A&R Laundry

Don’t drop off here, they have hidden weights in the scales.
One day I dropped my clothes off and it came out to 24lbs. But when I went to pick up, the owner gave me a sob story about the morning cashier making «a mistake» — which I’m not entirely sure how that’s possible when I saw him pick up my bag and put it down on the scale. Not rocket science. The owner then re-​weighs my bag and it’s mysteriously 5lbs heavier. *rubs chin* hmm… how did that happen???
Needless to say instead of honoring the price listed on the receipt I received from the morning cashier, I was told I had to pay the extra cost. Such a drastic change in weight leads me to believe it’s more than just a «mistake» and the weight that is usually added to the scale must have fallen off and was re-​added by the owner.
It’s really a shame. I like the way they washed my clothes the few times I went in, but integrity, customer service and cost are just as important. I now use Super Happy, located the next block over & across (on Flatbush). Only $.65 per pound, uses Tide and Downy and a free laundry bag! I was so happy I tipped the guy.

There is only so much I can say positively about Flatbush ave. Yes Flatbush is an interestingly unique avenue that’s most of the time terribly uncomfortable to be on. That said this laundromat is one of the few positives on that line.
It’s owned by a small couple and they are there majority of the time. Very nice and soft spoken. We use their drop off service and every time, we can expect our dirty dropped off loads to be completely folded and neatly organised according to type. Our clothing always smells good and looks great! I will recommend their services and business.
It’s also a very neat and clean location! Yes, Flatbush has it’s quirks but you can expect less of that at this business. We’re thinking of relocating but this is one of the aspects along with our lovely apt that we’d love to take with us.
A full load in blue ikea bags probably costs anywhere between $ 13 — $ 15. Not too shabby, doable and saves us a lot of time.

I used A&R for about a year or two, including their wash-​and-​fold for about a year. They were usually very polite and helpful, until I prepared to move from Flatbush recently and dropped off two loads of all of my work clothing. They returned them to me shrunk significantly, clearly from washing in hot water (they specifically said «this could not have happened from dyer alone… they would need to have been washed in hot water» to me).
However, when I brought this up with them, they refused to refund my cost of laundering OR honor their reimbursement guarantee for situations like this ($ 50/​load, which is significantly lower than the industry standards of 10x cost of laundering or $ 10/​pound). Instead they told me that I must be lying, that they had never had a single complaint before, and they have never made a mistake, and refused to assist me.
Never use them again. If you are nearby, there are several good laundromats nearby to use instead… so they can’t afford to do this to their customers.