Fresh&Co

The cashier was rude, she charged me more than the next person while we had the exact same order! Then lied about it!
They should have their prices displayed clearly!

The food is delicious and the staff is absolutely amazing!!! First time ever being to NYC and they definitely made the trip worth it, they are so friendly. Tyrone really has a great team!!! Must go eat and visit with the team, they will have you laughing the whole time you’re there!

NEVER ORDER — DELIVERY TOOK 2 HRS. FOR A SOUP AND TWO SALADS.
My office is 2 blocks away. I ordered at noon and was it would be here in 45 minutes. At 1:15 I called and was told the delivery just went out (over an hour after it was ordered). At 1:30 I was told the delivery boy did not have a phone with him so they couldn’t reach him.
At 1:45, almost 2 hours after the order was placed, I was called by another building saying the delivery boy had delivered my order to THE WRONG BUILDING. At 2:00 a manager called and said it would be delivered.
THE ORDER ARRIVED 2 HRS. 15 MINUTES LATER — WITHOUT A SPOON FOR THE SOUP OR THE DRINK THAT WAS ORDERED

After reading the mixed reviews for this place, I feel a strong need to set the record straight and let you know that Fresh & Co is GREAT! I came here almost on a weekly basis for breakfast, and was always satisfied with the food.
I would recommend ordering the Power BLT in a wrap — good size, filling, tasty (it’s the sundried tomatoes!!) and fairly priced. Their bagels are good and they come with a healthy portion of cream cheese (though this isn’t the spot to come for a quintessential NYC bagel). If you are in a rush, the coconut chia pudding from the pre-​made food fridge thinger majigger is great!
My only note (and constructive criticism, if management reads these reviews) is about the queuing situation. The line is disorganized, and you can stand in three separate areas to place an order. This leads to confusion as a customer («Have you ordered yet?») and I imagine some frustration as an employee («Why are all of these people baring orders at me?!») Regardless of the organized chaos, the employees are chipper and upbeat without fail. I am pretty sure the girl at the cash register has called me «sweetie» every time I’ve checked out. Not a bad way to start your morning!

I just ordered pancaKes at this location and some how they always seem to get something wrong with my order, my pancakes are super burn and to top it off I found a hair inside the pancaKe, this is beyond disgusting. I can maKe better pancaKes than this and trust me when I tell you I sucK at maKing pancaKes. The tea was the only good thing but that’s probably Bc all they had to do was add water to it. This place does not deserve not one single star, the only reason I’m giving it one star it’s Bc it won’t let me post it unless I do.

Just got totally ripped off by this place. They charged me $ 8 for a 12 oz private label grapefruit juice. It is Thanksgiving day, though, so I guess they saw a good profiteering opportunity.

Poor customer service when u ask the employee aka salad maker for a soup who clearly is overwhelmed & ignores u then let people just skip u who want the same thing is crazy! Next time I will just stick to Café Europa just across the street so I can get Quality Customer service & with a smile!

Service: Fast and efficient during lunch hours
Taste: Great tasting salads. I have tried a few salads and have not been disappointed yet. The Quinoa bowls are amazing and pretty fulling for a salad! Overall great tasty healthy lunch!
Ambiance: Typical salad and sandwich place ambiance

I miss café metro. The attempt to organize the lunch rush is not very good. The counter is so long and you order foods in the middle and then the cashiers are at the very end. It gets so confusing. The acoustics are also terrible and you can hardly hear anyone. The people that work there however are friendly and quick. The food is good but everything should be like a dollar less than it is.

My office is right around the corner and I go here close to 3 times a week for lunch. The staff is always warm and friendly. Their employee Jose goes above and beyond to help the customer. He has my order memorized and helps prep it as soon as he sees me walk in the door. I always walk out smiling because everyone is so helpful.

I ordered my food online at 11:54 and it is 1:21 and it’s still not here… they said it was on it’s way… just saying…
The food really is fresh… I’ve had it before. But I won’t order delivery again.
UPDATE
It took an hour an a half AND they messed up my salad.

I absolutely love Fresh & Co. and have become utterly addicted to it ever since they opened this location near my office right when I was starting to bride-​diet before my wedding last year. I’ve grown to like it more than Chop’t, at first because I disliked how tiny Chop’t chopped everything including shrimp — when I get shrimp in my salad, I like good bites of whole shrimp. Fresh & Co. gets it right and also uses all high-​quality, super fresh, organic, seasonal and/​or local when available ingredients, most of which — the stuff you want chopped — are which are pre-​chopped in advance to the perfect size.
They have plenty of topping options, including kale (my go-​to) or cabbage as bases and many dressings with new ones all the time, though I always stick to straight EVOO and lemon. Prices are fair and they have a good loyalty program if you pay using their app (which uses Level-​up). Portions are generous; a salad always fills me up. I rarely stray from my at-​least weekly DIY salad anymore but their own combinations never disappoint and I’m frequently tempted by their quinoa bowls and seasonal specials. Their soups are also top-​notch.
The staff is so friendly and always pays attention and takes the time to dress my salad exactly as I want it (even when I ask them for 3 lemons).
A+ lunch spot (and I’ve dinner’d there too).

I came here for the first time and I loved it. My food was wonderful and the staff was so friendly and welcoming. I got a vegan grilled cheese sandwich and it was so good. They have free WiFi and I downloaded their app while I was in there. They have a rewards program where you spend $ 100, get $ 9 back, and they give $ 1 to charity. It is semi expensive, but I already want to go back and try something else. Definitely recommend.

This place is rife with variety and freshness, as it says in its name! The food is quite expensive, but it’s pretty much worth it, because you’re guaranteed an amazing meal or snack. The service is pretty good and fast, and the speed at which the salads are made is pretty satisfactory. Would recommend highly!

With stores popping up everywhere, I thought Fresh & Co’s were supposed to be good. Instead, I discovered their grated parmesan was disgusting. Maybe it was vegan.

Expensive, yes.
Friendly, yes!
Came at 8pm and it was not too packed so I had all the attention on me. Staff was extra friendly and we chatted about my coat and joked around. They even gave me free croutons with my order. My server also let me try the sauce before I decided what to put in my salad. I thought that was awesome because usually these salad places don’t do that.
I did the Make Your Own Salad option. The Avocado Chimichurri is a great sauce flavor! Fresh ingredients, pricey aftermath. Oh well, what do you expect in the city.

Summary: A little slow during rush hour. Lots of healthy choices, which has pluses and minuses. Service is very nice, though.
Atmosphere: This is a very clean healthy green chain. That is the vibe and what makes it different from all the other delis.
Services: Super nice and getting better every month, but not yet as efficient as their predecessor Café Metro. Mainly, I think they have to work out a more efficient system for the sandwiches. The soup line is pretty good and the salad line is on par with others.
Food: Not bad, but almost too healthy for me. They have a salad, soup and sandwich line (like so many deli type places in the city). The salad line lacks all the unhealthy options which I adore like ham. The soups are a reasonable selection, similar to all the places in the city (hale and hearty forward). There are usually about 6+ to choose from. The toasted sandwiches are great and are the typical selection that is available. This takes way to too long when it’s rush hour as I think staff gets a big confused.
The sandwiches in the cooler are a good selection if you get tired of waiting.
Unlike the old Café Metro, there aren’t great sweets that always tempt me. I have mixed feelings about that.
All and all, fine if you are in a hurry.

I waited a few visits and tried a wide variety of menu items before deciding to write a review of Fresh & Co.
My first experience was breakfast and it was somewhat troubled due to the fact they were clearly short-​staffed that morning, but the service was friendly so I decided I’d return for another meal in the future. Good food, but nothing out of the ordinary from what you’d expect of a NYC breakfast on the go.
Lunch is really where Fresh & Co. shines! Their VEGAN CHILI is excellent! Pricey for the size of the container, but very very good in terms of quality. They use «Beyond Meats», which is a veggie-​based protein that very closely mimics the texture and flavor of real meat. Not crazy about the $ 1 up charge for vegan options, but hey, at least they offer it.
Service here is always speedy and friendly so I will absolutely be going back. I had their roast beef sandwich today and it was quite tasty. Again, small (its 3pm and I’m hungry again), but very good food. Give em a whirl (or three)!

My boyfriend and I needed to make a quick meal minutes before our concert at Carnegie Hall without going into an actual sit-​down restaurant and this place caught our eye, conveniently located across the street. We went in around 7pm on a rainy evening, as did many others who probably came from the venue as well looking to kill time. For all the wet footsteps that trodded in, the evening staff made certain to mop, keep the place clean and serve the food fast with a friendly service. We grabbed a cup of turkey chili, vegan chili and a box of quinoa mix salad that came under $ 15. Everything was fresh, hot and yummy.
The staff are very upbeat, but quickly realized why: I’ve noticed some will take a verbal beating when cantankerous personalities (from the Hall, no less) will find it necessary to be so rude and dismissive to the employees here when temporarily inconvenienced. Such was the case when one employee opened the doors to take the trash out and the wind blew in for a few seconds and this idiot couple chastised the employee for doing his job. Dear seniors: if you are cold, why do you come to a place that has open refrigeration and then get all up in arms about being freezing? Kudos to the staff for keeping their cool. Seriously.

U know what the food is ok, nothing spectacular… Not bad either just a quick healthy lunch but what makes this place is the UPBEAT NICE ENERGETIC FRIENDLY staff!
So rare in NY! This is why I will eat my soup here over hale n hearty!