All City Appliance

This is probably the worst experience I have ever had with a company. I never write reviews, but I don’t want any one else to choose this company and go through what I went through. I chose them because of the viking oven repair review. It turns out, unless you get John, the expert on vikings– you’re screwed. So even though I told them I needed viking oven repair then sent out the junior guy on ¹⁰⁄₁₃ who had difficulty diagnosing the problem. After spending a lot of time on the phone with someone he told me it was the main board of my oven which would cost $ 537 and take up to 20 business days to make. Fine. I call them 20 business days later (a month!) and they check on it and see it has come in– didn’t bother to call me. They send out the same junior guy to install it and he causes a huge spark, fries the board and flips the breaker in my apartment causing half the lights to go out from the blast. Not only that, but they have the audacity to tell me it’s a problem with the wiring in my apartment and they need a special tool to check it out. I have to wait days for the tool to come in. Then they come to fix it (junior guy with a more senior guy– John). John comes in and figures out it’s not the board of the oven at all but the selector knob– and it’s not the wiring in my apartment that caused the huge spark fyi just a poor technician. Then I have to wait days for someone to call me back about the selector knob. They tried to schedule for the next Friday, but that didn’t work for me, so I scheduled for Monday. At the end of the 3 hour window they gave me on Monday I call and they tell me the guy is on another installation and they will call me as soon as he is coming. An hour later I call back and it turns out the part never came in– even though they had tried to schedule the repair for days earlier. Had no respect for my time. To top it all off they tried to charge me for the entire board instead of just the knob once they did come and fix it. Joanna who I spoke to on the phone was very good and John was knowledgable, but this company is a shambles the way they are running it now. Seriously the worst experience I have ever had.

The worst in the city! I called these guys and paid a service call for someone come out and give me an estimate for 2 new through wall AC units in my co-​op building. (My units worked, but were old and inefficient.) A guy came out, measured, and gave me a quote. After I agreed, they brought two units out the next day that did not fit my sleeves! I had to get two new AC units that day as they had already removed my old units to figure out that the guy before didn’t measure correctly. This ties up most of my day and left two holes in my walls while they were figuring all this out. When they removed my 15+ year old units, they dragged them down the hallway to the elevator spilling out dirty water on the carpet that left tracks from my door to the elevator. (about 50 feet) They also left so much debris in the hallway I got 2 complaints from the building super and the management company within 30 min of leaving as I had neighbors complaining. I picked up the debris and vacuumed and then sent pictures of the water all over the hallway to All City Appliance email address I had been emailing with concerning the quotes. No email or phone call was ever returned! My co-​op fined me $ 250 cleaning fee to have the hallway shampooed because even after 2 weeks, the tracks all the way down the hallway and a concentrated large puddle at the elevator door were still there. I wished I would have read the reviews before called these guys. Unprofessional and incompetent at basic AC replacement. Please don’t make the same mistake I did.

In my opinion, these guys are a bunch of clowns. Mark quoted $ 69 via phone for service call. Serviceman advised that it was $ 89 for through-​the-​wall unit (although I had advised Mark as to this feature). I figured — on a hot and humid summer day — that $ 20 extra was worth it to get the unit serviced for condensation that was leaking onto floor and rendered unit unusable. Serviceman claims to have unclogged a drip tube and the alleged fix worked for a couple of days. I called again to complain and have it looked at again. No call-​back. I finally found the manufacturer and had the 1-​year old Islandaire AC serviced properly and under warranty. Note that these guys heavily push a $ 400 «acid-​bath» service — which entails removing the unit from the premises. DO NOT, I repeat, DO NOT, let these clowns touch your AC, let alone take it home for a bath. The only one getting soaked will be the customer.

quoted $ 275 on the phone by Arie after providing a description of the unit and model to be installed, sending photos by email of the location and existing sleeve, electrical outlet etc. The price subsequently changed and when the guys arrived it became almost $ 365 + tax, while all conditions required for the installation were already communicated. not recommended.

Vern was our guy. He showed up early. Was super fast, clean, and courteous. Price was fair for Manhattan and they charged exactly what we agreed upon over the phone. I thought everything was great… Then the winter came. We felt a strong draft coming from our in-​wall ac. Upon further inspection we realized there was no sleeve installed and almost no insulation. We called them and they came back and told us that it was our building’s problem. If you didn’t have that capability then feel free to inform me of that before the installation, don’t just install an AC with no sleeve and no insulation and hope I don’t notice. I am still in contact with them and working on a solution. I will update this as the situation progresses. I will give them this, they have remained in constant contact with me and have answered all of my questions.

I was searching for a professional and reasonably priced HVAC repair/​servicing company, William arrived on time, properly diagnosed the issue and fixed it.
I would definitely recommend this company to anyone I know as the service they provide is excellent. They are friendly, reliable and honest!

I was searching for a decent price on a particular Friedrich air-​conditioner that would include delivery, installation, AND removal of my old unit. Mark at All-​City Appliance not only offered a competitive price, their total charges were several hundred dollars less than the nearest likely competitor AND they were able to meet my schedule. The installer (Vern) was *terrific* – prompt, efficient, friendly, informative, polite, tidy! I am very pleased in every way, and will consider this company for future business. Mark also made a follow-​up call after the installation to check on how things went – a very pleasant surprise indeed!

my a/​c went out on thursday during a heatwave. i called them friday at 2pm and they delivered /​installed my new a/​c on the same day between 5−7pm. DURING A HEATWAVE. the price of the a/​c was about $ 50 higher, but for the convenience and immediate service it was well worth it. i will use these guys every time!

Purchased a thru — wall replacement AC though them. Very nice & knowledgeable sales rep. Installation was flexible to my calendar. The guys were great — fast, professional and did a good job.
Overall, a very good experience.
Prices were also much more competitive then other options.
Highly recommend.

As with other repair services, I feel these guys take advantage of the information asymmetry between them and their potential customers.
Case in point, our landlord’s Maytag Neptune washer was broken — I had done enough internet searching to have an idea of what the issue was — I called All City to request a quote for service & repair.
All City insisted they could not provide any information whatsoever until a maintenance person was sent out at a cost of $ 175 to ‘diagnose’ the situation.
Once the maintenance person arrived, he suggested a couple of reasons for the issues, I suggested what I had read on the Internet and he said ‘ah yes, that’s the problem.’ I was then told it would cost an additional $ 500 to locate the part to replace and repair the washer.
My landlord later said he ordered the part for $ 125 from Maytag/​Whirlpool and he installed the replacement himself.
As you can imagine, somewhat upsetting.
I hope this is a useful review — I think the lesson learned is to not contract services where they will not specify a range of repair quotes beforehand — just an unethical business practice in my opinion.

This company is a scam. Do not use them. They will rip you off.

The first repairman who came to fix my Maytag wsher/​dryer said that it was an electrical issue outside the machine. The electrician came and said there was no electrical problem. The repair company then said that that the issue was more trouble than the machine was worth and that I should buy a new machine.
On the basis of good Unilocal reviews, I called All City, they came several hours later and fixed the machine. They were courteous and clearly knowledgable. I am so glad that I read Unilocal and found them! By the way, I also spoke to Ohad and he really was as nice as the earlier reviewer said he was.