Alloy

I hate that this company cannot get it together. I love their jeans in tall. But their tops and dresses are of very poor quality.
Shipping is too high when you order and if you return it, forget it. It costs you money to try on an item you do not even want.
They send constant deal emails with codes that do not work and you can never combine discounted shipping with a % off code.
Inventory seems to be incredibly low right now. No idea if certain tall lengths are coming or not or if an item is discontinued.
If you call customer service prepare to be treated as if they could care less.
No response to emails or social media posts.

HORRIBLE CUSTOMER SERVICE!!!
DON’T ORDER FROM THIS COMPANY! UNLESS YOU WANT TO PAY TWICE, WHEN YOU CALL FOR HELP. NO ONE WILL HELP YOU AND YELL AT YOU.
I called this morning to address the fact my bank account was charged twice, the customer person when to shout to explain that one of the charges is pending and she wouldn’t understand my bank actually took out the $ 300 out of my account NOT! pending, she would not help me and I have been on hold at your other financial number for over 15 minute and no Help! I have spent a lot of money at this company and I will Never again buy anything from this company again! I will make sure I tell everyone I know what kind of treatment I received and post it on line, and use Unilocal and also post it on there.
I am so disappointed no one informed me about this and this has never happen when I placed the 5 orders before today!!! I spoke to marian and she also tells me the same thing, «its pending» but the fact it is Not pending!!! I want my Money back!!!
I will Never buy anything from your company again!!! trust me the bad word of mouth is a great tool, even if its only my friends and family and co workers, at least 20 – 30 people will know Not to buy anything from your company!!!

I’ve been buying from Alloy (Alloy Apparel, now) for over 5 years. I’m obsessed. They have stuff for tall girls, skinny girls, now bigger girls. I can shop for everyone. I’ve never had a problem. Their policies are very clear. I’ve never had to pay for an exchange, like someone else said on here. They say shipping takes 7 – 10 days, mainly because your money has to process first, then it goes out, then it takes more time to get to you. Someone here seemed upset at the shipping time. Read the Customer Care section! I’ve NEVER had a problem! They have fair priced, good quality stuff. I like them especially because it’s like a transition from high school girl Delia*s to now college or working adult girl Alloy! I love them and wish they would open up stores because it would be so much easier and fun!

I had to re-​write this review– again!
Because honestly, as much as I wanted to dislike them, they shipped my order, didn’t charge my card twice and actually sent my order ahead of time. I actually had a decent ordering experience with them, and the clothes, the shirts fit perfectly, and I am quite surprised despite all the complaints about the quality. For under 9 dollars a shirt the quality and colors are nice. Also when I did call their customer support, it did take like 3 times to get through, but it was thanksgiving weekend so I will accept that but they were completely friendly to me on the phone. I would order again from them. The stuff is nice. I’ll have to be honest, when I went to order, and this was Nov 2012, the site actually does tell you before you place your order the date that something will be available.
My second online ordering experience, I just ordered the Coryne boots and some jeans, got 20 dollars off and they delivered a day ahead of schedule! It was a little sketchy because you couldn’t track your order like usual, but they did send me a UPS tracking number a day later. The boots and jeans fit perfectly!

I ordered clothes from Alloy’s website a few times last spring/​summer, and now I wish I hadn’t. The clothes are fine — cute styles, good variety, not the best quality, but at least on par with Forever 21. My orders were all correct and shipped out relatively quickly, so that was good. –1 for charging return/​exchange shipping. I didn’t have to return anything thankfully, but if I had I would have been upset. There are several online clothing retailers out there that will let you return/​exchange stuff for free, or places with brick-​and-​mortar stores where you can return items in the store without having to deal with shipping at all, and I don’t think Alloy’s clothes are worth it to deal with the nickel-​and-​diming over shipping vs. their competitors. But more importantly, –10,000,000,000 for selling my personal information to every other catalog/​magazine business ever. A few months after I ordered from them I started getting the most random magazines and catalogs inundating my mailbox. Teen Vogue? (I’m 33.) Simply Be, for plus size women? (I’m a size 4.) The list goes on. The only thing I haven’t gotten yet are men’s magazines, but I’m sure that’s next. I know it was Alloy because I didn’t order anything from any other businesses that would have sold my information during that time frame. Now I’m stuck trying to opt out of receiving this barrage of mailings via labrynthine phone systems or email opt-​outs that are probably just guaranteeing me more email spam in addition to the neverending snail mail spam. I even signed up with Catalog Choice, which has been moderately successful, but for every magazine or catalog that gets stopped, it seems another one just pops up in its place. UGH. Never again, Alloy. Never again.

I ordered two items from
on ²⁄₁. The order did not get shipped until ²⁄₆. I work at a on line retail and it does not take that long to ship something out. Most on line retail ship on the next business day but alloy took five business days. They tell me the shipment will arrive no longer than ²⁄₂₀ which is still about 2 – 3 weeks since the day i ordered the goods. It shouldn’t take a month to get your items. This is horrible. Most places arrives within a week.

I saw the custest Faux Fur vest on the website. Wanted it! First order it November 9^th. After about 10 days I still hadn’t received a confirmation. I wrote them and they say it won’t be available until December 16^th. Hmmm. Ok. I cancel the order. I tell myself, if it is still available and I still want it for the holidays, I will place the order again. Check the site on December 13^th. It says it will be available on Dec. 16^th. I think, I can wait 3 days. So by December 20^th, i still haven’t heard anything. I write them and yet again get a robotic, canned response letter. The vest won’t be available until Jan. 2^nd!
Basically, I don’t want to wait 2 months when I order something. By the time I get it, it will be out of style!!!
On top of this frustration, my email has been BOMBARDED with spam since I «registered» with them.
My first and LAST shopping experience with them. Boo Alloy!!!

This is the second time in three years I’ve ordered from Alloy’s website.
The first time I was happy to purchase a few pairs of slacks in a size that fit me. I’m 6′ tall and dress size 4 so it was great to find pants with a long inseam that fit.
A belt loop on one pair snapped the first time I tried them on. Another pair was made of horrible fabric that pulls every piece of lint/​dust/​cat hair to it like a magnet.
The top clasp on another pair came off after one month. Out of four pairs of slacks I have one that survived and is wearable.
I’m still waiting on the arrival of my second purchase. After placing this order I placed several more orders at various online retailers. I’ve received all of my purchases despite placing my orders after this one from Alloy.
I wrote about this to Alloy customer service and received an automatic regurgitated message that told me my item may not arrive until Christmas Eve.
What the hell guys?
Paying $ 42.0 for a $ 100 vintage faux fur jacket thanks to coupons from retailmenot… pretty cool.
For how much I paid to ship one item and how long I waited… not cool.
Will I purchase from Alloy again? Nope.
Not even with their long inseams.

I love the things I ordered and they shipped my items super fast! I also received 25% off of my order with a promo code I found on
. Good deal overall.

This is my first time purchasing from this website and will be the last. I purchased a swim suit online on July 18^th. I received a email confirmation stating it was shipped out July 19^th. I live in California and I did ground shipping which takes 7 – 10 days. Its been 9 days and I still have not received my package. Ladies… if you really need your stuff right away I suggest you order in advance or expedite the shipment.

This catalog gets stars for selling non-​frumpy jeans for tall people with optional 35−37″ inseams on a lot of their styles. The prices are reasonable too, with most jeans being less than $ 50. Every department store has a «petite» section, but not a single one has talls. A source for tall pants is important.
Yes, some of the styles are silly, with holes or bleach stains on them, but if you look beyond that you can find some good deals for your long legs. Some of the tops and boots are cute every now and then too.
Ordering from the catalog is not fun. They’re a very old-​school catalog– you won’t get your order for a couple weeks and often things are on back order taking weeks more. Sizes run very small, ’cause it is «juniors» clothing after all. Buy one or two sizes up, and you’ll be glad you did.

I shop here because they’re one of the only affordable online catalogs to have jeans with 37″ inseams. They get an extra star solely for that, as there’s no way I’m paying Rock & Republic and its ilk $ 200 to clothe my legs in denim for a couple of years at most.
However, I often wish that I didn’t have to shop Alloy, because it often fails in a multitude of ways. Allow me to elucidate:
I ordered a pair of Truck Jeans, size 9. They shipped me a size 11. Thinking I had made a mistake, I checked my order again, and then I checked the confirmation email they sent me. Size 9 was written on both of them. Size 11 was only written on the packing slip.
Their exchange form requires that you fill out your credit card number so they can charge you shipping for your exchange item. I didn’t fill out that section, and instead wrote a little note that essentially said ‘since you shipped the wrong size, through no fault of mine, I’d hope that you’d waive the exchange shipping fee in this case’. I printed out a copy of my original order and attached it as proof.
I received an email when the package arrived at their store saying that they were shipping my new item and charging my credit card an additional $ 6.95 for shipping. What? I didn’t give them permission to do that. How’d they still have my credit card number? Why wouldn’t they email me and ASK first? For that matter, why are they even charging me in the first place?
Then, a second pair of jeans that I ordered arrived. They had a big-​ass hole in the butt. Not one of those intentional, stylish holes… a rip. Right in the butt.
I guess we’ll see if they charge me return shipping for that too, while ostensibly ‘not keeping’ my credit card number! Updates to follow.

I order them from the first time last week for a pair of boots I saw on their catalog.
I waited a week and they still have not ship out my item yet.
This is a really bad first impression. Will not buy from them in the future.

Well folks, all I can say is thank god the clothing trend is still billowy tops, empire waist and baby doll shifts — cause Kitty gotta cover up the baby bump. Well, more like a fat marsupial pouch right now but Im hoping it will look less like I am hitting the beer and more like I’ve got a baybheee in the belly.
Alloy has nice decent made clothes at a reasonable price. They ship quickly and customer service is a breeze. They are true to juniors sizes –so I have learned to go up a size when ordering. I dig the cute cheap shoes, fun bags, great jackets and huge selection of jeans.
Alloy and I will be tight friends all summer long — cause Im in denial I am going to be shopping at Motherhood Maternity anytime soon.

Casual, everyday clothes at a reasonable price. Clothes you aren’t afraid to wear because they were so expensive you don’t want to ruin them. Sometimes the fit can be a little off but everything I’ve bought so far has lasted more than one season, unlike items from Forever 21 and such stores. Great for seasonal items or trendy items you only want for one season.