringing it up. Ummm… since when do you have to pay for the packaging when you’re paying to ship the item??? Based on principle and the clerk’s total apathetic response, I removed my items from the box and stormed out, leaving the now-​unusable box behind.
I would recommend a change of staff here.

Folks, this is where office supplies go to die. When I walked into the Fedex Office Print and Ship Center, I wondered what happened to the tumbleweeds. Its presence would have certainly completed the abandoned and unkempt look that it was obviously trying to go for.
I had to re-​route a very important shipment to this location because I was never home to sign for the package. After finding no one at the front desk, Zhao finally came over and barely deigned to talk to me. I explained I had a package to pick up and after the requisite ID check and signature, he procured the package. I noticed immediately that one side of the box was smashed in like an accordion.
I was alarmed since it was a very expensive camera body just coming back from repair. Distressed, I asked what my recourse was regarding possibly damaged product. I’ll admit that I may have gotten a little angry prematurely, but a customer service professional remains calm and confident. He barely mumbled something to the effect of «We’re not responsible, call FedEx.»
I started to open the package on site and when I pushed him further, the rep became more defensive and rude. «We have nothing to do with condition of the package. We’re just a drop off station. If you have an issue, call FedEx».
«What’s their number?»
«1−800-GOFedEx»
“Do you have a pen and paper?“
With quick and rude movements, he shoved a piece of paper at me with the generic 800 number. Fortunately, the camera body was packed with security, so it didn’t look like there was any damage, but would it have been such an inconvenience to show a little customer care and explain the situation and the policies with a little more professionalism? Even if the policies didn’t favor me, Customer service requires a human touch which this rep clearly lacked.
Management needs to clean up this site both literally and personnel-​wise, and Zhao, either polish up your customer service skills or go find another job.