Hertz Rent A Car

This Hertz location seems to have a pretty bad reputation. I got totally ripped off and will never rent from here again. I had rented a car for 2 days on July 2. I was told as long as I got the car back by 12 noon Saturday that I would be within my 2 day rental. I show up on Saturday morning around 10am and no one is there. The Hertz office is closed. I call Hertz and they tell that location is closed until Monday! No one at any point ever informed me that they would be closed on Saturday and Sunday, so I was shocked that they didn’t mention anything when I said I was bringing it back Saturday before noon. It felt extremely unethical that no one disclosed that they were closed. So, I tell the Hertz rep that I’m going to leave the car there and I will be back Monday to sort it out. I park the car in the lot and leave. I show up to Hertz and not only did they charge for the extra 2 days but also I had to pay $ 50 to have the car parked in THEIR lot. I couldn’t believe it. I’m currently out $ 330 when I should’ve paid $ 140. I have called my credit card company and am disputing the charge. Buyer beware at this location!

I reserved a car 5 weeks in advance of July 4^th weekend. I went to get the car a little later than expected and low and behold, they didn’t have any cars left for me. They don’t hold your reservation longer than 30 minutes. Then the don’t have the time to bother helping you even though there were three workers there and only three customers. The man in front of me didn’t have a reservation AT ALL yet he was given the last car that had literally just been returned. I was given the old «We’ll take your number and if/​when a car is returned later in the day we call you». I asked if they would call even if there were no cars just to let me know I needed to make other arrangements. They said «Oh yes, of course». Did I hear a peep from anyone ALL DAY LONG? NOPE! I called several times and no one ever answered the phones. If they had no cars then how were they so busy they couldn’t answer the phones? HERTZ is the WERTZ! AVOID AT ALL COST!!!

I would give them a 5, BUT…
I was not informed that the «PlatePass» device attached to the windshield did not cover the tolls. I received a $ 40 charge on my credit card 3 weeks after the rental. The clause for PlatePass was in my contract in mice type, but nobody gave me a heads up. In hindsight, I would have paid cash at the tolls.
Aside from that, the rental was great. The location was easily accessible from the train, the employees were courteous, and I got a nice car.
I would/​will rent from them again.

The convenience of this office (compared to crossing the river to NJ) was what first drew me to this fairly new location. The prices tend to be high, but the Hertz service is the best — you get what you pay for. And the staff here is amazing, always courteous AND cool-​headed (and I’ve seen them deal with some hot and dicy customers). I’ve had problems with my reservation or rentals and they have made it right. My man Wesley, in particular, is a great member of this team. Won’t use anyone else in the city. And if you’re a Gold member (easy if you rent semi-​regularly) the benefits are visible and attainable. Cheers.

Unfortunately, I was misled by this Hertz location. When I called the day before, the representative offered to price match a quote I had been given. After approximately ten minutes on the phone, he said he had worked out a price match that was actually $ 20 below the quote I had first mentioned. I thanked them, and confirmed all the details– specifically, the exact pick-​up and drop-​off times and dates. Then, someone else got on the phone to give me my confirmation number and confirm the price. He provided this information, and I confirmed again all of the details, including (again) the pick-​up and drop-​off times and dates.
When I arrived the next day, the representative who had confirmed the price and given me my confirmation number informed me that the price was wrong. I explained, and he specifically said he realized Hertz had made a «mistake.» The problem: I was stuck there. Hertz had promised me one price, now said it was another (~$ 50 more), and there was no way out of the problem because very few rental agencies are nearby and I had to get on the road.
The representative did try to help me, but I still had to pay ~$ 50 above my quote, which is simply ridiculous. If it was Hertz’s mistake (which they admitted it was), THEY should have assumed the cost. Also, because of the mistake, it took approximately 35 minutes for me to get the car.
For reference: This is the first Unilocal review I have written below 3 stars. I mostly give 4 or 5 stars.

Having been a long time member of another membership rental program, I was really disappointed by my first experience with Hertz on Demand at this location. The car did not have an ezpass, nor was there a gas card in the vehicle. Beyond that, I’m a non-​smoker and can’t stand the smell of stale smoke. While the lovely pine-​style air freshener hanging from the mirror may be nice décor to some, it was a sad attempt to mask the smell of the cigarette stench the had permeated the seats. There was no ash tray so the previous renter had obviously used the door handles in the front and back to dispose of the ashes and there was no sign that there had been any attempt to clean the vehicle despite the ‘no smoking or the cleaning penalty’ sticker on the windshield.
I’d hoped this would be a clean, convenient and easy-​to-​use alternative to the others but it turned out to be smelly, cumbersome and inconvenient. So much for that.

I really have to give it to them: their people tend to take care of you. They may not always have the empathy thing down when you encounter an issue. But they do their jobs well, they are open, they are friendly (enough), and some of them go above and beyond for you.
I say that because I once had an issue where I had to go to another part of town to pick up another credit card since there was an issue with the one I had on me. Instead of making me haul all of my bags with me, the agents let me keep them in their office. Nothing was touched. And my stress in the moment was relieved just a bit.
It’s also really nice that they’re housed within a parking garage. So you can drop off your car after their business hours and won’t be charged for an extra day, as you’re given a receipt with the time stamp of when you dropped off your vehicle.
Lastly, I’ve found that they tend to have one of, if not the, best prices in the area for long-​distance travel options. I can definitely give them my Unilocal stamp of approval!

We didn’t actually rent a car here, but needed a place to park our Hertz rental car (which we rented in NJ due to the cheaper rates for one-​way travel) the night before heading out on our cross-​country move/​drive from NY to OR. It was snowing a lot last winter and the rental car was snowed in twice, not mention the plow trucks plowing snow beside the car. We found this parking garage, which is located above the staples on 184^th and found that there was a Hertz Local Edition there, so when we found that the parking garage was full due to the inclement weather, we threw ourselves on the mercy of the Hertz office and boy did they come through.
The manager arranged a parking space for us for a Hertz rate of $ 10 overnight so that we did not have to worry about digging the car out the next day if there were any bad weather. We were delighted, of course. I did ask them about their rental prices and while they seemed a bit high compared to car rental agencies right across the bridge in Fort Lee, they are in line with Manhattan prices. We really appreciate them doing that for us, so I can’t say enough good things about them.