Allstate Insurance: Roger Dwyer

I’ve been using Roger Dwyer Allstate since I first started driving and currently have numerous policies here.
The quality of service is top-​notch and honest. All of the staff are friendly, and they have been for as long as I can remember. If you call with a question or problem, they will go the extra mile to help you out. When you enter their office, you are often greeted by name, as if they make it a point to remember their customers.
Roger will periodically have one of his reps call me, asking me to stop in so they can review my policies. When I stop in, Roger reevaluates my policies and suggests ways for me to cut costs.
Andrew, who also works in the office, is an asset to the Dwyer Agency. He has taken time to go back-​and-​forth on the phone with me while I set up autopay and autobill, after I followed his suggestion to do so because it’d save me additional money. Andrew is patient with his customers and dedicated to helping you, just like Roger is.
The prices are slightly high, but that’s not Roger’s fault. That’s Allstate. Roger will work with you to keep your rates to a minimum. You get what you pay for, and sometimes you’re better off paying the extra few dollars for the quality of service and having a good agent who will work with you, rather than an automated chain like Geico where they only know you by a policy number.
My family also uses Roger. When I was a child, I remember going here with my father when Roger’s father was here. This is a well-​established, local business and got to this point for a reason.

Used this agent for several years for just about all my insurance needs (i.e. auto, home, etc.). This is a small official Allstate office where the main agent, Roger is very knowledgeable. Service was top notch for several years but what prompted me to switch was when I noticed my premiums kept creeping up in cost with no claims ever filed or accidents.
All I asked for was an explanation as to why my premiums kept going up despite my never having any claims but none of the agents would return my calls for about two weeks so I left for another carrier. I figured my business wasn’t important enough for an explanation even though I had multiple policies.