Ambassador Luggage & Leather Goods Store

I stopped at Ambassador Luggage store hoping to buy a check in bag and was in for a pleasant surprise. I was in for a pleasant surprise. I was helped by a friendly gentleman Syed. The store, conveniently located in midtown east, had a wide range of bags from the big brands like tumi to the budget friendly samsonites. I spend considerable time selecting a bag — checking the Zips worked fine, the bag had no scratches and the wheels turned ok. In the meantime Syed was very patient and even offered tips on how to select a bag and great space saving tricks. At the end, I selected a samsonite 28′ spinner and was very happy to learn the prices were as competitive as I found online. Definitely a great bag buying experience :)

Great service, great price, great variety. Check it out if you’re looking for a new backpack or carry on.

Amazing products. Phenomenal service. The owners (who work on the floor) know luggage and they know how to treat their customers. They weren’t like most stores where the sales rep literally swarms you, these guys give you space to breath and make the process very enjoyable. I will definitely come back here in the future.

The guy looked exactly for what I needed. His reviews were as honest as «this is too expensive and will break». I ended buying a samsonite for ½ price and I’m a happy customer

A gem of top-​notch customer service and quality products in the heart of Midtown, Ambassador Luggage proved to be the merchant described in all of the five-​star reviews below.
I travel over 200,000 miles a year, primarily internationally, and my luggage often takes a beating. It was time for a new bag and I was on the fence between another Tumi, a Rimowa, or a B&S. In my mind, I was thinking hard case vs soft, four wheels vs two, exactly how large, etc.
I needed a bag that was versatile enough to carry at least two suits, workout shoes, and casual wear. One that could also be carried on the plane should I be squeezed for time, but sturdy enough to be checked from NYC to Jakarta.
While there were no lack of options online, I wanted to see a few pieces in person. I loathe the hassle of purchasing online and then having to return it.
The folks at Ambassador walked me through each style of each brand I had narrowed my options down to online. They didn’t push or steer me to one over another. Instead, they ask what my needs are, my travel habits, etc. and fit them perfectly.
They laid out the products and compared them for me — advantages and tradeoffs of each. Their knowledge of the products surpasses any of the salespeople at the retail stores of Tumi, Rimowa, Bloomingdales, etc. Believe me, I’ve tried that route. Aside from a deep knowledge of the products, Ambassador carries various brands for those still debating and they’re happy to walk you through the decision making process.
Even after I had made my purchase, they showed me the product, how to best to use it and pack my clothes, the lock, etc.
I visited hoping to understand the products better, but left nearly $ 600 later and confident in my purchase. It’s sort of like an experience with the Four Seasons or Ritz-​Carlton, you leave with lot less cash, but certainly happy about the experience.

This shop carries a huge selection of luggage and bags, from «budget» to higher-​end, durable brands. I had a great experience a year ago when I purchased a new laptop bag, and recently went to see Sube to get a new set of carry-​on luggage after my cheap one failed me miserably in the middle of a connection in Hartsfield-​Jackson (Atlanta).
They answered my million questions about the benefits of 3 different pieces (hey, I don’t get luggage often) and were very professional about it and provided good perspective. Great service as well.

wonderful little store tucked away amongst the big time brand stores on Madison Ave.
I will definitely purchase from here again– shopping for luggage may be cheaper on the Internet but it’s not worth the aggregate inconveneinces of returns, not getting exactly the right product, misleading dimensions, etc.
Ambassador was a great shopping experience for a Tumi garment bag and a Royce dopp kit.

Absolutely great luggage shopping experience.
I needed to buy luggage on short notice and walked into this store based on a recommendation from a friend. The selection was great and I was greeted with some of the best customer service I’ve seen in a while.
I was between two different pieces of luggage and the guy who was helping me (forgot his name) was knowledgeable about pros and cons of the two pieces and pointed me to the one that was actually cheaper based on what I needed. It’s always nice not to be upsold or paying for something you don’t need. They had the item for a great price, didn’t rush me and I couldn’t have asked for better service. I’d recommend this place to anyone.

I highly recommend purchasing from Ambassador Luggage on Madison. I will definitely purchase from here again.
Great selection, competitive prices, knowledgeable sales people and great location. They carry all premium brands like Briggs & Riley, Tumi and Swiss Army as well as accessory brands like Bosca.
They know exactly what they have in stock and how long something will take to get in store. (This was great for me as I needed luggage that day)
I was in need of a rolling duffle and garment bag and knew I wanted Briggs & Riley. A quick Google search showed them as the top rated place in NYC. When I went in to the Madison store, I was greeted promptly and the sales person inquired about what my needs were. He was helpful, and not pushy at all.
He showed me a number of designs and sizes and was patient as we narrowed down the selection over a 45 minute period. The sales person was very knowledgeable and told me all about the features of the bags and mentioned that the B&R website also had videos to watch on functionality as well.
I purchased the Medium size Baseline Rolling Duffle and Baseline Folding garment Bag. The salesman reminded me of the lifetime warranty and offered to ship the bags out from his store if I ever had any damage to them.
Scorecard
Location: ⁵⁄₅
Value: ⁵⁄₅
Service: ⁵⁄₅
Inventory on Hand ⁵⁄₅

Horrible customer services – very armature! I would have given them 0 star if I could. They refused a phone order, said they will hold an item for me. When I went, they couldn’t find it. They then want to do a phone order after they get the item from the warehouse and will get back to me. Well, THEY NEVER DID. I kept calling them and the manager answered me as if he was doing me a favor. They sell discontinued item on full price if you don’t tell them. Many international tourist might have been cheated. Don’t go there!!!

I love this store. They always have the best selection of any briefcase or luggage in stock and they clearly have the best prices. Customer service is top notch. They certainly had my business for my last 3 luggage/​briefcase purchases.

I would give 0 star if I had the option!
Horrible customer services & attitude; all they do is blaming customers for their own mistakes/​issues, instead of fixing the luggages.
— They forgot to give me a ticket number when I dropped off my luggages and then blamed me for not asking for a ticket number when I called later.
— They promised to fix the luggage in 2 weeks initially… but I didn’t hear from them for a month. When I called to check, they just used all kinds of excuses on why they need more time or even lie about having left me voicemails which I never received.
— Finally, someone told me that the luggage was fixed (after I called almost 10 times) and I could go to pick them up. When I get there, they denied what they said previously and claimed that the luggage is not fixable. because… They lost the screw on the handle and again (not surprsingly) denied their responsiblity and claimed that the screw was already missing when they received the luggages.
Again, go somewhere else if you’re looking for a legitimate luggage repaire services. Samsonite should take them off the list.

Great service. Fair prices. Helped us in a pinch.

Lucky you. If you got to this page you have done an end run around Unilocal’s filter, which I didn’t even know existed until I went to look at my review, which was not posted. I do not trust Unilocal posted reviews because they don’t factor in the ‘filtered reviews’ so you end up getting a skewed impression of businesses. Now that I have experienced my review being filtered out, I will not write any more. What a waste of my time! Stick to Google reviews if you want the real scoop, Unilocal ratings are useless.

Above and beyond expectation. Terrifice service in helping to find what we were looking for. Shipped quickly and turned out to be exactly what we wanted. Can’t go wrong!

Don’t go in expecting a fancy store despite their Madison Avenue location. They have a great selection of luggage and they know what they have in stock. I guess that’s what you get when you work in a low traffic store all day. The customer service is remarkable but again, they don’t get to talk to too many people everyday.
The prices are reasonable if you stay with the generic labels but they will bring out and showcase the top of the line stuff first. You have to request to see something a little less pricey in order to remain within your budget.