Air China

If I could give negative zero stars I would. We were threatened by this company’s Duty Manager in Beijing to be detained for 2 – 3 days because we asked to be tended to professionally. Our trip to Thailand was delayed missing a connecting flight and our trip from Thailand back to Ny was delayed missing our connecting flight. Taking us over 45 hours to get home. It was supposed to take 22. Calling customer service is impossible as there is no direct person to speak to and the call disconnects after the recording is played. I would highly recommend all people to NEVER fly air China. I could go into a detailed explanation that includes lost luggage, being yelled at, Mis directed, long long lines, unable to locate staff of air China at airports and so on… But that will take pages and pages. You get the idea. Don’t fly them. There is a reason they are cheap.

If I could give zero stars I would, we are just lucky we were delivered in once piece
We took Air China from NYC JFK through PEK to BOM (India) and returned the same method
Air China lost one of our bags going to India and the nightmare of trying to get anyone to respond went on for 5 days, we eventually had to pay to get the bag back via some random village guy on the outskirts of a dusty city in the middle of India, it was very sketchy and beyond unprofessional. No one at the airport, gate, ticket booth were from Air China, they were all working for the BOM or JFK airport on the behalf of Air China.
On the return trip they lost our bags AGAIN. We have given up all hope for this airline. The food is as you would expect from a Chinese airline, pretty rough stuff. The airline itself is not bad, it is clean and the service is professional. But I highly recommend not traveling with any baggage.
In the end we determined Air China outsources all of it’s help on the ground and elsewhere, it only really exists as a business entity face in the plane and in China, everywhere else they leverage ground support, contractors and anyone would will take a few bucks to deliver bags. We were not the only ones affected, about 60 people in all lost their bags both ways and we now are seeing that this has become routine for the airline. So expect a lost rate of about 50% with ZERO support or compensation
Basically if you fly Air China you are lucky to land safely and really lucky to get your bags back

We paid for the ENTIRE reservation for the roundtrip tickets from NYC to Beijing for an adventurous trip to China, but on the returning flight, an Air China worker before security check in the Beijing International airport told us the tickets were «NOT VALID» and we had to go to an Air China window for additional information. When we got there, the customer service told us we could NOT board the flights we booked. He said we needed to pay additional fees to «get new tickets» for the flights for almost $ 3,000 USD… They wouldn’t let us proceed to boarding even though we had the original itinerary in print and flew the first part no problem.
We finally agreed to pay as there’s NO english speaking person to help us… what’s sarcastic is, we boarded the EXACT SAME FLIGHT SAME SEATS we originally booked!!! So why the $ 3,000 fee???
When we got back we called. Customer service game us explanation I couldn’t understand… when we asked for a supervisor, the lady said «we don’t have a supervisor»…ARE YOU FXCKING KIDDING ME!!!
Worst ever, rude, shady as fxck. I’ve NEVER had a bad airline experience before this one, even when I travel internationally at least once a year and domestically at least 10 times a year… Avoid at all cost — I’d rather take a slow boat to the orient than dealing with these scheming motherfxckers.